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Administrative Assistant Resume Example

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ADMINISTRATIVE ASSISTANT
Summary

Enthusiastic Administrative Assistant bringing expertise in clerical support. Excellent ability to build positive rapport with customers, maintain professional appearance and uphold strong public image. Strong in typing and numeric data entry.

Skills
  • Check processing
  • Accounting support
  • Recordkeeping and bookkeeping
  • Microsoft
  • 10-key proficiency
  • PC proficient
  • Managing office supplies
  • AR/AP
  • Employee training and development
  • Data entry documentation
  • Faxing documents
  • Flexible
  • Strong interpersonal skills
  • Time management
  • Deadline-oriented
  • Strong problem solver
  • Database entry
  • Customer relations
  • Training and coaching
  • Data organization
  • Proofreading
  • Data entry
  • Resolving discrepancies
Experience
Administrative Assistant - State of Alabama Department of Human Resources (Muscle Shoals, AL)December 2019 - Current
  • Created and maintained spreadsheets for child support case closures.
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
  • Processed financial documents including child support payments and end of month ledgers
  • Tracked and submitted employee time sheets to accounting department for payroll processing.
  • Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
  • Performed complex administrative management of sensitive and confidential issues.
  • Contacted customers via phone and email to follow up with inquiries.
  • Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
  • Managed phone calls from clients and provided informative answers to questions.
  • Supported departmental operations, including filing and end of month report preparation.
Business Owner - Kate Doster Media LLC (Mesa, WA)September 2012 - Current
  • Created brand to include still photography, videography and magazine publishing.
  • Created and implemented marketing and advertising strategies for strategic growth and to support company's revenue goals.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Monitored market conditions to set accurate pricing structures and take advantage of emerging trends.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Managed financial functions such as operations budgeting, accounts payable and accounts receivable, and payroll.
  • Developed "Send the Elevator Back for Me", a mentorship program to train new photographers, videographers, graphic designers and writers.
Administrative Assistant - Onin Staffing (Florence, AL)February 2019 - November 2019
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
  • Planned and executed lunches for approximately 15 employees.
  • Facilitated troubleshooting, maintenance and updates for office systems.
  • Collected, calculated and reported on expenditure and statistical data to inform senior management.
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Performed complex administrative management of sensitive and confidential issues.
  • Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Managed phone calls from clients and provided informative answers to questions.
  • Assisted with administrative tasks, including filing, answering phones and preparing company for annual audit.
  • Processed incoming payments in Quickbooks
Initial Loss Reporting Representative - State Farm (Tempe, AZ)January 2015 - July 2017
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Earned reputation for good attendance and hard work.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers through phone conversations.
Education and Training
Some College (No Degree) in Psychology Maricopa Community Colleges - Mesa Community College, Mesa, AZ
Websites, Portfolios, Profiles
  • www.katedostermedia.com
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Resume Overview

Companies Worked For:

  • State of Alabama Department of Human Resources
  • Kate Doster Media LLC
  • Onin Staffing
  • State Farm

School Attended

  • Maricopa Community Colleges - Mesa Community College

Job Titles Held:

  • Administrative Assistant
  • Business Owner
  • Initial Loss Reporting Representative

Degrees

  • Some College (No Degree) in Psychology

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