administrative assistance office manager resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.

  • Over twenty years of experience in program management and administration. I’m experienced in staffing, recruitment, organizing, and overseeing projects. Known as a team player in maintaining excellence and having the ability to meet deadlines under extreme restraints.
  • To secure a position with a renowned organization where I can efficiently make the most of my expertise in program management and administration, which enables me to make a positive impact on the company by improving overall organizational efficiency.
  • Executive Director & Administrative Professional Experience
  • Administrative
  • Customer Service
  • Orientation & On-Boarding
  • Multi-tasking several tasks
  • Learning Development
  • Staff Recruitment & Retention
  • Conflict Resolution with staff & customers
  • Project Implementation
  • Good organizational skills
  • Problem Solving
  • Organizational Development
  • Analyzed data checking for errors and inaccuracies
  • Scheduling Meeting Facilitation
  • Social & Emotional Development
  • Microsoft Office Suite
  • Real Estate Sales Person, Career Education Systems, September 2018
  • Technology Summary
  • Operating Systems:
  • Windows XP, Windows NT, Windows ME, Windows 2000, Windows 10
  • Software / Applications: Microsoft Office XP, Microsoft Office Suite 2019, Internet Explorer, Outlook, Outlook Express, PowerPoint, Adobe Photoshop, Adobe Illustrator, Scheduler, Publisher, Turbo Tax, Quicken, Donor Perfect, QuickBooks Pro, On-Pay software, Child Care Manager Software
Work History
01/2022 to Current Administrative Assistance/ Office Manager Beazer Homes | Myrtle Beach, SC,
  • Provide administrative and business support to the CEO in an executive assistance capacity, i.e., and support other executive members such as the Board of Directors, Advisory Council, JCC & Federation, and other Jewish and non-Jewish community organizations
  • Maintain CEO ‘s calendar – plan and schedule meetings, teleconferences, and travel and prepare monthly and year-end stats for Executive director
  • Case manager of EFA and referrals for clients requesting food from our foodbank, utility, gift cards, bus passes, and rental assistance for clients requesting financial assistance from TJFS
  • Manage general office operations for physical office space, inventory and order supplies, mail/email mail management, phones and zoom calls, office equipment, hardware, and software, etc
  • Maintain, fix, and/or coordinate with the appropriate resources to address problems
  • Project manage the conversion to full IT support for both office locations
  • Manage IT partner’s implementation of hardware and software improvements and ongoing maintenance
  • Oversee office volunteers’ training, scheduling, and work activities and keep track of volunteers’ hours
  • Improved office efficiency by setting up CEO’s filing system for others to follow and creating forms and procedures for all with helped answer incoming calls to the main line, assess callers’ needs, assist, and refer as appropriate needs
  • Processed all types of donations from donors, counseling patients, and website contributions that come to our agency such as cash, checks, and credit cards, online, through mailings and prepared the donations for deposits, and deliver them to our bank
  • And -, make the deposits to the bank
  • Fundraising events and mailing campaigns - facilitate the fundraising team’s decisions and implementation of all fundraising efforts
  • Event planning; sponsorship support, tracking, and billing; generate program management
  • Word of life learning center, kansas city
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
07/1998 to 12/2021 Director & Operations Manager, Co-founder and Executive Wellpath | Missoula, MT,
  • Director that managed the startup of an academy school
  • Develops community education programming events and other activities designed to increase and improve educational outcomes
  • Plan, formulate, and assess goals, policies, and activities designed to implement educational objectives and performance standards
  • Provide staff training, development, and career advising
  • Maintain weekly record/bookkeeping with QuickBooks, and Smart care, a childcare management software
  • Maintain timekeeping and processing payroll for all employees
  • Responsible for staffing, hiring, developing, motivating, and evaluating professional and para-professional staff
  • Conduct conferences with parents and students to review progress, adjust academic plans, and renew enrollments
  • Liaison between the owners and board members
  • Provide weekly and monthly status reports to the owner and board members
  • Write grants, securing $6,000 to improve the school security cameras and academic curriculum
  • Professional Experience (continued)
  • Hired and directed teams to achieve daily and long-term operations and business goals.
05/1997 to 11/1998 Senior Customer Care Representative Sprint | City, STATE,
  • Provided tier III level of support and call resolutions
  • Identified and developed relationships with account customers, leading to future opportunities
  • Conducted scripted telephone interviews with possible clients according to established procedures and entered information into a complex database
  • Obtained credentialing information and coordinated the dissemination process
  • Diabetes treatment
11/1996 to 05/1997 Clinical Administrative Assistant Diabetes Treatment CTRS | City, STATE,
  • Provided clinical and various clerical duties for the entire unit including the executive director
  • Answered telephone inquiries from customers and set appointments for customers and staff members and set up travel for executive directors and owners
  • Maintained an ongoing calendar of various events/activities for the organization
  • Performed data entry, updated records, and recorded minutes from staff meetings
  • Provided technical support on software and computer backup for the center
  • Accountable for maintaining current accounts by providing exemplary customer service.
Expected in 11/1988 Associate of Science | Computer Information Systems Kansas City Business College, Kansas City, MO, GPA:
Expected in 05/1989 Courses in Business Administration | Penn Valley Community College, Kansas City, MO, GPA:
Expected in 04/2013 Life Coach Certificate | Professional Life Coach Fowler Wainwright International, Moreno Valley, California, GPA:
Expected in 09/2018 Real Estate of Development | Real Estate Sales License Career Education Systems , Kansas City, MO, GPA:

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Resume Overview

School Attended

  • Kansas City Business College
  • Penn Valley Community College
  • Fowler Wainwright International
  • Career Education Systems

Job Titles Held:

  • Administrative Assistance/ Office Manager
  • Director & Operations Manager, Co-founder and Executive
  • Senior Customer Care Representative
  • Clinical Administrative Assistant


  • Associate of Science
  • Courses in Business Administration
  • Life Coach Certificate
  • Real Estate of Development

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