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Administrative Assistant Resume Example

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ADMINISTRATIVE ASSISTANT
Summary

Decisive Administrative Assistant accustomed to managing administrative team members and handling business operations with sound judgment and reasoned thinking. Highly resourceful with proven history of tackling complex projects with superior results. Proficient in management and company coordination.

Skills
  • Great organizational skills
  • Highly resourceful
  • Strong collaborator
  • Effective time-management skills
  • Strategic planner
  • Adroit in Microsoft Suite: Word, Excel, PowerPoint, & Outlook
  • Maintain positive work environment
  • Impeccable consistency
  • Swift adaptability to new environment
  • Influentially versatile
  • Dynamic documenting and reporting abilities
  • Master calendar manager
Experience
Faithful Tax and Consultants | Miami Lakes, FLAdministrative Assistant03/2020 - Current
  • Professional, polite and attentive.
  • Provide office support to staff of day-today functions.
  • Greet and assist customers.
  • Ability to generate reports and conduct presentations.
  • Ability to multi-task and an excellent communicator.
  • Ability to meet the needs of others.
  • Ability to deal effectively with the public by telephone, and in personal contacts.
  • Assist with the planning, scheduling and execution of meetings and special events.
  • Responsible for overseeing daily office practices.
  • Knowledge of basic accounting principles, practices, and procedures.
  • Knowledge of the use of data processing and cost accounting systems.
  • Prepare and modify documents including correspondence, reports, drafts, memos and emails.
  • Ability to analyze administrative problems and make sound recommendations as to their solution.
  • Prepare tax returns for clients in fields of employment according to government regulations and requirements.
  • Facilitate integration of modern tax software with client accounting software.
  • Maintains 100% of complete records of client tax returns and supporting documentation. Offers clients recommendations to reduce tax liabilities.
City of Miami Police Department | Miami, FLPolice Officer Trainee08/2019 - 02/2020
  • Established and maintained effective working relationships with city staff leaders, outside organizations, and general public to provide optimal service and protection.
  • Completed detailed reports and required paperwork related to serving warrants, investigating criminal activity, and force deployments.
  • Developed team communications and information for staff meetings.
  • Performed rescue functions at accidents and emergencies and including directing traffic.
  • Resolved conflicts and negotiated agreements between parties in order to reach 80% win-win solutions to disagreements and clarify misunderstandings.
  • Considerable knowledge of appropriate laws, rules and regulations and procedures.
  • Ability to deal with the public effectively and use clear judgement.
  • Ability to conduct thorough research, maintain records of meetings and collect data.
  • Maintains a variety of confidential records and materials.
  • Ability to work after hours and weekends and holidays.
  • Ability to adapt in strenuous environment.
  • Ability to understand and interpret laws and regulations.
  • Prepared clear, concise, and comprehensive reports.
  • Followed oral and written instructions.
Miami Dade Communications (311) | Doral, FLCall Center Specialist02/2006 - 08/2019
  • Delivered excellent service to Miami-Dade residents and employees.
  • Established and maintained internal and eternal government relationships.
  • Assisted with customer service inquiries and community outreach events.
  • Managed quality assurance with all callers while providing resolutions to their concerns with City and County Services.
  • Resolved calls that typically involved delicate or urgent subject matters on behalf of the Miami Dade County Mayor, County Commissioners, and County Manager.
  • Assisted and processed calls that required research or follow-up in order to resolve the callers needs.
  • Devoted special emphasis to punctuality and worked to maintain an outstanding attendance record, consistently arriving to work ready to start immediately.
  • Coordinated meetings and special events. Coordinated work with community-based organizations in order to identify improvements and or changes needed in the delivery of Miami-Dade County services.
  • Enhanced collaboration by 5% between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high- quality service.
  • Maintained knowledge of Miami-Dade County's functionality related to social service agencies, jurisdictions, and departments to increase caller confidence by 10%.
  • Knowledgeable of standard office procedures and practices. Processed financial transactions pertaining to county services and direct sales initiatives.
  • Interacted with customers by phone, in person and/or email to facilitate resolution of customer complaints and inquiries.
  • Analyzed and resolved customer inquiries and/or complaints related to requests for county services, and whether services were performed in accordance with established policies and procedures.
  • Prepared written correspondence to citizens in response to inquiries and complaints.
  • Collaborated with department representatives when matters must be escalated or service requests were complex.
  • Ability to identity, plan and execute.
  • Ability to deal with the public concerns and assist with resolution.
  • Ability to interact with State, County and City Officials.
  • Excellent verbal, written and electronic communication skills.
Education and Training
Broward CollegeBachelor of Science in Business Management2021
Broward CollegeAssociate of Arts in Business Administration And Management
Broward CollegeBusiness Management Specialist Certification
Broward CollegeAccounting Specialist
Activities and Honors
  • Received 10 year of service Miami-Dade County
  • Employee of the quarter- Miami Dade County
Additional Information
  • Boys and Girls Club
  • Cheerleading Coach
  • Feeding the homeless
  • Goodwill Ambassador
  • County beach clean-up
  • Back to school book bag give-a-way
  • Overtown turkey drive
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Resume Overview

Companies Worked For:

  • Faithful Tax and Consultants
  • City of Miami Police Department
  • Miami Dade Communications (311)

School Attended

  • Broward College

Job Titles Held:

  • Administrative Assistant
  • Police Officer Trainee
  • Call Center Specialist

Degrees

  • Bachelor of Science in Business Management
    Associate of Arts in Business Administration And Management
    Business Management Specialist Certification
    Accounting Specialist

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