administrative assistant resume example with 10+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives. Successful in coordinating and executing meetings, travel and special requests.
highly analytical ,deadline-driven Administrative lead who completes accounting activities and payroll with accuracy and is goal driven to provide great professional service to an employer.
Skills
Mail Management
Technologically Savvy
Workers' Compensation Knowledge
Timeline Planning and Management
Recordkeeping and Bookkeeping
Back Office Operations
Check Processing
Travel Administration
Document Retrieval
Cash Deposit Preparation
Accounting Skills
Sensitive Material Handling
Accounting Support
Excel Spreadsheets
Multitasking and Time Management
Professional and Courteous
Microsoft Office
Document and File Management
Ease with Computers and Technology
Judgment and Decision Making
Strong Organizational Skills
Office Equipment Operation
Task Prioritization
Report Preparation
Experience
Administrative Assistant, 01/2016 to Current Amazon.Com, Inc. – Hoboken, NJ,
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Keyed in customer contacts and delivery dates to update details in company databases.
Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Directed customer communication to appropriate department personnel.
Tracked and submitted employee timesheets to prepare for payroll processing.
Documented and took note of staff vacation time, sick days and personal days to monitor attendance records.
Routed contracts, agreements, and invoices through proper signature process.
Took dictation in shorthand or by machine to transcribe notes to computer or typewriter.
Compiled and produced presentations and reports as directed by leadership team.
Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
Answered phones to direct callers, schedule appointments and provide general office information.
Obtained scanned records and uploaded to database.
Delivered exceptional customer service through direct communication with clients and team members.
Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
Processed financial documents, contracts, expense reports and invoices.
Assisted with payroll preparation and entered data into cumulative payroll document.
Automated office operations by managing internal and external customer correspondence, record tracking and data communications.
Responded to inquiries via email, telephone and social media platforms.
Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
Oversaw invoicing and billing functions, achieving consistent and accurate payments.
Produced and distributed memos, newsletters, and other forms of communication.
Monitored schedules and calendar obligations for executives.
Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
Assisted with basic accounting functions by reconciling company credit card, petty cash and expense reports.
Guided administrative and professional staff through computer and software problems.
Booked flights and reserved hotel rooms to plan and coordinate staff travel.
Tracked expenses and documented records using Microsft to improve financial flow.
PRE-REPO/LOSS PREVENTION LATE STAGE SR AGENT , 10/2016 to 04/2017 Global Lending Services LLC – City, STATE,
Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
Gathered loss control data and compiled information into reports for submission to appropriate customers.
Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.
Rolled out successful loss control strategies by building trust and cultivating partnerships with customers.
Initiated new training procedures for internal staff and clients, improving functionality and alleviating redundancy.
Assisted with internal investigations into personnel theft or fraud by Viewing history documentation and Educating customers on Credit loan law abiding contracts.
Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Processed payments over phone and set up recurring drafts.
Received payment and posted to appropriate customer accounts.
Arranged for debt repayment and established repayment schedule based on customer finances.
Recorded and updated customer personal accounts with accurate contact information.
Met demands of busy collections group by performing high volume of daily calls.
Reviewed accounts to determine payment plan compliance.
Recorded information about customers' financial status and collections status efforts.
Located and monitored overdue accounts using billing system to begin collections process.
Negotiated credit extensions to assist customers in paying overdue accounts.
Located debtors by utilizing skip tracking and other strategies.
Completed skip traces on customers failing respond to collection efforts.
Overcame objections by applying advanced training and persuasion techniques.
Established solid record of maintaining consistent performance and quality levels.
Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Educated customers on special pricing opportunities and company offerings.
Documented customer correspondence in CRM to track requests, problems and solutions.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Upheld quality control policies and procedures to increase customer satisfaction.
Addressed inquiries, resolved customer issues and managed customer relations.
Reviewed account and service histories to identify trends and resolve issues.
Consulted with customers regarding needs and addressed concerns.
Late Stage Collections , 10/2012 to 09/2016 Iqor Holdings US – City, STATE,
Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Processed payments over phone and set up recurring drafts.
Received payment and posted to appropriate customer accounts.
Arranged for debt repayment and established repayment schedule based on customer finances.
Recorded and updated customer personal accounts with accurate contact information.
Met demands of busy collections group by performing high volume of daily calls.
Reviewed accounts to determine payment plan compliance.
Recorded information about customers' financial status and collections status efforts.
Negotiated credit extensions to assist customers in paying overdue accounts.
Overcame objections by applying advanced training and persuasion techniques.
Negotiated rates with customers and entered payments into accounting system.
Identified impact of proposed solutions for delinquent clients, discussed options and determined candidates for foreclosure.
Established solid record of maintaining consistent performance and quality levels.
Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
JR CUSTOMER SERVICE REPRENTITIVE , 05/2011 to 01/2015 Circle K – City, STATE,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
Trained and motivated team members to strengthen customer service strategies and boost satisfaction levels.
Delivered continuous training to associates to maximize performance and customer relations skills.
Upsold additional products and services enhancing value of previous customer purchases and driving revenue growth.
Helped customers by answering questions and locating merchandise.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Initiated friendly conversation with customers to determine level of assistance required.
Followed company policies, rules and procedures to promote company goals and maintain safety.
Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
Calculated pricing, applied discounts and collected payments to process transactions.
Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
Education and Training
High School Diploma: , Expected in 05/2011 to South Mountain High School - Phoenix, AZ GPA:
Languages
Spanish:
Native/ Bilingual
Negotiated:
English:
Native/ Bilingual
Negotiated:
Accomplishments
Multitasking - Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Developed and implemented company's first employee manual outlining all proper business procedures and office policies.
Overachieved in all past and present employment.
Strive to best abilities to excel in all job related tasks.
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