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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Efficient Administrative Assistant with over 7 years of experience assisting in daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives. Successful at coordinating, directing and executing all facets of event management, office operations and advanced data entry.

Skills
  • 10-key proficiency
  • Accounting skills
  • Detailed meeting minutes
  • Recordkeeping and bookkeeping
  • Inventory systems
  • Cash deposit preparation
  • Data entry documentation
  • Account balancing reconciliation
  • Mail management
  • Records management systems
  • Types 45 WPM
  • PC proficient
  • Technologically savvy
  • Excel spreadsheets
  • Dedicated team player
  • Self-starter
  • Scheduling and calendar management
  • Administrative operations
  • Organization and efficiency
Education and Training
Virginia State University Petersburg, VA, Expected in Bachelor of Science : Psychology - GPA :
Petersburg High School Petersburg, VA, Expected in 06/2006 High School Diploma : - GPA :
  • 3.4 GPA
  • Key Club, Computer Club, Science Club, SGA (Student Government Association), International Club, GEAR-UP Virginia Member
  • Booster's Club Scholarship and GEAR-UP Virginia Scholarship Recipient
  • Who's Who Honor's Society Member
  • Ranked in Top 10% of class
  • Advanced Diploma Recipient
Experience
Corizon Health, Inc. - Administrative Assistant
Westover, MD, 06/2018 - Current
  • Preform a variety of record-keeping, reporting, and informational duties of classified documents.
  • Operate a multi-line telephone - answering routine inquiries daily.
  • Maintain/establish employee calendar to schedule/prepare documentation for meetings and interviews.
  • Establish/maintain manual and electronic filing systems of correspondence from operating schools in the state and distance education centers out of state.
  • Greet/receive visitors and escort them to appropriate destination(s).
  • Assist in preparation of travel orders and financial records via Cardinal data system.
  • Open, date stamp, and distribute routine mail daily.
  • Maintain a database of all incoming/outgoing mail, record meeting minutes, and coordinate all division office operations.
  • Organize and maintain filing and document management systems by coordinating, archiving and purging files.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Handled management of communication to/for executives by taking and making telephone calls, reviewing/prioritizing mail and composing/typing correspondences.
  • Updated details in company database by keying in contacts, notes, payments, and other relevant information.
  • Coordinate project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Direct customer communication to appropriate department personnel.
  • Prepare packages for shipment by generating packing slips and setting up courier deliveries.
  • Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
  • Conducted research using various media sources to obtain relevant data for staff and consumers.
Henrico County General District Court - Deputy Clerk/Back-Up Bookkeeper
City, STATE, 04/2014 - 07/2018
  • Promptly responded to phone and face-to-face inquiries from attorneys, judicial and law enforcement officers, and the general public daily.
  • Prepared, reviewed, and processed legal documents, correspondence, motions, and orders.
  • Collected payments for fines, costs, bonds, and any other court related fees.
  • Provided accurate court processes and procedures when court documents were entered, processed, and organized.
  • Maintained/Balanced a general ledger daily of all cash deposits and operating funds.
  • Completed paperwork for the department of taxation and worked closely with collection agencies to process files.
  • Processed payments using Oracle for court appointed attorney payments/bills and FMS (Financial Management System) created by the Supreme Court for in-court/mailed in traffic/criminal case payments.
  • Fulfilled public information requests related to ordinances and resolutions.
  • Managed public relations problems with discretion and courtesy to maintain positive public image.
  • Responded to inquiries about applicable laws and regulations from elected officials and agencies.
  • Documented and routed business correspondence to manage office paperwork.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Observed deadlines, enabling timely completion of tasks.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
  • Organized computer-based information to minimize errors.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Trained office professionals on administrative procedures to keep file handling consistent and accurate.
Virginia ABC - Acting Manager/Lead Sales Associate
City, STATE, 07/2012 - 07/2018
  • Provided supervision and training for coworkers.
  • Maintained onsite inspections of sales floor appearance and merchandising standards.
  • Ordered and replenish inventory as necessary to fit store needs using eVA Procurement System.
  • Verified age requirements for legal sale of wines, spirits, and liquor.
  • Completed accurate paperwork and transactions according to company policies and procedures.
  • Assisted in independent audits with other managers and regional manager.
  • Created an outstanding buying experience for customers.
  • Processed payments and returned accurately receipts, cash, coin and cards to customers.
  • Checked store shelves and restocked products from inventory in back room.
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
  • Greeted patrons warmly at store entrance and offered assistance with finding needed items.
  • Scanned and bagged items and operated cash register to check out store patrons.
  • Created eye-catching merchandise displays to entice customers into store.
  • Monitored performance of sales team and implemented improved methods to close gaps.
  • Trained and developed new team members to improve product knowledge and selling abilities.
  • Researched items at other locations to find products requested by shoppers.
  • Reported sales metrics and statistics to management and stakeholders.
  • Assisted with training, development and mentoring of sales employees.
  • Managed cash register operations using POS system and processed sales and returns.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Facilitated store opening and closing procedures by securing valuables, arming and disarming alarm system and securing the parameter.
  • Recognized problems, analyzed causes and developed solutions to improve productivity and sales metrics.
  • Conducted safety walks of store floor and reported hazards to appropriate personnel for immediate remediation.
  • Maintained high level of security and safety awareness within store to protect personnel, customers and merchandise.
Piccadilly Cafeteria - Cashier/Waitress
City, STATE, 05/2006 - 02/2013
  • Greeted and escorted customers to their tables.
  • Consulted with customers by making menu recommendations, answering inquiries, and mentioning additional products when appropriate.
  • Coordinated and assisted with in-house catering events with the Piccadilly team.
  • Aided on the serving line, the prep station, the bakery, and the cook's station.
  • Took customer orders and delivered food and beverages.
  • Prepared tables by cleaning and setting up linens, silverware and glasses.
  • Delivered checks and collected bill payments.
  • Counted daily operating funds and completed daily deposits.
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and to remove debris and maintain cleanliness.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.

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Resume Overview

School Attended

  • Virginia State University
  • Petersburg High School

Job Titles Held:

  • Administrative Assistant
  • Deputy Clerk/Back-Up Bookkeeper
  • Acting Manager/Lead Sales Associate
  • Cashier/Waitress

Degrees

  • Bachelor of Science
  • High School Diploma

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