Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
~ Organized and dedication with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks.
~ Self-motivated work ethic with ability to perform effectively in independent or team environments.
~ Accomplished and creative Executive Manager possessing multifaceted experience and proven ability to re-energize and restructure organizations, develop strategic initiatives and capture emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients.
~ Highly skilled in identifying potentialbooking opportunities compatible with clients' strengths and industry niche. Offering proven history of building rapport and positive working relationships with clients.
Skills
Spreadsheet management
Meeting minutes
Advanced MS Office Suite Knowledge
Records management
Bookkeeping
Relationship building
Project planning
Attendance record management
Writing reports
Recordkeeping
Database Management
Transcription and dictation
Meeting arrangements
Statistical data gathering
Business correspondence
Filing and data archiving
Payroll and budgeting
Program Management
Process improvements
Staff Management
Financial administration
Data collection and analysis
Scheduling
Transportation information
Telephone reservations
Payment processing
MS Office
Business operations
Communications
Problem resolution
Operational improvement
Product upselling
Credit card processing
Cash register operations
Stocking and Replenishing
Identification Checks
Bagging and Packaging
Cleaning and sanitizing
Customer Relations
Safe verifications
Payment accepting
Computer proficiency
Order taking
Time management skills
Written and verbal communication
Basic math skills
Process optimization
Program Files Maintenance
Accounting Skills
Database administration
Strategic Planning
Time management
Expense reporting
35 WPM typing speed
Documentation and reporting
Contract agreement preparation
Letter preparation
Policy and procedure modification
Invoice Processing
Sorting and labeling
Administrative support
Project Management
Office management
Contract Management
Employee training
Staffing requirements
Financial Management
Operations support
Travel bookings
Hotel accomodations
Friendly service mentality
Customer service
Budgets
Project organization
Relationship development
Organization
Process improvement
Refunds and exchanges
Payment collection
Customer assistance
POS Systems
Drawer Management
Product and Service Sales
Price changes
Inventory management
Multi-tasking ability
Computer proficiency
Money handling
Cash balancing
Coaching and mentoring
Good telephone etiquette
Receipt and refund issuance
Work History
08/2015 to Current
Administrative AssistantEncompass Health – Enterprise, AL,
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
Maintained staff directory and company policy handbook for human resources department.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Monitored my Client's work calendar and scheduled appointments, meetings and travel.
Executed record filing system to improve document organization and management.
Generated reports and typed letters in Microsoft office and prepared presentations for maximum impact and results.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Handled client correspondence and tracked records to foster office efficiency.
Managed accounts payable and receivable for Payroll office grossing $10,000,000 per year.
Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
Processed invoices and expenses to facilitate on-time payment.
Performed research to collect and record data.
Scheduled office meetings and client appointments.
Maintained detailed digital and hard-copy records of room statuses.
Negotiated essential contract terms on behalf of clients.
Managed book of 150 clients, resulting in$90,000.00 commission per 6 months.
Met with industry connections to discuss multiple opportunities and advocated for clients well-suited for specific work.
Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Provided follow through on all calls with confirmations and dissemination of requested information.
Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Maintained excellent attendance record, consistently arriving to work on time.
Resolved problems, improved operations and provided exceptional client support.
10/2008 to 01/2013
ManagementGrove Bay Hospitality Group – Warwick, RI,
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Boosted team productivity and efficiency by leveraging top-notch communication and problem-solving abilities.
Monitored employee performance and enacted improvement plans, coordinated disciplinary actions or provided rewards.
Reviewed financial accounts for accuracy and resolved discrepancies.
Resolved escalated concerns using professionalism and understanding of all facets of issue.
Created internal control of day-to-day transactions and punctually opened and closed business.
Responded to customer concerns swiftly to maintain satisfaction.
Collaborated in professional team to solve any/all issues, leading to dissatisfied customer's.
Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
Forecasted business needs and scheduled employees to meet expected demands.
Aligned team actions with company policies and industry standards.
Assisted established management staff with operational oversight, business development and process improvement strategies.
Regulated service delivery to keep operations efficient and in line with budget requirements.
05/2006 to 01/2008
CashierArbys – City, STATE,
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Reviewed and resolved differences between accounting information and cash drawer.
Assisted customers by answering questions and fulfilling requests.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Worked closely with management to solve problems and handle customer concerns.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
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