administrative assistant resume example with 13+ years of experience
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
Responsible [Job Title] possessing first-rate scheduling, telephone and documentation abilities. Service-oriented individual with expertise in preparing and modifying documents, coordinating meetings and trips and preparing responses on behalf of company. Committed to establishing stellar rapport with clients of diverse backgrounds.
Skills
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Experience
09/2015 to 06/2021 Administrative Assistant Arthur J Gallagher & Co. | Atlanta, GA,
- Updated details in company database by keying in customer contacts and delivery dates.
- Maintained inventory in supply closet to prevent shortages.
- Directed customer communication to appropriate department personnel.
- Tracked and submitted employee timesheets to accounting department for payroll processing.
- Monitored attendance records by taking note of staff vacation time, sick days and personal days.
- Arranged travel and hotel accommodations for international and domestic business meetings and trips.
- Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
- Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
01/2010 to 09/2015 Board Secretary Arbor Realty Trust | Boston, MA,
- Recorded detailed minutes of board meetings, documenting chronology of key information such as board actions, elections and reports.
- Protected confidential and sensitive information discussed at meetings.
- Provided administrative support to board members and committees to achieve goals.
- Prepared and sent materials in advance of board meetings to allow for review of materials.
- Scheduled meetings to accommodate directors, complying with notice requirements in accordance with organizations' bylaws.
- Filed all documents electronically, making readily accessible for inspection by directors.
- Maintained accurate documentation and met legal requirements, including filing deadlines.
- Organized business-wide internal meetings, board meetings, conference calls and [Timeframe] staff meetings.
- Attended business meetings and took meeting minutes.
- Sustained operational efficiencies by coordinating board meetings, travel itineraries and agenda plans.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
- Managed master [Type] calendar for [Number] personnel.
02/2008 to 01/2010 Receptionist & Administrative Assistant Delaware State University | City, STATE,
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Managed more than [Number] incoming calls per day.
- Coordinated and communicated with [Number] clients daily to gather pertinent information.
- Assisted [Number] visitors per [Timeframe] by directing to appropriate personnel and answering average of [Number] calls and emails daily.
- Checked [Type] and [Type] documents for proper formatting, grammar and spelling with [Software].
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered office phone and emails to schedule appointments, forward information and complete [Task].
- Managed customer complaints and rectified issues to complete satisfaction.
- Greeted visitors and directed them to appropriate areas, verifying reasons for visit and [Type] information.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Determined needs of visitors and provided information or solutions.
- Responded to inquiries and room requests made online, by phone or email.
- Sorted and distributed business correspondence to correct department or staff member.
- Updated front office phone protocols to increase productivity by [Number]% and decrease customer hold times.
- Processed and prepared memos, correspondence, travel vouchers and other documents, routing to appropriate personnel.
- Scheduled meetings and meeting rooms for internal personnel, partners and clients.
- Made travel arrangements and reservations.
Education and Training
Expected in 01/1972 Bachelor of Science | Education Norfolk State University, Norfolk, VA,
Chubb Institute , East Hanover, NJ,
Certifications
- PHR, SHRM - 2009
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Resume Overview
School Attended
- Norfolk State University
- Chubb Institute
Job Titles Held:
- Administrative Assistant
- Board Secretary
- Receptionist & Administrative Assistant
Degrees
- Bachelor of Science
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