Administrative Assistant Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Dedicated Administrative professional with proven skills in managing administrative teams and delegating tasks to accomplish operational goals. Knowledgeable about arranging authorizations, preparing work orders and processing vouchers. Methodical and highly organized with good prioritization and planning abilities.

  • Insurance Eligibility Verifications
  • Administrative Support
  • Data Entry
  • Appointment Setting
  • Filing and data archiving
  • Filing assistance
  • Office administration
  • Customer and client relations
  • Faxing paperwork
  • Organizing mail
  • Employee time-sheet processing
  • Writing reports
  • Spreadsheet management
  • Invoice preparation
  • Program files maintenance
  • Multi-line phone proficiency
  • Report development
  • Documentation and control
  • Correspondence handling
  • Restocking supplies
  • Database management
  • Attendance record management
  • Processing records destruction
  • Social media knowledge
  • Invoice processing
  • Signing out documents
  • Workers' compensation knowledge
  • Quality assurance
  • Excellent planner and coordinator
  • Letter preparation
  • Project planning
  • Transporting files
  • Credit and collections
  • Managing office operations
  • Employee training and development
  • Workflow planning
  • Background check conduction
  • Bookkeeping
  • OSHA compliance
  • Flexible
  • Marketing
  • Relationship building
  • Sorting packages
  • 50 WPM typing speed
  • Advanced clerical knowledge
  • Account reconciliation
  • Administrative support
  • Administrative Assistance
  • Cleaning abilities
  • Deadline driven
  • Conflict resolution
  • Sorting and labeling
  • Time management
  • Customer service-oriented
  • Information security
  • Professional phone etiquette
  • Conference planning
  • Research skills
  • Documents filing
  • Office management
Work History
Administrative Assistant, 09/2019 to 12/2019
CaterpillarBooneville, MS,
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Processed payments and documented account changes for financial accuracy and transparency.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Routed incoming calls and faxes and drafted detailed messages to expedite response.
  • Responded to requests for information from various individuals by providing Account information and or Corn and Bean and LP prices for the day.
  • Developed and maintained spreadsheets in QuickBooks to track customer invoices.
  • Organized, stored and retrieved files to enhance daily operations and support customer needs.
  • Ensured business records were accurate by consistently updating customer information.
  • Offered departmental administrative support.
  • Monitored Truck Driver's work calendar and scheduled appointments, meetings and travel.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Processed invoices and expenses using QuickBooks.
Administrative Coordinator, 04/2011 to 09/2019
Providence Health & ServicesCentral Point, OR,
  • Collaborated with Facility Manager , Operations Manager and Facility personal to achieve daily work orders for customers.
  • Coordinated meetings by reserving conference rooms and sending meeting invitations to participants.
  • Coordinated travel itineraries, including flights, ground transportation and hotel accommodations.
  • Monitored and directed incoming mail and prepared outgoing mail.
  • Prepared detailed documents and reports in adherence administrative processes.
  • Worked closely with others to ensure timely invoicing and accounts receivables.
  • Collaborated in timely processing of billing and accounts receivables.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Microsoft Office
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Completed bi-weekly payroll for 15 employees.
  • Trained staff on safety procedures of our company.
  • Kept physical files and digitized records organized for updating and retrieval by authorized team members.
  • Arranged corporate and office conferences for company employees and guests.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Supervised and guided new employees on Safety and Job requirements and responded quickly to questions, which improved understanding of job responsibilities.
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Fleet wave software.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Prepared daily End of day reports to assist business leaders with key decision making and strategic operational planning.
Deputy Clerk, 03/1999 to 01/2011
State Of North CarolinaSalisbury, NC,
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
  • Documented all exhibits admitted during hearings.
  • Announced charges and indictments to defendants in court and recorded defendants' pleas.
  • Prepared and issued court orders for probation orders, sentencing information and other actions.
  • Marked and preserved exhibits introduced into evidence in court proceedings.
  • Responded to inquiries from general public regarding court appearance, trial dates, judicial procedures and fines.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
  • Received incoming calls and messages and addressed or triage phone requests.
High School Diploma: , Expected in 05/1990
Somonauk High School - Somonauk, Illinois,
  • Member, Girl Scouts of Eastern Iowa Northern Illinois 2018 to Current
Certified in CPR/AED/Infant first aide

America Red Cross CPR/AED/ Infant first aide since 2012

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Resume Strength

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  • Strong Summary
  • Target Job
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Resume Overview

School Attended
  • Somonauk High School
Job Titles Held:
  • Administrative Assistant
  • Administrative Coordinator
  • Deputy Clerk
  • High School Diploma

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