I am an Administrative Assistant that has gone above and beyond basic administrative tasks and takes on multiple projects. I believe I have an excellent work ethic and strength in boosting staff morale. I maintain a positive attitude while interacting with other staff. I Serve as the primary point of contact for HAS.
Skills
Professional phone etiquette
Great communication skills
Customer service-oriented
Flexible
Timekeeper
HIPAA compliance
Report analysis
Works well under pressure
Accurate and detailed
Appointment setting
Work History
Administrative Assistant, 01/2014 - Current Citizens Financial Group, Inc. – San Francisco, CA,
Order and distributed office supplies
Plan and coordinate locations and materials for meetings, committee meetings and staff events.
Records meeting and prepare minutes accurately and timely for several meetings, also prepare the agenda for the next meetings.
Answer and manage incoming and outgoing calls while recording accurate messages.
Open and properly distributed incoming mail, bring attention to supervisor of time sensitive issues.
Greet numerous visitors, vendors and interview candidates.
Help distribute employee notices and mail to different departments within HAS.
Maintain a clean reception area, including conference room and associated areas.
Screen all visitors and direct them to the correct employee or office.
Compose and draft many outgoing correspondence and reports for managers within HAS.
Update HAS Policies.
Coordinate meetings with employee, supervisors and N.A.G.E., relating to labor relations and employee relations.
Prepare Organizational Charts for submission to the Associate Director.
Gathered and analyzed data for reports.
Working knowledge of Executive Level staff.
Secretary (Office Automation), 05/2008 - 01/2014 Department Of Defense – Panama City, FL,
Oversaw daily office operations for Health Benefits Chief.
Prepared and distributed payroll for staff with accuracy and timeliness.
I oversaw and kept the inventory and ordered office supplies as needed.
I Trained and gave techinal advice to new employees on multiple trainings in the TMS software.
Executed all aspects of office moves.
Managed the Chief of HBAS's calendar and coordinated monthly staff meetings.
Managed the HAS Fund Control Point.
I was the BMS (Bed Management System) Point of Contact.
Provided back-up support for different sections with HBAS (Health Benefits Administration Service)
Program Support Assistant, 04/2006 - 05/2008 Indian Health Service – Kansas City, MO,
Coordinated work between multiple departments.
Prepared monthly reports for upper management to track trends.
Monitored employee work.
Managed and responded to all correspondence and inquiries from customers and vendors.
Answered incoming calls and routed customers properly and courteously.
Program Support Clerk, 03/2001 - 04/2006 Department Of Agriculture – Alturas, CA,
Received, screened and routed incoming calls.
Answered hundreds of calls per day by Veterans, family members, customer inquiries, solving problems and providing information on appointments, scheduling, eligibility, amonst other inquiries.
Greeted customers entering the scheduling office and ascertained what each customer wanted or needed.
Handled daily heavy flow of Veterans when they present to the VA for their appointments.
Education
Certificate of Completion: Certified Nursing Assistant, Expected in 1992 - D. C. Nursing - Philadelphia, PA GPA:
Certificate of Completion: Secretarial , Expected in 1984 - Briarcliffe Secretarial College - Patchogue, N.Y. GPA:
High School Diploma: , Expected in 1979 - Westwood High School - Atlanta, GA GPA:
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