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Administrative Assistant Resume Example

Resume Score: 80%

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Skills
  • Accounting support
  • Technologically savvy
  • AR/AP
  • Excel spreadsheets
  • Proposal writing
  • Sensitive material handling
  • Advanced MS Office Suite knowledge
  • Cash deposit preparation
  • Microsoft
  • Check processing
  • Inventory systems
  • Business writing
  • Mail management
  • Transporting files
  • PC proficient
  • Insurance eligibility verification
  • Data entry documentation
  • Recordkeeping and bookkeeping
  • QuickBooks expert
  • 10-key proficiency
  • Account balancing reconciliation
  • Labor relations
  • Certified Microsoft Office Specialist
  • Dedicated team player
  • Account reconciliation
  • Phone call answering
  • Multitasking and prioritization
  • Billing and coding
  • School records organization
  • Office equipment maintenance
  • Customer relations
  • Full-cycle accounting
  • Scheduling and calendar management
  • Database entry
  • Microsoft Office
  • Administrative operations
  • Payroll and benefits administration
  • Self-starter
  • QuickBooks
Education and Training
05/2002High School Diploma: William Chrisman High SchoolIndependence, MO
ADMINISTRATIVE ASSISTANT
Summary

I have 12 + years Administrative assistant accounts payable and receivable's dispatching, scheduling, phone inbound and outbound, Sales, Customer service and front office management.

Personable with experience employing exceptional relationship-building abilities to cultivate positive rapport among clients, staff and management. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Experience
Creative Contracting Inc. - Administrative AssistantKansas City, MO02/2018 - 01/2020
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Liaised between internal and external stakeholders to provide updated project status and performance reports.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Conducted market surveys and industry studies to identify need and demand for new clientele.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Conducted research using various media sources to obtain relevant data for staff requirements.
  • Arranged travel and hotel accommodations for international and domestic business meetings and trips.
  • Monitored attendance records by taking note of staff vacation time, sick days and personal days.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
Kryger Glass Company - Customer Service RepresentativeKansas City, MO02/2013 - 09/2018
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Reviewed account and service histories to identify trends and issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Worked with [Job title] to develop customer service improvement initiatives.
Gold mortgage bank - Post CloserOlathe, KS10/2005 - 08/2011
  • Managed loan packages and prepared closing instructions for staff.
  • Reviewed records for accuracy and completeness to maximize compliance and prevent errors.
  • Performed post-closing checks of mortgage loan documentation.
  • Completed transaction documents such as buyer, seller and HUD paperwork.
  • Submitted completed loan applications, including recommendations for underwriting approval or denial.
  • Worked with third-party vendors to address and clear loan closing requirements.
  • Assembled and compiled title abstracts, insurance forms, loan documents and tax receipts.
  • Organized, filed and maintained customer, department and regulatory loan records.
  • Conveyed acceptance or rejection to customers by mail, telephone or in person.
  • Reviewed historical customer accounts to assess payment compliance and adherence to loan terms.
  • Examined and verified information in loan application and closing documents.
  • Prepared and delivered loan documents to title and escrow teams.
  • Checked applicant credit, personal references and employment histories.
  • Recognized by management for providing exceptional customer service.
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Creative Contracting Inc.
  • Kryger Glass Company
  • Gold mortgage bank

School Attended

  • William Chrisman High School

Job Titles Held:

  • Administrative Assistant
  • Customer Service Representative
  • Post Closer

Degrees

  • High School Diploma :

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