Administrative Assistant Resume Example

Skills

Accounting support
Technologically savvy
AR/AP
Excel spreadsheets
Proposal writing
Sensitive material handling
Advanced MS Office Suite knowledge
Cash deposit preparation
Microsoft
Check processing
Inventory systems
Business writing
Mail management
Transporting files
PC proficient
Insurance eligibility verification
Data entry documentation
Recordkeeping and bookkeeping
QuickBooks expert
10-key proficiency

Account balancing reconciliation
Labor relations
Certified Microsoft Office Specialist
Dedicated team player
Account reconciliation
Phone call answering
Multitasking and prioritization
Billing and coding
School records organization
Office equipment maintenance
Customer relations
Full-cycle accounting
Scheduling and calendar management
Database entry
Microsoft Office
Administrative operations
Payroll and benefits administration
Self-starter
QuickBooks

Education and Training

05/2002High School Diploma: William Chrisman High SchoolIndependence, MO

ADMINISTRATIVE ASSISTANT

Summary

I have 12 + years Administrative assistant accounts payable and receivable's dispatching, scheduling, phone inbound and outbound, Sales, Customer service and front office management.

Personable with experience employing exceptional relationship-building abilities to cultivate positive rapport among clients, staff and management. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Experience

Creative Contracting Inc. - Administrative AssistantKansas City, MO02/2018 - 01/2020

Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
Liaised between internal and external stakeholders to provide updated project status and performance reports.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Conducted market surveys and industry studies to identify need and demand for new clientele.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Conducted research using various media sources to obtain relevant data for staff requirements.
Arranged travel and hotel accommodations for international and domestic business meetings and trips.
Monitored attendance records by taking note of staff vacation time, sick days and personal days.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Prepared packages for shipment by generating invoices and setting up courier deliveries.
Tracked and submitted employee timesheets to accounting department for payroll processing.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Maintained inventory in administrative building supply closet to prevent shortages of supplies.

Kryger Glass Company - Customer Service RepresentativeKansas City, MO02/2013 - 09/2018

Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Asked probing questions to determine service needs and accurately input information into electronic systems.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Set up and activated customer accounts to maintain QA satisfaction levels.
Delivered service and support to each customer, paving way for future business opportunities.
Reviewed account and service histories to identify trends and issues.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Consulted with customers to determine best methods to resolve service and billing issues.
Documented conversations with customers to track requests, problems and solutions.
Educated customers on special pricing opportunities and company offerings.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Worked with [Job title] to develop customer service improvement initiatives.

Gold mortgage bank - Post CloserOlathe, KS10/2005 - 08/2011

Managed loan packages and prepared closing instructions for staff.
Reviewed records for accuracy and completeness to maximize compliance and prevent errors.
Performed post-closing checks of mortgage loan documentation.
Completed transaction documents such as buyer, seller and HUD paperwork.
Submitted completed loan applications, including recommendations for underwriting approval or denial.
Worked with third-party vendors to address and clear loan closing requirements.
Assembled and compiled title abstracts, insurance forms, loan documents and tax receipts.
Organized, filed and maintained customer, department and regulatory loan records.
Conveyed acceptance or rejection to customers by mail, telephone or in person.
Reviewed historical customer accounts to assess payment compliance and adherence to loan terms.
Examined and verified information in loan application and closing documents.
Prepared and delivered loan documents to title and escrow teams.
Checked applicant credit, personal references and employment histories.
Recognized by management for providing exceptional customer service.

Resume Overview

Companies Worked For:

Creative Contracting Inc.
Kryger Glass Company
Gold mortgage bank

School Attended

William Chrisman High School

Job Titles Held:

Administrative Assistant
Customer Service Representative
Post Closer

Degrees

High School Diploma :

Administrative Assistant Resume Example

Resume Score: 80%

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