Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
 I am an Administrative Assistant that has gone above and beyond basic administrative tasks and takes on multiple projects. I believe I have an excellent work ethic and strength in boosting staff morale. I  maintain a positive attitude while interacting with other staff. I Serve as the primary point of contact for HAS.
  • Professional phone etiquette
  • Great communication skills
  • Customer service-oriented
  • Flexible 
  • Timekeeper
  • HIPAA compliance
  • Report analysis
  • Works well under pressure
  • Accurate and detailed
  • Appointment setting
Work History
Administrative Assistant, 01/2014 - Current
Citizens Financial Group, Inc. San Francisco, CA,
  • Order and distributed office supplies
  • Plan and coordinate locations and materials for meetings, committee meetings and staff events.
  • Records meeting and prepare minutes accurately and timely for several meetings, also prepare the agenda for the next meetings.
  • Answer and manage incoming and outgoing calls while recording accurate messages.
  • Open and properly distributed incoming mail, bring attention to supervisor of time sensitive issues.
  • Greet numerous visitors, vendors and interview candidates.
  • Help distribute employee notices and mail to different departments within HAS.
  • Maintain a clean reception area, including conference room and associated areas.
  • Screen all visitors and direct them to the correct employee or office.
  • Compose and draft many outgoing correspondence and reports for managers within HAS.
  • Update HAS Policies.
  • Coordinate meetings with employee, supervisors and N.A.G.E., relating to labor relations and employee relations.
  • Prepare Organizational Charts for submission to the Associate Director.
  • Gathered and analyzed data for reports.
  • Working knowledge of Executive Level staff.
Secretary (Office Automation), 05/2008 - 01/2014
Department Of Defense Panama City, FL,
  • Oversaw daily office operations for Health Benefits Chief.
  • Prepared and distributed payroll for staff with accuracy and timeliness.
  • I oversaw and kept the inventory and ordered office supplies as needed.
  • I Trained and gave techinal advice to new employees on multiple  trainings in the TMS software.  
  • Executed all aspects of office moves.
  • Managed the Chief of HBAS's calendar and coordinated monthly staff meetings.
  • Managed the HAS Fund Control Point.
  • I was the BMS (Bed Management System) Point of Contact.
  • Provided back-up support for different sections with HBAS (Health Benefits Administration Service)
Program Support Assistant, 04/2006 - 05/2008
Indian Health Service Kansas City, MO,
  • Coordinated work between multiple departments.
  • Prepared monthly reports for upper management to track trends.
  • Monitored employee work.
  • Managed and responded to all correspondence and inquiries from customers and vendors.
  • Answered incoming calls and routed customers properly and courteously.
Program Support Clerk, 03/2001 - 04/2006
Department Of Agriculture Alturas, CA,
  • Received, screened and routed incoming calls.
  • Answered hundreds of calls per day by Veterans, family members, customer inquiries, solving problems and providing information on appointments, scheduling, eligibility, amonst other inquiries.
  • Greeted customers entering the scheduling office and ascertained what each customer wanted or needed.
  • Handled daily heavy flow of Veterans when they present to the VA for their appointments.
Certificate of Completion: Certified Nursing Assistant, Expected in 1992
D. C. Nursing - Philadelphia, PA
Certificate of Completion: Secretarial , Expected in 1984
Briarcliffe Secretarial College - Patchogue, N.Y.
High School Diploma: , Expected in 1979
Westwood High School - Atlanta, GA

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School Attended

  • D. C. Nursing
  • Briarcliffe Secretarial College
  • Westwood High School

Job Titles Held:

  • Administrative Assistant
  • Secretary (Office Automation)
  • Program Support Assistant
  • Program Support Clerk


  • Certificate of Completion
  • Certificate of Completion
  • High School Diploma

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