Administrative Assistant resume example with 17+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Remarkable Guest Service Representative providing superior level of customer service to guests and prospective guests. Proven ability to run front desk, keep customers satisfied and resolve any conflicts that may arise. Technically-savvy, friendly, punctual, and always prepared for any challenge.
  • Hospitality services
  • Resolving discrepancies
  • MS Office proficient
  • Accounting, Processes
  • Administrative, Quick Books
  • Approach, Reception
  • Attention to detail, Retail
  • Interpersonal skills, Selling
  • Credit, Sales
  • Client, Scheduling
  • Clients, Fluent in Spanish
  • Customer satisfaction, Spanish-speaking
  • Databases, Spreadsheets
  • Database, Answering phones
  • Delivery, Phone
  • Detail-oriented
  • Documentation
  • Email
  • English
  • Special events
  • Fashion
  • Filing
  • Inventory
  • Letters
  • Listening
  • Notes
  • Managing
  • Meetings
  • MS Office
  • Office
  • Microsoft Windows
  • Neat
  • Networking
  • Office management
  • Organizational
  • Payroll
  • Personnel
  • Policies
  • Pricing
  • Problem-solving
Work History
Administrative Assistant, 12/2016 to 10/2019
Encompass HealthSugar Land, TX,
  • Assisted with administrative tasks, including filing, answering phones and scheduling client's follow up for all Exterminator Technicians.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
  • Accepted and completed cash, checks and credit cards payments.
  • Answered customers' questions regarding products, prices and availability.
  • Networked to build client base, and promote products to new and existing clients.
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and increase customer satisfaction.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Communicated with vendors to place and receive orders, request maintenance services, and deliver instructions on behalf of office management.
  • Monitored daily schedules and monthly calendar obligations for about 12 Technicians.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Monitored multiple databases to keep track of all company inventory.
  • Tracked expenses, sales, and documented records using Quick Books.
Reservation Specialist, 12/2013 to 12/2016
Yolanda Yvette Getaways & ExcursionsFlorida, NY,
  • Performed Resort opening duties, including counting cash drawers, and checking all equipment for proper functioning.
  • Delivered exceptional service to every guest through active engagement, effective listening, and well-developed interpersonal skills.
  • Made reservations for customers, over the phone, via email, and in person applying up-selling techniques and accurately entered personal information into computer system.
  • Relayed information on availability, pricing and discounts to guests.
  • Answered guests questions and addressed problems and complaints by phone, via email and in person.
  • Maintained 100% accuracy rate when preparing weekly check ins and check out reports for management based on data from various sources.
  • Took cash, checks and or credit cards payments over the phone, email and in person.
  • Translated services for many guests to serve Spanish-speaking customer needs.
  • Replenished shelves to maintain adequate welcome packages ready for every guest.
  • Recruited, hired, developed and retained retail talent for the Resort.
  • Trained new employees each quarter in procedures and policies in order to maximize team performance.
  • Set up and maintained physical and electronic filing systems.
ASSISTANT MANAGER, 06/1999 to 12/2010
Camden Property TrustEnglewood, CO,
  • Pleasantly welcomed visitors, answered phone calls, organized files, developed spreadsheets, faxed reports and scanned documents, maintaining Front Desk and reception area in neat and organized fashion.
  • Met incoming employees and or guests with professional approach and provided friendly, knowledgeable assistance.
  • Managed and adjusted personnel scheduling for 300+ staff, monitoring resource allocation to provide optimal coverage and service.
  • Prevented scheduling errors by demonstrating strong attention to detail while developing administrative and managing logistical reports in updated Microsoft Windows Software.
  • Worked professionally to effectively handle all employees, visitors and guest's requirements.
  • Built guests confidence by actively listening to concerns and giving appropriate feedback.
  • Resolved guest issues quickly and escalated critical problems immediately to the Manager.
  • Developed special projects and successfully carried out effective problem-solving.
  • Drafted professional and confidential business documents, such as invoices, Check ins and Check outs reports in a daily basis.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
  • Assisted in payroll, performed recordkeeping and tracked cards for all departmental office employees.
  • Kept detailed inventory records and made supply orders, cutting costs by monitoring use and effectively sourcing products.
  • Planned and executed corporate meetings, lunches and special events for groups of 300+ employees.
Associate of Arts: General Education, Expected in 05/2013
Valencia College - Orlando, FL
  • Graduated with 4.0 GPA
  • President's list for 4 consecutive years.
Bachelor of Science: Legal Studies, Expected in
University of Central Florida - Orlando, FL
Bachelor of Science: Criminology, Expected in 12/2023
University of South Florida - Tampa, FL
Institute Kiss English - - Cali, Colombia | Computer And System Technology Advanced Computer Systems: , Expected in 06/2000
- ,
Certificate in Accounting Accounting And Computer Science: , Expected in 01/1999
Universidad Libre - Cali, Colombia,
  • Microsoft Office Specialist (MOS)
  • Advanced Certificate in Business Accounting
  • Valencia College - Associate of Arts .
  • Additional Information
    • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Database Maintenance - Assisted in the managing of the company database and verified, edited and modified members' information. Computed Data Reports - Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

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    Resume Overview

    School Attended

    • Valencia College
    • University of Central Florida
    • University of South Florida
    • Universidad Libre

    Job Titles Held:

    • Administrative Assistant
    • Reservation Specialist


    • Associate of Arts
    • Bachelor of Science
    • Bachelor of Science
    • Institute Kiss English - - Cali, Colombia | Computer And System Technology Advanced Computer Systems
    • Certificate in Accounting Accounting And Computer Science

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