Administrative Assistant resume example with 17+ years of experience
Communicative Customer Service, dedicated to going above and beyond to create unforgettable guest experiences. Establish rapport with management and staff through quality of service and personal interaction. Offering 13 years of experience.
Talented food service professional bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling of special dietary requirements and general food safety standards.
Highly motivated server with 13 years of experience serving food to customers. Upbeat and friendly when greeting, serving and fulfilling requests of individuals. Speedy multi-tasker when serving many people at once.
Customer Service, Skill training, mentoring, very good typing skills, Have exceptional grammar and knowledge of it, work well and calmly under pressure,learn quickly, work hard on tasks to the best of my ability to improve sales and productivity, Very sociable and works well with others, |
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- Kept reception area clean and neat to give visitors positive first impression.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Corresponded with clients through email, telephone or postal mail.
- Received and routed business correspondence to correct departments and staff members.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected, sorted, distributed and sent mail and packages.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Trained incoming staff on restaurant's practices, culture and procedures to maxi654Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.Trained incoming staff on restaurant's practices, culture and procedures to maximize job
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and
- Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers.
- Increased sales by upselling to better menu options for the benefit of the Guest and Restaurant.
- Delivered orders in timely manner and corrected all issues to ensure guest satisfaction.
- Optimized information gathering and presentations with implementation of practical filing system.
- Located missing file materials, which enabled prosecuting s to meet project deadlines and avoid lost man-hours.
- Adhered to all related company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
- Oversaw all aspects of file room operations and streamlined workflows to promote quicker turnaround.
- Administered gathering and preparation of files within strict deadlines and in alignment with specific needs.
- Upheld confidentiality of all information to avoid potential data breaches and client lawsuits.
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department.
- Reviewed and resolved differences between accounting information and cash drawer.
- Counted cash in register drawer to balance register at beginning and end of shift.
- Resolved issues with POS systems, card readers and receipt printers to prevent customer delays.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers.
- Worked closely with [Job title] to solve problems and handle customer complaints.
- Food
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Resume Overview
School Attended
- Newburg High School
Job Titles Held:
- Administrative Assistant
- Server/Trainer/Customer Service
- Filing Clerk
- Cashier/Customer Service Representative/food prep
Degrees
- Diploma
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