Versatile Administrative Assistant accomplished in mentoring junior team members, coordinating programs and leading independent projects. Reviews and improves office processes to reduce errors, waste and inefficiencies. Advanced skills in microsoft, management and communication .
Skills
Sensitive material handling
Excel spreadsheets
Technologically savvy
Memo preparation
PC proficient
Microsoft
Mail management
Recordkeeping and bookkeeping
Data entry documentation
Document retrieval
Back office operations
Phone call answering
Multi-line phone systems
Merchandising
Invoicing and billing
Strong interpersonal skills
Training and coaching
Database entry
Dedicated team player
Substitute teacher coordination
Self-starter
Paul Mitchell Certified Learning Leader
Licensed cosmetologist
Critical thinking
Analytical
Basic math
People skills
Supervision
Time management
Computer skills
Active listening
Cleanliness and sanitation
Day-to-day operations
Guest relations
Customer friendly
Male and female clients
Fast learning
Telephone sales
Driven
Experience
Administrative Assistant, 08/2020 - Current Encompass Health – Anniston, AL,
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Maintained inventory in supply closet to prevent shortages.
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Directed customer communication to appropriate department personnel.
Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
Cultivated and strengthened customer relationships to drive revenue growth.
Contacted new and existing customers to discuss product and service solutions.
Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
Leveraged interpersonal skills to conduct successful business-to-business telephone sales.
Devised strategies to grow customer base and improve monthly sales.
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Sorted incoming mail and directed to correct personnel each day.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Managed more than 100 incoming calls per day.
Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
Directed and oversaw office personnel activities.
Answered phone calls, provided information to callers and connected callers to appropriate people.
Managed customer complaints and rectified issues to complete satisfaction.
Pulled and organized requested documentation.
Managed office paperwork, including scanning documents and routing business correspondence.
Signed for packages, recorded all deliveries and distributed to personnel.
Sorted and distributed business correspondence to correct department or staff member.
Managed office duties and basic administrative tasks, including organizing and cleaning work space, ordering materials and answering phone calls.
Trained employees on JDE and answered employee technological questions.
Stylist, 03/2017 - 03/2020 Qurate Retail Group – West Chester, OH,
Sanitized workstations and salon equipment to reduce risk of infection.
Clipped and sheared hair into diverse cuts and fades for 30+ customers daily.
Pre-booked future appointments to increase repeat business.
Resolved customers concerns with knowledgeable and professional approach.
Responded to customer inquiries by phone, email and in person.
Pursued continuing education and training to stay up to date with new trends and techniques.
Handled all incoming phone calls and scheduled appointments.
Styled and designed traditional and contemporary hairstyles for men and women daily.
Utilized diverse knowledge to style hair as requested.
Selected hair colors, products and services based on customer preference and individually designed hair care plan.
Met with customers to discuss style options, preferences and special requirements.
Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
Recommended hair styles to compliment clients' facial features and coloring.
Designed and recommended home hair care regimens and treatments to meet individual customer needs.
Updated appointment calendar and set shift schedules.
Restocked shelves with products, purchased new inventory and controlled loss.
Examined hair texture and condition to determine appropriate treatment.
Drove retail sales through salon product and service promotion, making specific client recommendations.
Strategized future business updates and directed daily operations.
Conducted weekly product inventory counts and ordered new supplies.
Cut and styled natural, artificial, colored or textured hair.
Mentored new staff to enhance salon development and increase productivity.
Supervised work performance to motivate and support staff.
Introduced special hair treatments, scalp massage and styling tools to modernize and streamline services.
Employed curling and straightening styling techniques for ethnic hair types.
Developed new hair styling techniques to increase satisfaction and return customers.
Trained stylists and assistant on layered cuts, clipper cuts and basic color application.
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