Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

~ Organized and dedication with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks.

~ Self-motivated work ethic with ability to perform effectively in independent or team environments.

~ Accomplished and creative Executive Manager possessing multifaceted experience and proven ability to re-energize and restructure organizations, develop strategic initiatives and capture emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients.

~ Highly skilled in identifying potential booking opportunities compatible with clients' strengths and industry niche. Offering proven history of building rapport and positive working relationships with clients.

  • Spreadsheet management
  • Meeting minutes
  • Advanced MS Office Suite Knowledge
  • Records management
  • Bookkeeping
  • Relationship building
  • Project planning
  • Attendance record management
  • Writing reports
  • Recordkeeping
  • Database Management
  • Transcription and dictation
  • Meeting arrangements
  • Statistical data gathering
  • Business correspondence
  • Filing and data archiving
  • Payroll and budgeting
  • Program Management
  • Process improvements
  • Staff Management
  • Financial administration
  • Data collection and analysis
  • Scheduling
  • Transportation information
  • Telephone reservations
  • Payment processing
  • MS Office
  • Business operations
  • Communications
  • Problem resolution
  • Operational improvement
  • Product upselling
  • Credit card processing
  • Cash register operations
  • Stocking and Replenishing
  • Identification Checks
  • Bagging and Packaging
  • Cleaning and sanitizing
  • Customer Relations
  • Safe verifications
  • Payment accepting
  • Computer proficiency
  • Order taking
  • Time management skills
  • Written and verbal communication
  • Basic math skills
  • Process optimization
  • Program Files Maintenance
  • Accounting Skills
  • Database administration
  • Strategic Planning
  • Time management
  • Expense reporting
  • 35 WPM typing speed
  • Documentation and reporting
  • Contract agreement preparation
  • Letter preparation
  • Policy and procedure modification
  • Invoice Processing
  • Sorting and labeling
  • Administrative support
  • Project Management
  • Office management
  • Contract Management
  • Employee training
  • Staffing requirements
  • Financial Management
  • Operations support
  • Travel bookings
  • Hotel accomodations
  • Friendly service mentality
  • Customer service
  • Budgets
  • Project organization
  • Relationship development
  • Organization
  • Process improvement
  • Refunds and exchanges
  • Payment collection
  • Customer assistance
  • POS Systems
  • Drawer Management
  • Product and Service Sales
  • Price changes
  • Inventory management
  • Multi-tasking ability
  • Computer proficiency
  • Money handling
  • Cash balancing
  • Coaching and mentoring
  • Good telephone etiquette
  • Receipt and refund issuance
Work History
08/2015 to Current
Administrative Assistant Encompass Health Enterprise, AL,
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
  • Maintained staff directory and company policy handbook for human resources department.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Monitored my Client's work calendar and scheduled appointments, meetings and travel.
  • Executed record filing system to improve document organization and management.
  • Generated reports and typed letters in Microsoft office and prepared presentations for maximum impact and results.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Managed accounts payable and receivable for Payroll office grossing $10,000,000 per year.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
  • Processed invoices and expenses to facilitate on-time payment.
  • Performed research to collect and record data.
  • Scheduled office meetings and client appointments.
06/2013 to 12/2016
Booking Agent Richeson Management Corporation Burnet, TX,
  • Maintained detailed digital and hard-copy records of room statuses.
  • Negotiated essential contract terms on behalf of clients.
  • Managed book of 150 clients, resulting in$90,000.00 commission per 6 months.
  • Met with industry connections to discuss multiple opportunities and advocated for clients well-suited for specific work.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved problems, improved operations and provided exceptional client support.
10/2008 to 01/2013
Management Grove Bay Hospitality Group Warwick, RI,
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Boosted team productivity and efficiency by leveraging top-notch communication and problem-solving abilities.
  • Monitored employee performance and enacted improvement plans, coordinated disciplinary actions or provided rewards.
  • Reviewed financial accounts for accuracy and resolved discrepancies.
  • Resolved escalated concerns using professionalism and understanding of all facets of issue.
  • Created internal control of day-to-day transactions and punctually opened and closed business.
  • Responded to customer concerns swiftly to maintain satisfaction.
  • Collaborated in professional team to solve any/all issues, leading to dissatisfied customer's.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
  • Forecasted business needs and scheduled employees to meet expected demands.
  • Aligned team actions with company policies and industry standards.
  • Assisted established management staff with operational oversight, business development and process improvement strategies.
  • Regulated service delivery to keep operations efficient and in line with budget requirements.
05/2006 to 01/2008
Cashier Arbys City, STATE,
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Assisted customers by answering questions and fulfilling requests.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with management to solve problems and handle customer concerns.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Expected in 04/2008
Tennessee Technology - Oneid TN 37841,

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Resume Overview

School Attended

  • Tennessee Technology

Job Titles Held:

  • Administrative Assistant
  • Booking Agent
  • Management
  • Cashier


  • GED

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