administrative and payroll assistant resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Meticulous and systematic skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals. Equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.

  • Responsible,organized,honest,dynamic,punctual and multitasker. Adapt very well to changes especially to work environment. Respectful and committed.
  • Microsoft Applications
  • New Employee Processing
  • Document and File Management
  • Microsoft Office
  • Schedule Management
  • Multitasking and Time Management
  • Professional and Courteous
  • Report Preparation
  • Computers and Technology
  • Verbal and Written Communication
  • Judgment and Decision Making
  • Office Equipment Operation
  • Meticulous Attention to Detail
  • Supply Inventory Control
  • Confidentiality and Data Protection
  • Research and Analytical Skills
  • Strong Organizational Skills
  • Training and Development
  • Daily Payroll Activities
  • Interpersonal and Written Communication
  • Exceptionally Organized
Administrative and Payroll Assistant , 05/2017 - Current
Hyatt Hotels Corp. Hoffman Estates, IL,
  • Managed payroll for temporary, hourly and salaried employees.
  • Researched and resolved employee payroll questions and issues via email, phone and in person.
  • Onboarded new employees in time reporting and payroll systems.
  • Supported payrolls, driving timely and accurate payment of employee wages.
  • Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
  • Processed employee rehires, transfers, terminations and withholdings.
  • Anticipated potential payroll issues and questions to take proactive action and prevent development of problems.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
Security Agent, 09/2014 - 09/2017
Providence Health & Services Bellevue, WA,
  • Guarded restricted areas to prevent unauthorized entry.
  • Verified photo IDs and tickets to allow guests passage.
  • Reported safety hazards for remediation response.
  • Completed incident reports to record security or loss prevention incidents.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Searched individuals and baggage for weapons and other prohibited items.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
  • Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
  • Monitored premises and recorded activity in daily officer reports.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Surveyed property to prevent and identify vandalism or disarmed alarm systems.
  • Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
Shift Supervisor, 09/2012 - 09/2014
Target City, STATE,
  • Completed opening and closing duties to facilitate business operations.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Resolved customer complaints and reported issues to senior management.
  • Collaborated with team members to improve performance and implement training updates.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
  • Assessed operations and adjusted scheduling to maximize productivity.
  • Monitored security and enforced loss prevention strategies during shift.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Educated customers about offerings, promotions and pricing to boost sales.
Cashier & Customer Service Associate, 09/2007 - 09/2012
Winners City, STATE,
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Processed refunds for worn, damaged and broken merchandise.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
Education and Training
: First Aid And CPR, Expected in 06/2018
Santinel - Montreal, QC,
Status -
Certificate: Dental Secretariat, Expected in 05/2018
Connections Dentaires - Montreal, QC,
Status -
: Protection, Security And Investigation, Expected in 06/2014
I.G.S Security Inc - Montreal, QC,
Status -
: Biology, Expected in
Concordia University - Montreal, QC
Status -
GED: , Expected in
Ecole Secondaire Saint Luc - Montreal, QC,
Status -

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Resume Overview

School Attended

  • Santinel
  • Connections Dentaires
  • I.G.S Security Inc
  • Concordia University
  • Ecole Secondaire Saint Luc

Job Titles Held:

  • Administrative and Payroll Assistant
  • Security Agent
  • Shift Supervisor
  • Cashier & Customer Service Associate


  • Some College (No Degree)
  • Certificate
  • Some College (No Degree)
  • Some College (No Degree)
  • GED

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