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Administrative Assistant Resume Example

Resume Score: 80%

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M
ADMINISTRATIVE ASSISTANT
Summary

Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for [Industry] professionals. Personable and communicative with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

Personable [Job Title] employing exceptional relationship building abilities to cultivate positive rapport among clients, staff and management. Highly-developed communicator with outstanding capabilities in complex problem-solving and conflict resolution. Proficient in [Software] with expertise in resource allocation and schedule management.

Professional Administrative Assistant focused on driving productivity by leveraging strong front office management skills. Offering [Number] years of experience in business office operations. Adept communicator with fluency in [Language] and [Software] expertise.

Enthusiastic [Job Title] bringing expertise in [Type] office support. Excellent ability to build positive rapport with customers, maintain professional appearance and uphold strong public image.

Results-driven [Job Title] excelling in fast-paced office environments. Strong client relations skills and ability to resolve conflicts and issues with tact and diplomacy to drive client retention and loyalty. Knowledgeable in [Industry] terminology, products and services to effectively address and respond to public and personnel inquiries.

Skills
  • Employee training and development
  • Check processing
  • Routing packages
  • Sensitive material handling
  • Detailed meeting minutes
  • Cash deposit preparation
  • Transporting files
  • Managing office supplies
  • Mail management
  • Document retrieval
  • Back office operations
  • Faxing documents
  • Directing visitors
  • Excel spreadsheets
  • Memo preparation
Experience
Administrative Assistant
Deerfield Beach, Florida
United Publishing Co Inc./Feb 2019 to Current
  • Processed financial documents including contracts, expense reports and invoices.
  • Managed conference calls by documenting participant details and preparing audio recordings for future reference.
  • Monitored daily and weekly schedules and monthly calendar obligations for [Number][Job titles].
  • Managed scheduling for [Number] staff, monitoring resource allocation to provide optimal coverage and service.
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
  • Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Collected, calculated and reported on expenditure and statistical data to inform senior management.
  • Conducted thorough research using various media sources to obtain relevant data for staff requirements.
  • Managed building access and supplied key cards to employees and visitors.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
Assistant Manager
Boca Raton, FL
Denny's Restaurants Franchise Association/Feb 2014 to Apr 2019
  • Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
  • Developed and implemented performance improvement programs, resulting in [Number]% increase in efficiency.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Evaluated employee performance and developed improvement plans.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
  • Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
  • Completed inventory audits to identify losses and project future demands.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Delegated daily tasks to team members to optimize team productivity.
Assistant Manager
Deerfield Beach, Florida
Denny's Restaurants Franchise Association/May 2009 to Feb 2014
  • Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
  • Developed and implemented performance improvement programs, resulting in [Number]% increase in efficiency.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
  • Evaluated employee performance and developed improvement plans.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
  • Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Delegated daily tasks to team members to optimize team productivity.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
Food and Beverage Server
Pompano Beach, Florida
Denny's Restaurants Franchise Association/Aug 1985 to Sep 2009
  • Greeted newly seated guests quickly and efficiently.
  • Sprayed all racked items with hot water to loosen and remove food residue.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Plated food and ensured plate presentation and food quality were of highest standard.
  • Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Checked menus to verify current selection availability and cleanliness.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Sent orders to kitchen staff by [Action].
  • Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Processed customers' payments and provided receipts.
Education and Training
GEDMary Herlp of Christians AcademyNorth Haldon, New Jersey
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • United Publishing Co Inc.
  • Denny's Restaurants Franchise Association

School Attended

  • Mary Herlp of Christians Academy

Job Titles Held:

  • Administrative Assistant
  • Assistant Manager
  • Food and Beverage Server

Degrees

  • GED

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