administrative assist hr resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Efficient Human Resources Assistant performs variety of clerical and technical support services for HR department. Supports pre-employment, staffing and on-boarding processes and troubleshoots issues to meet company needs. Exhibits high level of discretion to handle sensitive and confidential information.mediation, staff training, development and complex problem resolution. Develops and implements HR strategies and initiatives aligned with overall business Strategies. Successful years facilitating support services and working in fast-paced office operations and education environments. Strong organizational and communication skills with the ability to concurrently direct multiple business activities and administrative workstreams. Advanced understanding of customer needs with diligent attention to detail resulting in superior project management and customer service with high levels of client satisfaction. Trained and certified child protective advocacy professional (certified in Collin County). Service-driven professional with 11 year background in the Non profit community service sector. Personable and reliable desiring opportunity to use HR and administrative skills in busy environment.

  • Problem resolution
  • Active listening
  • Critical thinking
  • People skills
  • Computer skills
  • Analytical
  • Customer service
  • Basic math
  • Microsoft Office
  • Multitasking
Administrative Assist/HR, 11/2018 to 07/2021
Gannett FlemingAsheville, NC,
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
  • Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
  • Held exit interviews and documented information discussed with employees.
  • Provided HR consultation services to leadership and department heads.
  • Handled sensitive and confidential employee information with complete discretion.
  • Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
  • Processed onboarding paperwork for new hires and rehires.
  • Processed employee status changes, keeping human resources systems and employee records up to date.
  • Conducted job applicant background checks in accordance with policy and procedures.
  • Prepared and posted job openings to appropriate job sites and newspapers.
  • Liaised with HR management to devise and update policies based on changing industry and social trends.
  • Assessed and filtered resumes from potential job candidates to identify qualified individuals.
  • Spearheaded productivity growth across HR through implementation of operational process improvements.
  • Decreased HR costs and risks while increasing third-party vendor productivity.
Gaurdian Ad Litem (Volunteer), 01/2018 to 07/2020
  • Directed clients in identifying and obtaining available benefits and community and social services.
  • Maintained caseload of Client, working under strict deadlines.
  • Advocated for forster care and adoption form across North TX area.
  • Represented neglected and abused children in courtroom in front of judges, answering questions as needed.
  • Reviewed all available documentation for client to deliver best possible advocacy.
  • Followed data security regulations to keep client information confidential.
  • Identified signs of abuse and neglect after carefully assessing clients and documented information for judge.
  • Interviewed client, parents, foster parents, school officials and other related parties to fully understand child's individual needs.
  • Completed reports, paperwork and documentation accurately and on time.
  • Identified appropriate community resources and provided referrals for services.
  • Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
  • Developed plans to meet needs of families concerning education and skills.
  • Updated case files to reflect any changes, maintaining confidentiality and accuracy.
  • Collaborated with program specialists and staff to provide each child and family full benefits of program.
  • Met with supervisor every 3 month to discuss case challenges and brainstorm issue resolution strategies.
  • Advocated for victims during difficult situations by handling various tasks, including filing police reports.
  • Informed victims about legal processes and timelines.
  • Participated in Training meetings to help clients prioritize actions and establish short- and long-term goals related to Fostering issue.
School Site Director, 11/2017 to 05/2018
Zenith LearningCity, STATE,
  • Cultivated dynamic relationships with students, parents and guardians by serving as school resource.
  • Successfully managed 20-30 students school for 7-8 months.
  • Applied administrative skills in support of school personnel, students, Parents and team members.
  • Resolved various situations to cultivate strong student and parent relationships.
  • Enforced school rules for attendance, discipline and honesty.
  • Coordinated with school personnel, parents and students to determine disciplinary actions for behavioral issues.
  • Met individually with teachers to offer feedback and insights on job tasks after careful review.
Office Administrative Manager , 05/2010 to 08/2016
Islamic Association Of North TXCity, STATE,
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Prioritized and directed high-volume customer service support.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Updated details in company database by keying in customer contacts and delivery dates.
  • collecting and distributing charity funds in order to assist eligible individuals and their families to eliminate barriers and help them to become economically independent, in addition assisted individuals with other social service needs including; consultations, housing, food stamps, social security, and appropriate referrals.
  • Tracked outgoing and incoming money of Community Assistance Program (CAP)
  • Streamlined operations and slashed costs to save while eliminating necessity of external vendors.
  • Defined appropriate metrics and measurements to drive results.
  • Served as liaison between certain departments to implement new improvement plans and changes.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
  • Replenished inventory to maintain par levels.
  • Conferred with subordinate managers each day to assess needs and optimize activities.
  • Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
  • Greeted and engaged in friendly conversation with every donor to create positive donor experiences.
  • Offered donors assistance in unloading and carrying donations from vehicles.
  • Logged daily donations and issued tax receipts to donors.
  • Educated donors on charity's policy, programs and mission to promote organization and encourage support.
  • Connected with grass-roots organizations to solidify partnerships, build support, and garner attention for key messages.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Performed property management operations, which included scheduling and coordinating repairs and maintenance for the property, managed lease signings and terminations, and collection of rent from tenants.
Education and Training
: AA- Business , Expected in to Collin College - Plano, TX
: Cont Ed Business, Expected in to Collin College - Plano, TX,
: Commercial Art , Expected in to The Art Institute of Atlanta - Atlanta, GA
: Business Administration, Expected in to Midlandlands Tech - Columbia, SC,
Additional Information

Notary Public Commission

The State of TX. Exp. Nov. 2021

CASA training courses

Courses and hrs are given upon request

Kinesiology/first Aid

American Red Cross First Aid

CPR and AED certification certificate

Human Resource Responsibilities

Pryor Learning seminar/certificate

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Resume Overview

School Attended

  • Collin College
  • Collin College
  • The Art Institute of Atlanta
  • Midlandlands Tech

Job Titles Held:

  • Administrative Assist/HR
  • Gaurdian Ad Litem (Volunteer)
  • School Site Director
  • Office Administrative Manager


  • Some College (No Degree)
  • Some College (No Degree)
  • Some College (No Degree)
  • Some College (No Degree)

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