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Administrative Assistant Resume Example

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ADMINISTRATIVE ASSISTANT
Professional Summary

Dedicated Administrative professional with proven skills in managing administrative teams and delegating tasks to accomplish operational goals. Knowledgeable about arranging authorizations, preparing work orders and processing vouchers. Methodical and highly organized with good prioritization and planning abilities. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Reliable and enthusiastic [Job Title] offering [Number] years of experience in efficient front desk management. Adept at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for [Number]-member staff. Dedicated Secretarial Assistant with over [Number] successful years of clerical experience in busy office environments achieving great levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of [Software] achieving high data output.

Skills
  • Documentation and control
  • AP/AR proficiency
  • Filing and data archiving
  • Customer and client relations
  • Multi-line phone proficiency
  • Meeting minutes
  • Office administration
  • Supervising staff
  • Expense reporting
  • Invoice Processing
  • Payroll and budgeting
  • Credit and collections
  • Sorting and labeling
  • Records management
  • Time management
  • Office management
Work History
Administrative Assistant11/2019 to Current
The Park At Avanti – Tampa, FL
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Maintained staff directory and company policy handbook for human resources department.
  • Executed record filing system to improve document organization and management.
  • Monitored Manager's work calendar and scheduled appointments, meetings and travel.
  • Routed incoming calls and faxes and drafted detailed messages to expedite response.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Maintained complex digital filing system for financial information.
  • Processed invoices and expenses using Entrata.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Created detailed expense reports and requests for capital expenditures.
Community Manager01/2017 to 11/2019
The Gables At Honore – Sarasota, Florida
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
  • Effectively managed team of 3 employees, including maintenance and activities personnel.
  • Resolved tenant issues quickly and increased tenant retention by 90%.
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Evaluated property conditions and recommended improvements.
  • Collaborated with Vendors and Owner during property projects, including interior renovations and construction.
  • Worked with maintenance staff to complete timely repairs an
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Increased office organization by creating filing systems and managing confidential information carefully.
  • Contacted correct individuals to perform repairs and maintenance to obtain immediate resolutions.
Resident Liaison10/2018 to 10/2019
Condominuin On The Bay – Sarasota, FL
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Monitored social media and online sources for industry trends.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Provided clerical support to 5 company employees by copying, faxing and filing documents.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Operated multi-line telephone system to independently handle over 100 calls each day.
  • Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Organized and scheduled office meetings as well as client appointments for team of 15 professionals, effectively accommodating hectic agendas.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Entered daily data in computer systems and documented office activities.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members as appropriate.
Administrative Assistant04/2010 to 08/2016
Sabal Cove Apartments – Bradenton, Florida
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Coordinated appointments to show marketed properties.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
  • Administered property-related budgets, reviewed invoices and tracked costs.
  • Maintained sufficient number of units market-ready at all times.
  • Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Analyzed and evaluated monthly and quarterly financial statements.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Contacted correct individuals to perform repairs and maintenance to obtain immediate resolutions.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Increased office organization by creating filing systems and managing confidential information carefully.
Education
Associate of ArtsTrinity College of Puerto Rico- Ponce, PR
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Resume Overview

Companies Worked For:

  • The Park At Avanti
  • The Gables At Honore
  • Condominuin On The Bay
  • Sabal Cove Apartments

School Attended

  • Trinity College of Puerto Rico

Job Titles Held:

  • Administrative Assistant
  • Community Manager
  • Resident Liaison

Degrees

  • Associate of Arts

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