administrative assistant resume example with 4+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Responsible Administrative Assistant possessing first-rate scheduling, telephone and documentation abilities. Service-oriented individual with expertise in preparing and modifying documents, coordinating meetings and trips and preparing responses on behalf of company. Committed to establishing good rapport with clients of diverse backgrounds.
Skills
Employee training and development
Inventory systems
Issue and conflict resolution
Brake systems knowledge
Writing work tickets
Planning and coordination
Invoice generation
Business operations
Experience
Administrative Assistant, 08/2019 - 04/2020 Republic National Distributing Company – Port Charlotte, FL,
Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
Maintained inventory in administrative building supply closet to prevent shortages of supplies.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Answered and directed incoming calls using multi-line telephone system.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Greeted visitors, assessed needs and directed to appropriate personnel.
Scheduled appointments based on estimator availability and established load parameters.
Coordinated and communicated with 20-100 clients daily to gather pertinent information.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
Processed payments for customer pay invoices, insurance deductibles and updated accounts to reflect balance changes.
Sorted incoming mail and directed to correct personnel each day.
Maintained daily calendars, set appointments with clients and planned daily office events.
Dispatch Coordinator, 06/2017 - 04/2019 Cb Richard Ellis – Mount Vernon, IN,
Supervised driver dispatching, route planning and vehicle tracking for over 15 service technician's.
Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
Maintained current knowledge of all personnel in field and all completed deliveries or delays.
Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
Earned reputation for good attendance and hard work.
Supported service department by compiling paperwork and taking detailed meeting minutes.
Recognized by management for providing exceptional customer service.
Answered 50-100 calls per day to answer customer questions.
Improved operations by working with team members and customers to find workable solutions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Parts Sales Manager, 01/2015 - 05/2017 International Trucks – Las Vegas, NV,
Monitored performance targets and sales metrics of sales team to monitor productivity.
Inspired team members to top sales and service performance and engagement, cultivated exceptional passion to meet customer needs and achieved unprecedented staff retention.
Managed recruiting, objectives setting, coaching and performance monitoring of sales team.
Conducted complimentary services, including battery checks, alternator testing and wiper installations.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Taught staff how to handle difficult situations with calm and professionalism.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Guided and supported 10-15 staff members to consistently achieve team and personal goals.
Education and Training
GED: , Expected in 06/2009 - Clackamas Community College - Oregon City, OR GPA: Status -
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