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administrative assistant resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Personable with experience employing exceptional relationship-building abilities to cultivate positive rapport among clients, staff and management. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 15+ years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.

Skills
  • 10-key proficiency
  • Travel administration
  • Accounting skills
  • Timeline Planning and Management
  • Program file distribution
  • Records management systems
  • Sensitive material handling
  • Proposal writing
  • Excel spreadsheets
  • AR/AP
  • Microsoft
  • Check processing
  • Mail management
  • QuickBooks expert
  • Advanced MS Office Suite knowledge
  • Cash deposit preparation
  • Types 45 WPM
  • Data entry documentation
  • Recordkeeping and bookkeeping
  • Meeting planning
  • Account balancing reconciliation
  • Database entry
  • Flexible
  • Dedicated team player
  • Strong interpersonal skills
  • Credit checks
  • Professional and mature
  • Microsoft Office
  • Invoicing and billing
  • QuickBooks
  • Self-starter
  • Event coordination
  • Customer relations
  • Appointment scheduling
  • Multitasking and prioritization
  • Scheduling and calendar management
Experience
11/2014 to Current
Administrative Assistant Zs Associates, Inc. Los Angeles, CA,
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Monitored attendance records by taking note of staff vacation time, sick days and personal days.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
07/1997 to 06/2003
Real Estate Assistant Aldi Haines City, FL,
  • Created and distributed outbound print marketing materials and advertisement copy to promote new properties.
  • Coordinated sales listings through each stage and tracked completion for broker.
  • Supported efficient operations by managing errands like dropping off lockboxes and clerical tasks such as business correspondence.
  • Wrote purchase agreements, disclosures and other contractual documents, using DocuSign to obtain signatures and complete paperwork
  • Attended meetings and took meticulous notes to disseminate to all participants.
  • Set travel arrangements and gathered documents for management and executive staff meetings and trips.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Proofed and edited letters and other correspondence to correct grammar and spelling errors.
  • Supervised set up of conference rooms for corporate meetings and other events.
  • Answered 75+ daily phone calls on multi-line phone system and transferred calls to appropriate sales person.
  • Served as central point of contact for all outside vendors needing to gain access to building.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Answered phone calls and asked appropriate questions to determine which department or staff member could be of service.
  • Handled all incoming calls and directed callers to appropriate department or employee.
  • Worked professionally to handle all client, vendor and public guest requirements.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
06/1985 to 06/1997
Office Manager Dixon Valve Landisville, PA,
  • Increased office organization by developing filing system and customer database protocols.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Managed office inventory and placed new supply orders.
  • Updated employee paperwork and records.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Elevated customer satisfaction ratings by resolving client and case issues efficiently.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Education and Training
Expected in 05/1976 to to
High School Diploma:
Luling High School - Luling, TX
GPA:
Expected in 08/1978 to to
Secretarial Certification :
Durhams Business School - Austin, TX
GPA:
Expected in 03/2014 to to
Horticulture :
Texas A&M - College Station, TX
GPA:

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Resume Overview

School Attended

  • Luling High School
  • Durhams Business School
  • Texas A&M

Job Titles Held:

  • Administrative Assistant
  • Real Estate Assistant
  • Office Manager

Degrees

  • High School Diploma
  • Secretarial Certification
  • Horticulture

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