Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary/Objective

A motivated worker with 3+ years of experience in customer service and child care. Detail oriented individual who demonstrates patience and cooperativeness in a group setting. Eager to excel and learn new skills to become a valuable team member and employee.

Skills
  • Multi-Tasking
  • Customer service
  • CRM and office management software
  • Cross-Functional Teamwork
  • Client Relations
  • Attention to detail
Experience
05/2017 to Current Administrative Assistant Citizens Financial Group, Inc. | Souderton, PA,
  • Increased office organization by developing filing system and customer database protocols.
  • Entered invoice and proposal data into company database and updated details, including customer contacts and appointment dates to keep information current.
  • Liaised with customers, addressed inquiries, handled meeting requests, scheduling, and answer billing questions to provide outstanding customer care.
  • Performed data entry and administrative duties regarding billing and accounts receivable.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business records.
  • Collaborated closely with Owner/ Office Manager to effectively smooth and improve office operations.
  • Assisted in interviewing potential employees by sitting in on interviews, asking questions, taking notes, and sharing with Owner/Office Manager
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing requests for proposal and composing and typing correspondence.
05/2017 to Current Special Needs Child Caregiver Private Homes | City, ,
  • Helped prepare meals, snacks and refreshments, accounting for individual dietary needs and restrictions
  • Taught child how to complete basic crafts such as paintings, drawings and decorations.
  • Recorded information about behavior, food service and medication dispensing.
  • Assisted child with daily personal hygiene such as bathing, dressing and grooming.
  • Coordinated and administered medications including daily shot and oral suspension
  • Engaged child in physical and mental activities to sustain quality of life.
  • Transported child to and from medical, dental and personal care appointments.
04/2014 to 07/2016 Head Pool Attendant Hidden Harbour Community | City, STATE,
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Kept equipment in good working order with frequent inspections and minor repairs.
  • Inspected equipment to detect wear and tear, notifying pool service company of parts needing immediate repair.
  • Educated patrons on rules and regulations.
  • Monitored facility to verify visitors and personnel adherence to rules and safety procedures to protect residents and guests and reduce liability risks.
  • Interacted with guests with friendly, patient manner to deliver positive, fun experience.
  • Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
  • Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
  • Communicated with other employees to set and manage weekly work schedule for myself and other pool attendants.
  • Cleaned swimming pool and tested water to pinpoint chemical supplements needed for optimum water chemistry and sustained cleanliness.
Education and Training
Expected in 05/2016 High School Diploma | Indian River High School, Dagsboro, DE, GPA:
  • 3.7 GPA
  • National Honor Society Member
  • Participated in Graphic Design pathway
Expected in | Washington College, Chestertown, MD, GPA:
  • Washington College Equestrian Team Member

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Resume Overview

School Attended

  • Indian River High School
  • Washington College

Job Titles Held:

  • Administrative Assistant
  • Special Needs Child Caregiver
  • Head Pool Attendant

Degrees

  • High School Diploma
  • Some College (No Degree)

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