, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary/Objective
A motivated worker with 3+ years of experience in customer service and child care. Detail oriented individual who demonstrates patience and cooperativeness in a group setting. Eager to excel and learn new skills to become a valuable team member and employee.
Skills
Multi-Tasking
Customer service
CRM and office management software
Cross-Functional Teamwork
Client Relations
Attention to detail
Experience
05/2017 to CurrentAdministrative AssistantCitizens Financial Group, Inc. | Souderton, PA,
Increased office organization by developing filing system and customer database protocols.
Entered invoice and proposal data into company database and updated details, including customer contacts and appointment dates to keep information current.
Liaised with customers, addressed inquiries, handled meeting requests, scheduling, and answer billing questions to provide outstanding customer care.
Performed data entry and administrative duties regarding billing and accounts receivable.
Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business records.
Collaborated closely with Owner/ Office Manager to effectively smooth and improve office operations.
Assisted in interviewing potential employees by sitting in on interviews, asking questions, taking notes, and sharing with Owner/Office Manager
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing requests for proposal and composing and typing correspondence.
05/2017 to CurrentSpecial Needs Child CaregiverPrivate Homes | City, ,
Helped prepare meals, snacks and refreshments, accounting for individual dietary needs and restrictions
Taught child how to complete basic crafts such as paintings, drawings and decorations.
Recorded information about behavior, food service and medication dispensing.
Assisted child with daily personal hygiene such as bathing, dressing and grooming.
Coordinated and administered medications including daily shot and oral suspension
Engaged child in physical and mental activities to sustain quality of life.
Transported child to and from medical, dental and personal care appointments.
04/2014 to 07/2016Head Pool AttendantHidden Harbour Community | City, STATE,
Monitored behaviors for safety violations and took steps to prevent further violations.
Kept equipment in good working order with frequent inspections and minor repairs.
Inspected equipment to detect wear and tear, notifying pool service company of parts needing immediate repair.
Educated patrons on rules and regulations.
Monitored facility to verify visitors and personnel adherence to rules and safety procedures to protect residents and guests and reduce liability risks.
Interacted with guests with friendly, patient manner to deliver positive, fun experience.
Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
Communicated with other employees to set and manage weekly work schedule for myself and other pool attendants.
Cleaned swimming pool and tested water to pinpoint chemical supplements needed for optimum water chemistry and sustained cleanliness.
Education and Training
Expected in 05/2016High School Diploma | Indian River High School, Dagsboro, DE, GPA:
3.7 GPA
National Honor Society Member
Participated in Graphic Design pathway
Expected in | Washington College, Chestertown, MD, GPA:
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