Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Versatile Administrative Assistant accomplished in mentoring junior team members, coordinating programs and leading independent projects. Reviews and improves office processes to reduce errors, waste and inefficiencies. Advanced skills in microsoft, management and communication .

Skills
  • Sensitive material handling
  • Excel spreadsheets
  • Technologically savvy
  • Memo preparation
  • PC proficient
  • Microsoft
  • Mail management
  • Recordkeeping and bookkeeping
  • Data entry documentation
  • Document retrieval
  • Back office operations
  • Phone call answering
  • Multi-line phone systems
  • Merchandising
  • Invoicing and billing
  • Strong interpersonal skills
  • Training and coaching
  • Database entry
  • Dedicated team player
  • Substitute teacher coordination
  • Self-starter
  • Paul Mitchell Certified Learning Leader
  • Licensed cosmetologist
  • Critical thinking
  • Analytical
  • Basic math
  • People skills
  • Supervision
  • Time management
  • Computer skills
  • Active listening
  • Cleanliness and sanitation
  • Day-to-day operations
  • Guest relations
  • Customer friendly
  • Male and female clients
  • Fast learning
  • Telephone sales
  • Driven
Experience
Administrative Assistant, 08/2020 - Current
Encompass Health Anniston, AL,
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Maintained inventory in supply closet to prevent shortages.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Directed customer communication to appropriate department personnel.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
  • Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Contacted new and existing customers to discuss product and service solutions.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Leveraged interpersonal skills to conduct successful business-to-business telephone sales.
  • Devised strategies to grow customer base and improve monthly sales.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Managed more than 100 incoming calls per day.
  • Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
  • Directed and oversaw office personnel activities.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Pulled and organized requested documentation.
  • Managed office paperwork, including scanning documents and routing business correspondence.
  • Signed for packages, recorded all deliveries and distributed to personnel.
  • Sorted and distributed business correspondence to correct department or staff member.
  • Managed office duties and basic administrative tasks, including organizing and cleaning work space, ordering materials and answering phone calls.
  • Trained employees on JDE and answered employee technological questions.
Stylist, 03/2017 - 03/2020
Qurate Retail Group West Chester, OH,
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Clipped and sheared hair into diverse cuts and fades for 30+ customers daily.
  • Pre-booked future appointments to increase repeat business.
  • Resolved customers concerns with knowledgeable and professional approach.
  • Responded to customer inquiries by phone, email and in person.
  • Pursued continuing education and training to stay up to date with new trends and techniques.
  • Handled all incoming phone calls and scheduled appointments.
  • Styled and designed traditional and contemporary hairstyles for men and women daily.
  • Utilized diverse knowledge to style hair as requested.
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Met with customers to discuss style options, preferences and special requirements.
  • Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
  • Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
  • Recommended hair styles to compliment clients' facial features and coloring.
  • Designed and recommended home hair care regimens and treatments to meet individual customer needs.
  • Updated appointment calendar and set shift schedules.
  • Restocked shelves with products, purchased new inventory and controlled loss.
  • Examined hair texture and condition to determine appropriate treatment.
  • Drove retail sales through salon product and service promotion, making specific client recommendations.
  • Strategized future business updates and directed daily operations.
  • Conducted weekly product inventory counts and ordered new supplies.
  • Cut and styled natural, artificial, colored or textured hair.
  • Mentored new staff to enhance salon development and increase productivity.
  • Supervised work performance to motivate and support staff.
  • Introduced special hair treatments, scalp massage and styling tools to modernize and streamline services.
  • Employed curling and straightening styling techniques for ethnic hair types.
  • Developed new hair styling techniques to increase satisfaction and return customers.
  • Trained stylists and assistant on layered cuts, clipper cuts and basic color application.
Cosmetology Instructor, 05/2011 - 03/2017
Paul Mitchell Schools Charlotte, NC,
  • Created detailed and comprehensive lesson plans based on MD cosmetology curriculum.
  • Demonstrated techniques for hair care on both mannequins and live people.
  • Developed modern curriculum based on current hairstyle, nail and skin care trends.
  • Kept detailed records of 150 student progress and growth over 9-11 month time frame.
  • Organized hair shows and competitions for students.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Improved operations by working with team members and customers to find workable solutions.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Recognized by management for providing exceptional customer service.
  • Defined strategies and created a plan to achieve ambitious operational objectives.
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Managed all areas of salon operations, including appearance, performance and sales of products.
  • Trained and mentored team members to achieve optimal performance and meet challenging business targets.
  • Resolved guest complaints.
  • Addressed customer problems quickly and according to service standards.
  • Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
  • Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
  • Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
  • Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
  • Suggested flattering systems according to customer physical features, face, body build and current trends.
Salon Manager, 02/2013 - 02/2014
Roosters Men's Grooming Center Ashburn, VA,
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Managed all areas of salon operations, including appearance, performance and sales of products.
  • Placed inventory orders, monitored shelf stock and tracked expenses.
  • Trained and mentored team members to achieve optimal performance and meet challenging business targets.
  • Addressed customer problems quickly and according to service standards.
  • Resolved guest complaints.
  • Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
  • Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
  • Scheduled employees and oversaw customer appointment calendar.
  • Scheduled employees and made sure all shifts had adequate coverage.
  • Enforced safety procedures in accordance with facility policies and government regulations.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Accountable for all staff development, budgeting and supply ordering.
  • Consistently recognized by management for providing superior customer service.
  • Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
  • Arranged, shaped, trimmed and colored hair to achieve desired effect.
  • During tenure, hired, developed and managed more than 20 staff members.
  • Promoted to leadership position after 2 months in position.
Education and Training
High School Diploma: , Expected in 06/2006
-
Washington County Tech High School - Hagerstown, MD,
GPA:
Certifications
  • Certified Paul mitchell color 1,2,3, The temple - 2017
  • Certified Paul Mitchell cutting 1,2
  • Certified Paul Mitchell texture 1
  • Certified CST Training Paul Mitchell
  • Various Management training through Ranter companies
  • Various Leadership training through Paul mitchell and Ranter companies
  • Traveling certifications for Paul Mitchell
  • Cosmetologist experience for over 20 years
  • Customer service and retail experience for over 20 years

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Resume Overview

School Attended

  • Washington County Tech High School

Job Titles Held:

  • Administrative Assistant
  • Stylist
  • Cosmetology Instructor
  • Salon Manager

Degrees

  • High School Diploma

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