administrative assistant resume example with 16+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Dedicated and efficient Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for medical clinicians and professionals. I have 15+ years experience in the medical field, including 9 years of experience assisting in daily office needs and managing general administrative activities. Exceptional, personal and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

  • Medical software applications
  • Patient relations
  • Appointment setting
  • Telephone etiquette
  • Medical records management
  • Scheduling and calendar management
  • Knowledge of HIPAA regulations
  • Knowledge of medical terminology
  • Clinical experience
  • Customer service background
  • Front desk operations
  • Records maintenance
  • Proficient in EMR’s (Vision/ HMX)
09/2013 to Current Administrative Assistant Midwest Health | Garden City, KS,
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Handled all office supply ordering including ink cartridges, toner and paper
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Straightened up waiting room to maintain neat and organized space.
  • Set up appointments for physician visits and procedures using calendar software.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
05/2011 to 07/2014 Medication Technician Supervisor/Certified Nursing Assistant Carillion Assisted Living | City, STATE,
  • Prepared various medications per shift to distribute to patient orally, topically or through inhalation.
  • Led and motivated over 20 employees through supervision, training and coaching on duties and daily operational activities.
  • Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
  • Specialized in helping patients with Alzheimer’s/Cognitive deficits
  • Obtained, recorded and reported patient vital signs as needed for medication administration.
  • Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions.
  • Attended to patients in 85 - bed unit, continuously checking on needs and maintaining high standards of patient care.
  • Performed nebulizer and wound care treatments on 15 + patients daily.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Assisted in changing from written MAR’s to EMR for medical recordkeeping, keeping detailed records before, during and after switch.
04/2004 to 03/2010 Certified Medical Assistant/Certified Nursing Assistant The Cedars, Inc. | City, STATE,
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Obtained, recorded and reported patient vital signs as needed for medication administration.
  • Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
Education and Training
Expected in | CNA/CMA License Hutchinson Community College, Hutchinson, KS GPA:
Expected in Currently in Pre-requisite Courses Towards My Degree | Nursing Montgomery County Community College, Blue Bell, PA GPA:
  • Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
  • Assisted in transferring over 400 hard chart data into Electronic Medical Records- Vision Project bringing about data entry improvement, updating All EMR’s.
  • Multitasking - Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Assisted in managing and organizing Covid Vaccination Clinic for over 400 residents with Holy Redeemer- Athena Health Systems for Rydal Park.
  • Exemplary Customer Service - Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

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Resume Overview

School Attended

  • Hutchinson Community College
  • Montgomery County Community College

Job Titles Held:

  • Administrative Assistant
  • Medication Technician Supervisor/Certified Nursing Assistant
  • Certified Medical Assistant/Certified Nursing Assistant


  • Some College (No Degree)
  • Currently in Pre-requisite Courses Towards My Degree

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