Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Systematic Administrative Assistant with over 10 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Skills
  • Microsoft Office Suite
  • Managerial experience
  • Customer service and administrative support
  • Accounting support
  • Business cards
  • Business Planning
  • Call center experience
  • Customer service experience
  • Payroll
  • QuickBooks Pro
  • QuickBooks
  • Office management
  • Conference planning
  • Legal administrative support
  • Employee time sheet processing
  • Record-keeping
  • Multi-line Telephone Systems
  • Customer relations
  • Multi-line phone proficiency
  • Mail handling
  • Strategic Planning
  • Letter preparation
  • Supervising staff
  • Records management
  • Writing reports
  • Meeting arrangements
  • Social media knowledge
Work History
Administrative Assistant, 08/2015 - Current
Corteva, Inc. Toledo, OH,
  • Promoted to the Accounting role in July 2020.
  • Document store’s New Business Audited, store percentages, and the amount our store earns each day.
  • Review, compare, and document our daily and monthly sales and prepare them under the appropriate coding for the Accountant.
  • Review and compare our current sales versus last year's and the prior year’s sales.
  • Keep record of store’s percentages, our sales now versus last year and the prior year’s sales, as well as document store’s percentages.
  • Handle specific fees such as administrative or advertising fees (if an Optometrist worked at one location, their base store will pay them and then I will document which locations they worked and who has to pay their base store back/OD Billings), paid from store accounts that will be reimbursed from our other location.
  • Prepare percentages used from two major lab supply vendors as well as document the percentages they spent for the month in order for our Senior Directors to audit properly if necessary.
  • Prepare very detailed breakdown of our cost of goods on frames, lab purchases, contact lens purchases, and much more.
  • Detail percentage comparisons in bulk and by store for monthly, quarterly, and year-to-date as well as detail each store’s frames, lab, and contact lens purchases.
  • Handle and perform all of the Optometrist’s payroll, look over all staff payroll to make sure appropriate deductions are taken out, and post payroll for everyone.
  • Began as the Administrative Assistant in August 2015.
  • Collect responses for multiple tasks that needed to be completed within a 3-month time-span for Business Planning meetings.
  • Also prepare notes and action items for such meetings.
  • Post campaigns to websites and prepared stores for contests in order to receive incentives when the Senior Director of Sales and Service Training was out.
  • Collect Accounts Receivables details, from the month prior, for all pending balances from each of the 12 stores.
  • Work with BillFixers to reduce personal and business electric and telephone bills.
  • Retrieve all details of conversations and resolutions for Corporate Customer Complaints as well as any negative Social Media reviews for the owner.
  • Collect BPP Redemption warranty information from month prior and input data into a Microsoft Excel spreadsheet.
  • Prepare Business Planning Meeting packets and collect DARS correspondence for delinquent insurance payments from each store.
  • Gather all sales over $1,000.00, order and send stores TSO tumblers, business cards, gift bags, and much more, so they can gift them to their patients.
  • Perform background checks, edit staff bios for their websites, and update exams and RPE History (monthly, quarterly, yearly) on a Microsoft Excel spreadsheet.
  • Obtain a vast variety of data for TSO and create many Microsoft Excel spreadsheets in order to keep track of such data in regards to all stores’ sales, monthly cost of goods bonuses, credit card usage, and production reports, to name a few.
Office Manager/Human Resources Assistant, 01/2012 - 01/2013
Bay Area Roofers City, STATE,
  • Answered all telephone calls and transferred them to the estimators and began updating all information provided by estimators such as repair calls and requests, in QuickBooks.
  • Created and updated schedules for all jobs (excluding repairs) which included re-roofs, building patios or decks, exterior and interior painting, concrete work, and installing sprinkler systems, to name a few.
  • Handled all payments, entered payment information into the database, and was responsible for noting all payments on paper as well as entering payment information into QuickBooks.
  • Was responsible for delivering and depositing all payments and cash into the company’s bank account.
  • Was in charge of paying company bills, cutting checks and paying contractors, making sure all contracts were signed and up-to-date, and organized all statements.
Receptionist/Intake Specialist, 01/2011 - 01/2012
Clark, Burnett, Love & Lee Law Firm City, STATE,
  • Began working in the call center and worked heavily on pharmaceutical cases.
  • Gathered information on multiple cases from around the world, to verify if they qualified for legal help from the law firm.
  • Also assisted with other cases such as knee implant issues.
  • Promoted to Receptionist and some responsibilities included returning telephone calls in order to speak with clients by confirming they received the proper information on their cases and to provide any updates or answers to their questions, if necessary.
  • Attended multiple meetings as well as booked attorney’s appointments along with the conference rooms and input that data into the database so each attorney would have their schedule for each week.
  • Handled the majority of the administrative and receptionist tasks for most attorneys throughout the law firm.
Education
High School Diploma: , Expected in 06/2008
-
Alvin High School - Alvin, TX,
GPA:
Certifications
  • Certified in QuickBooks Pro 2015 Essential Training
  • Certified in Phishing Awareness

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School Attended

  • Alvin High School

Job Titles Held:

  • Administrative Assistant
  • Office Manager/Human Resources Assistant
  • Receptionist/Intake Specialist

Degrees

  • High School Diploma

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