Administrative Assistant Resume Example

Roles/Responsibilities:

Provide research, analysis, technical and quality control support for the preparation of documents for the Secretary of Agriculture, the Under Secretary for Natural Resources and Environment and other senior department staff, Handle and direct the flow of all incoming and outgoing correspondence. Train and mentor junior members of the correspondence team. Conduct quarterly training classes in correspondence procedures and techniques. Direct a 4-member research staff. Edit and proofread documents from all divisions to ensure that content is both grammatical accurate and consistent with the Department's message. Manage and continuously update the ECMT databases, including Excel and Access;. Track and analyze industry trends in database systems and advise upper management on proposed IT changes. Maintain a library available to all divisions, comprised of templates for various forms of correspondence including briefs, fact sheets, general memoranda and letters constituents Coordinate and implement security measures to ensure the safety of confidential files. Prepare operating budgets and budget forecasts, as well as annual ECMT accounting report. Produce monthly progress reports on current projects within the Division. Use desktop publishing software to create printed material, including fact sheets, press releases, bulletins and brochures.

• .Facilitate the implementation and commissioning of Division projects by coordinating the ECMT's input with other involved parties at the federal, state, and local levels.
• Manage and continuously update the ECMT databases, including Excel and Access.
• Track and analyze industry trends in database systems and advise upper management on proposed IT changes.
• Maintain a library, available to all divisions, comprised of templates for various forms of correspondence including briefs, fact sheets, general memoranda and letters to constituents.
• Coordinate and implement security measures to ensure the safety of confidential files.
• Prepare operating budgets and budget forecasts, as well as annual ECMT accounting report.
• Produce monthly progress reports on current projects within the Division.
• Use desktop publishing software to create printed material, including fact sheets, press releases, bulletins and brochures.
• Facilitate the conception, implementation and commissioning of Division projects by coordinating the ECMT's input with other involved parties at the federal, state and local levels.
• Currently serving as part of a project team using Six Sigma principles to develop an internal database that will reduce costs and enhance the efficiency of the correspondence process.
• Have received 2 Outstanding Performance Awards and 3 Certificates of Merit for achievements above and beyond the scope of position requirements. Acting Information Technology Specialist, Management Division (Detail Assignment), March-July 2007: Managed all IT operations, including engineering, maintenance, support and long-term planning.
• Wrote applications software, integrated systems and developed databases to meet the needs of internal and external users.
• Configured routers.
• Oversaw contractors [Created and assisted in the implementation of PowerPoint presentations.
• Served as liaison between the technical team and both internal and external customers.
• Collaborated in customizing a SharePoint site for use by the Division's Central Region and developing related training materials.
• Created and maintained a computer deployment spreadsheet that increased the efficiency of assigning and maintaining hardware.
• Coordinated multiple IT projects, bringing them in on time and within budget.

Roles/Responsibilites:

• Handle calls and create cases using the Salesforce Application
• Access knowledge of USDA basic processes using Salesforce and identify and transfer customers to the correct USDA Agency
• Communicate with customers which Agency and procedures can assist them with their inquiry
• Complete all the required policy and procedural operations of the Ask USDA Contact Center
• Complete and manage any cases in Salesforce that are the Customer Service Representative responsibility
• Gather, analyze and apply analytical methods and techniques to identify and initiate corrective actions on knowledge articles

Qualities of an awesome Customer Service Representative:

• Excellent and effective communicator-oral and written
• Comfortable with learning new technology
• Works well under pressure and remains flexible in face of change and challenges
• Dependable and highly functioning n a fast-paced environment
• Friendly and empathetic-as the frontline to USDA, the CSR is our best foot forward
• Critical thinker
• Attention to detail and highly organized
• Ability to follow instructions and receive constructive feedback
• Motivated and driven to consistently provide the best customer service possible

• Provide technical, administrative and project management support to agency managers.
• Conduct analytical studies of procedures in various offices and develop systems that improve customer service.
• Process time and attendance sheets.
• Approve procurement requests for supplies and office equipment.
• Manage an automated system that tracks project assignments.
• Serve as communications liaison among various offices, attending executive meetings and distributing minutes.
• Develop PowerPoint presentations, as well as data spreadsheets and reports.
• Devised and manage an improved system to communicate office policies and procedures.