Administrative Assistant resume example with 17+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Remarkable Guest Service Representative providing superior level of customer service to guests and prospective guests. Proven ability to run front desk, keep customers satisfied and resolve any conflicts that may arise. Technically-savvy, friendly, punctual, and always prepared for any challenge.
Skills
Hospitality services
Resolving discrepancies
MS Office proficient
Accounting, Processes
Administrative, Quick Books
Approach, Reception
Attention to detail, Retail
Interpersonal skills, Selling
Credit, Sales
Client, Scheduling
Clients, Fluent in Spanish
Customer satisfaction, Spanish-speaking
Databases, Spreadsheets
Database, Answering phones
Delivery, Phone
Detail-oriented
Documentation
Email
English
Special events
Fashion
Filing
Inventory
Letters
Listening
Notes
Managing
Meetings
MS Office
Office
Microsoft Windows
Neat
Networking
Office management
Organizational
Payroll
Personnel
Policies
Pricing
Problem-solving
Work History
Administrative Assistant, 12/2016 to 10/2019 Encompass Health – Sugar Land, TX,
Assisted with administrative tasks, including filing, answering phones and scheduling client's follow up for all Exterminator Technicians.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
Accepted and completed cash, checks and credit cards payments.
Answered customers' questions regarding products, prices and availability.
Networked to build client base, and promote products to new and existing clients.
Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and increase customer satisfaction.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Communicated with vendors to place and receive orders, request maintenance services, and deliver instructions on behalf of office management.
Monitored daily schedules and monthly calendar obligations for about 12 Technicians.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Monitored multiple databases to keep track of all company inventory.
Tracked expenses, sales, and documented records using Quick Books.
Performed Resort opening duties, including counting cash drawers, and checking all equipment for proper functioning.
Delivered exceptional service to every guest through active engagement, effective listening, and well-developed interpersonal skills.
Made reservations for customers, over the phone, via email, and in person applying up-selling techniques and accurately entered personal information into computer system.
Relayed information on availability, pricing and discounts to guests.
Answered guests questions and addressed problems and complaints by phone, via email and in person.
Maintained 100% accuracy rate when preparing weekly check ins and check out reports for management based on data from various sources.
Took cash, checks and or credit cards payments over the phone, email and in person.
Translated services for many guests to serve Spanish-speaking customer needs.
Replenished shelves to maintain adequate welcome packages ready for every guest.
Recruited, hired, developed and retained retail talent for the Resort.
Trained new employees each quarter in procedures and policies in order to maximize team performance.
Set up and maintained physical and electronic filing systems.
Pleasantly welcomed visitors, answered phone calls, organized files, developed spreadsheets, faxed reports and scanned documents, maintaining Front Desk and reception area in neat and organized fashion.
Met incoming employees and or guests with professional approach and provided friendly, knowledgeable assistance.
Managed and adjusted personnel scheduling for 300+ staff, monitoring resource allocation to provide optimal coverage and service.
Prevented scheduling errors by demonstrating strong attention to detail while developing administrative and managing logistical reports in updated Microsoft Windows Software.
Worked professionally to effectively handle all employees, visitors and guest's requirements.
Built guests confidence by actively listening to concerns and giving appropriate feedback.
Resolved guest issues quickly and escalated critical problems immediately to the Manager.
Developed special projects and successfully carried out effective problem-solving.
Drafted professional and confidential business documents, such as invoices, Check ins and Check outs reports in a daily basis.
Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
Assisted in payroll, performed recordkeeping and tracked cards for all departmental office employees.
Kept detailed inventory records and made supply orders, cutting costs by monitoring use and effectively sourcing products.
Planned and executed corporate meetings, lunches and special events for groups of 300+ employees.
Education
Associate of Arts: General Education, Expected in 05/2013 Valencia College - Orlando, FL GPA:
Graduated with 4.0 GPA
President's list for 4 consecutive years.
Bachelor of Science: Legal Studies, Expected in University of Central Florida - Orlando, FL GPA:
Bachelor of Science: Criminology, Expected in 12/2023 University of South Florida - Tampa, FL GPA:
Institute Kiss English - - Cali, Colombia | Computer And System Technology
Advanced Computer Systems: , Expected in 06/2000 - , GPA:
Certificate in Accounting
Accounting And Computer Science: , Expected in 01/1999 Universidad Libre - Cali, Colombia, GPA:
Certifications
Microsoft Office Specialist (MOS)
Advanced Certificate in Business Accounting
Valencia College - Associate of Arts
.
Additional Information
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Database Maintenance - Assisted in the managing of the company database and verified, edited and modified members' information.
Computed Data Reports - Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
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Resume Overview
School Attended
Valencia College
University of Central Florida
University of South Florida
Universidad Libre
Job Titles Held:
Administrative Assistant
Reservation Specialist
ASSISTANT MANAGER
Degrees
Associate of Arts
Bachelor of Science
Bachelor of Science
Institute Kiss English - - Cali, Colombia | Computer And System Technology
Advanced Computer Systems
Certificate in Accounting
Accounting And Computer Science