Administrative Assistant Resume Example United Publishing Co Inc.

ADMINISTRATIVE ASSISTANT

Summary

Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for [Industry] professionals. Personable and communicative with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

Personable [Job Title] employing exceptional relationship building abilities to cultivate positive rapport among clients, staff and management. Highly-developed communicator with outstanding capabilities in complex problem-solving and conflict resolution. Proficient in [Software] with expertise in resource allocation and schedule management.

Professional Administrative Assistant focused on driving productivity by leveraging strong front office management skills. Offering [Number] years of experience in business office operations. Adept communicator with fluency in [Language] and [Software] expertise.

Enthusiastic [Job Title] bringing expertise in [Type] office support. Excellent ability to build positive rapport with customers, maintain professional appearance and uphold strong public image.

Results-driven [Job Title] excelling in fast-paced office environments. Strong client relations skills and ability to resolve conflicts and issues with tact and diplomacy to drive client retention and loyalty. Knowledgeable in [Industry] terminology, products and services to effectively address and respond to public and personnel inquiries.

Skills

Employee training and development
Check processing
Routing packages
Sensitive material handling
Detailed meeting minutes
Cash deposit preparation
Transporting files
Managing office supplies

Mail management
Document retrieval
Back office operations
Faxing documents
Directing visitors
Excel spreadsheets
Memo preparation

Experience

Administrative Assistant
Deerfield Beach, FloridaUnited Publishing Co Inc./Feb 2019 to Current

Processed financial documents including contracts, expense reports and invoices.
Managed conference calls by documenting participant details and preparing audio recordings for future reference.
Monitored daily and weekly schedules and monthly calendar obligations for [Number][Job titles].
Managed scheduling for [Number] staff, monitoring resource allocation to provide optimal coverage and service.
Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Collected, calculated and reported on expenditure and statistical data to inform senior management.
Conducted thorough research using various media sources to obtain relevant data for staff requirements.
Managed building access and supplied key cards to employees and visitors.
Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
Contacted customers via phone and email to confirm deliveries and follow up with inquiries.

Assistant Manager
Boca Raton, FLDenny's Restaurants Franchise Association/Feb 2014 to Apr 2019

Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Enforced company policies and procedures to strengthen operational standards across departments.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Coached and mentored employees by delivering training, guidance and performance monitoring.
Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
Developed and implemented performance improvement programs, resulting in [Number]% increase in efficiency.
Enhanced sales by implementing merchandising and promotional improvements.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Analyzed trends, identifying consumer demand and forecasting seasonal trends.
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Evaluated employee performance and developed improvement plans.
Cultivated customer loyalty by training team members in industry-leading service standards.
Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
Completed inventory audits to identify losses and project future demands.
Organized schedules, workflows and shift coverage to meet expected business demands.
Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Delegated daily tasks to team members to optimize team productivity.

Assistant Manager
Deerfield Beach, FloridaDenny's Restaurants Franchise Association/May 2009 to Feb 2014

Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Enforced company policies and procedures to strengthen operational standards across departments.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Coached and mentored employees by delivering training, guidance and performance monitoring.
Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
Developed and implemented performance improvement programs, resulting in [Number]% increase in efficiency.
Enhanced sales by implementing merchandising and promotional improvements.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
Evaluated employee performance and developed improvement plans.
Cultivated customer loyalty by training team members in industry-leading service standards.
Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Organized schedules, workflows and shift coverage to meet expected business demands.
Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Delegated daily tasks to team members to optimize team productivity.
Managed personnel scheduling, facilitating adequate coverage to meet demand.

Food and Beverage Server
Pompano Beach, FloridaDenny's Restaurants Franchise Association/Aug 1985 to Sep 2009

Greeted newly seated guests quickly and efficiently.
Sprayed all racked items with hot water to loosen and remove food residue.
Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
Plated food and ensured plate presentation and food quality were of highest standard.
Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Checked menus to verify current selection availability and cleanliness.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Updated repeat customers on menu changes and updates to maintain quality service relationships.
Managed closing duties, including restocking items and reconciling cash drawer.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Sent orders to kitchen staff by [Action].
Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Explained preparation of various menu items, describing ingredients and cooking methods to customers.
Processed customers' payments and provided receipts.

Education and Training

GEDMary Herlp of Christians AcademyNorth Haldon, New Jersey

Resume Overview

Companies Worked For:

United Publishing Co Inc.
Denny's Restaurants Franchise Association

School Attended

Mary Herlp of Christians Academy

Job Titles Held:

Administrative Assistant
Assistant Manager
Food and Beverage Server

Degrees

Administrative Assistant Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes