administrative analyst resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Computer experience, type at least 40 words per minute, 10-key by touch, bookkeeping, accounting, customer service, Secretarial functions, data entry, organizational skills, ability to communicate effectively and meet routine deadlines. Numerous developmental training classes. SAP, Microsoft Word and Excel.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
Administrative Analyst, 04/2012 to Present
, ,
  • University of Arkansas for Medical Sciences Pediatric Emergency Medicine Job Description: Serves as Office Manager Designee Assists the Office Manager with OM responsibilities and in the Section of Emergency Medicine Office Manger's absence, assumes OM responsibilities ensuring administrative operations run smoothly, within policy and that faculty and staff needs are being met Answering and routing phone calls Handles incoming phone calls to completion to include routing calls, assisting caller with information or requests and ensuring messages are recorded and forwarded correctly and to the appropriate individual.
  • May require gathering information and returning calls with follow-up information or taking follow-up action to accomplish calls to completion.
  • Distribution of mail Distribution of mail to appropriate individuals to include researching and redirecting mail inappropriately delivered to our Section Delivery of subpoena's to physicians Delivery of subpoenas to appropriate physician and follow-up to ensure receipt has been acknowledged Ensure that adequate supplies and materials are maintained for the ED staff Ensures adequate supplies and materials are maintained within the Section of Emergency Medicine by monitoring supply levels, anticipating needs and handling special requests.
  • Requires maintaining and applying up-to-date knowledge of State and UAMS purchasing guidelines and communicating as needed with physicians and staff regarding special requests Creates and processes SAP purchasing requisitions and documents Creates and processes purchases requisitions for supplies, equipment, commodities and services and proactively remains up-to-date with SAP requirements, State and UAMS purchasing regulations, and policies implemented at the campus, department or section level.
  • Works with vendors, UAMS buyers, UAMS travel office, Department leadership and physicians to accurately and efficiently procure requested items while ensuring our Section remains in compliance.
  • Skype payment through Lync when PO has been assigned Considers payment options for each purchasing request, determines most efficient method and to this end, often works with PEM staff and UAMS buyers to coordinate skype payments Monitors membership dues, subscriptions, medical license and DEA expirations and renewals Develops tracking methods and monitors upcoming expirations and notifies physicians and proactively works with them to process renewals prior to expiration Assist other Department of Peds sections with SAP questions on a daily basis Provides training and assistance upon request and often on a daily basis to Department of Pediatric sections addressing questions and issues with creating, processing and tracking SAP requisitions, purchase orders and travel documents.
  • Receive supplies in SAP and monitor backorders Handles receipt of incoming supply deliveries by ensuring items received match what was ordered, noting and monitoring backorders with following-up to ensure receipt.
  • Prepare reports as needed for the division Prepare reports for the Division as needed and according to request, often without advance notice.
  • Monitor budget Monitors budget funds and expenditures for misappropriated funds and incorrect processing and posting of budget and expense items Record financial transactions Records financial transactions Reconcile office accounts Reconcile office accounts noting discrepancies and taking steps for needed corrections Reconcile monthly business travel account Reconcile monthly business travel account to ensure expenses are accounted for and to ensure travel account remains available for upcoming faculty and staff business trips Ensures departmental policies are compliant with state and university regulations Ensure department policies are compliant with state and university regulations by actively assessing how policies are carried out in relation to regulations.
  • Will take immediate action to notify leadership Of noted discrepancies.
  • Provides direct administrative support to PEDS EM Staff, to include 25 physicians and 5 nurses Provide direct administrative support to PED EM physicians and staff (35 physicians and 5 APNs) with multiple types of requests that must be juggled at the same time and all deadlines met; requires skilled application of time-management, ability to assess multiple demands and make judgments on prioritizing tasks considered to be of equal importance Assists Section chief as needed Provide assistance to Section Chief, often on an immediate and/or urgent need basis Research and presentation material Prepares and organizes research and presentation materials often researching and applying guidelines for physicians and staff Facfacts database maintenance Maintains FacFacts database to ensure Faculty Development Report is accurate and complete Faculty Development Report Provides assistance with Faculty Development Report by gathering needed information and ensuring complete and accurate information is provided Promotion and Tenure packets Organizes and prepares promotion and tenure packets ensuring packets are within the P&T Committee's specifications while incorporating individual physician's specific requests, and ensuring the finished packet presents in a neat and professional manner Composes correspondence and prepares replies to written inquiries Applies knowledge of professional formatting, language and grammar to compose various written communications for both internal and external customers being mindful to represent UAMS, Department of Pediatrics and Section of Emergency Medicine in a positive and professional manner Schedules meetings for faculty as needed Coordinates with meeting participants for a workable time, schedules meeting place and communicates clearly to all participants date, time, location, purpose of meeting and, if needed, what to prepare for or bring to the meeting Coordination of Quality Improvement Projects Prepares monthly QI meeting documents maintaining patient confidentiality and prepares special reports or coordinates special project assignments as needed Monitors ZMMBLOCK, ZMM2 and ZUMS and goods receipt activity for PEM through SAP Monitors SAP reports for proper postings and discrepancies and takes action to correct and ensure SAP transactions are accurate Process/close out travel expenditures for all physicians and nurses Works closely with each traveling physician/staff to educate them on what can and cannot be reimbursed, what is needed to procure reimbursement.
  • Upon return from traveling, will actively pursue needed receipts/documents from traveler to process reimbursement and close out travel expenditures as quickly as possible.
  • Monitors SAP to ensure reimbursement occurs.
  • Reimburse recruitment expenses Works closely with faculty to educate them on what they can and cannot spend when taking faculty candidates to lunch or dinner, what is needed to process reimbursements and proactively follows up with faculty for needed receipts so that reimbursement can be processed as quickly as possible.
  • Prepares annual framework requisitions at the beginning of each new fiscal year Determines which current frameworks need to be continued to the new fiscal year and if there are new ones that need to be set up and enters the framework to SAP.
  • Performs other duties as assigned.
Administrative Analyst/Purchasing & Travel Coordinator, 05/2006 to 04/2012
, ,
  • University of Arkansas for Medical Sciences.
  • Pediatric Accounting.
  • Job Description:.
  • Responsible for coordinating approving and processing purchasing and travel documents for the Department of Pediatrics; release strategist for the department.
  • Mentor for department for all purchasing and travel related items.
  • Monitor expenditures for State and Federal compliance.
  • Identify and problem resolve expense funding issues.
  • Evaluate policy and procedure effectiveness and recommends policy adjustment when needed.
  • Provide new DOP staff with ongoing training within SAP, FFTA and other aspects of the department.
  • Responsible for SAP conversion training for all DOP staff due to replacement of prior financial/budget system; assist Office Managers and staff with accurate service order and PO planning for fiscal year.
  • Monitor ZMMBLOCK, ZMM2 and goods receipt activity for DOP.
  • Work with DOP to resolve funding/budget issues.
  • Ensures department policies are compliant with state and university regulations.
  • Perform monthly purchasing/travel/expense posting to produce financial reports for the department.
  • Coordinate and schedule section and department meetings to provide communication, procedural changes and open forum for the department; report statistical data analysis for trouble shooting and problem resolution.
  • Provide FFTA processing and training assistance.
  • Create monthly DOP recruitment report and financial binders for DOP administration.
  • Develop procedures and regulations to provide more efficient and effective processes for job functionality.
  • Record journal activity entries, identify and report variances and create financial reports.
  • Update SharePoint with current information.
Receptionist, 01/1998 to 04/2006
Avispa, ,
  • Responsible for handling incoming calls and routing to proper stations, clerical tasks.
  • filing, typing, faxing, copying and 10-key, scheduling and trouble shooting.
  • Microsoft Excel and Word.
  • Other Duties as assigned.
Assistant, 01/1994 to 11/1997
The Millennium Group, ,
  • Responsible for handling incoming calls, customer service, issuing and recording deeds for time shares.
  • Collecting closing costs, sending recorded deeds to Fairfield owners, clerical tasks, customer information entries on IBM, Filing property owners, clerical tasks, and customer information Filing, typing, faxing, copying and 10-key.
  • Microsoft Word and Excel.
  • Other duties as assigned.
Additional Information
  • Personal References:
Graduate: , Expected in 1983 to Mount Saint Mary Academy - , AR
Associate Degree: , Expected in 1995 to Draughan Business College - ,
Accounting, Communication, Business Management, *Data Processing, Financial Accounting, Financial Reports *Administrative Office Management, Telephone Proficiency, *Math, Microsoft Word and Excel.: , Expected in to - ,

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Resume Overview

School Attended

  • Mount Saint Mary Academy
  • Draughan Business College

Job Titles Held:

  • Administrative Analyst
  • Administrative Analyst/Purchasing & Travel Coordinator
  • Receptionist
  • Assistant


  • Graduate
  • Associate Degree
  • Accounting, Communication, Business Management, *Data Processing, Financial Accounting, Financial Reports *Administrative Office Management, Telephone Proficiency, *Math, Microsoft Word and Excel.

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