administrative aide resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary
Results-driven and focused Business Administrator with 7+ years of performing managerial and administrative functions to support various organizational departments. Experience in customer service and ability to multitask in a fast-paced environment. I am seeking a full-time position with an organization allowing the utilization of my education, skills, and abilities while providing exceptional Business Administrative duties and meeting the organization's needs.
  • Communication Skills- verbal, written; Also, ability to create and conduct presentations.
  • Leadership- Ability to analyze situations and find resolutions; Inspire and motivate team members.
  • Emotional Intelligence – Ability to assess, interpret, communicate, and relate to others effectively
  • Creativity and Innovation – Ability to use technology to be creative and innovate
  • Organization and Time Management- Ability to prioritize daily activities and improve efficiency
  • Microsoft Office (Word, Outlook, Excel, PowerPoint, OneDrive, Teams),
  • LinkedIn, Twitter, Google Drive and Calendar, Canva, and other various networking platforms
Work History
10/2021 to 12/2022
Administrative Aide Health Research, Inc. Syracuse, NY,
  • Prepared periodic reports and supervised operational functions such as inventory, budgets, data management, and reporting
  • Built rapport and developed solid working relationships with different teams
  • Developed and conducted three training on the Scrum framework and effective user story writing and
  • Sizing
  • Supervised the development and QA teams through all project development phases (creation to implementation)
  • Developed relationships across various departments in the Rockville campus and Takoma Park Campus to ensure transparent cross-functional collaboration on department projects and responded to queries with problem-solving abilities
  • Facilitated communication and collaboration between all clients and team members
  • Actively facilitated day-to-day operations of the team by ensuring that all necessary paperwork, materials, scheduling, and documentation were up to date
  • Evaluated the team's progress and assessed/monitored the Scrum team’s maturity, coaching them to their highest potential.
10/2017 to 06/2020
Associate/Product Manager Kroger Centennial, CO,
  • Supervised the Washington, DC, store with customer service and retail skills that brought in an average of $2.5 million per year in revenue
  • Managed the store’s Average Units Per Transaction (AUT) and Units per Transaction (UPT) along with the conversion of traffic to ensure the store exceeded the company’s goal and standards
  • Established budget and operations plan with result measures, allocated resources, and made review objectives for staff
  • Built strong vendor relationships, especially by use of advertising opportunities
  • Increased store effectiveness by orientating, training, counseling, conflict resolution planning, and monitoring all employees to maintain a healthy and professional work environment to ensure a low turnover rate and positive morale
  • Managed a team of thirty-two staff members; hired, trained, and onboarded new employees
  • Scheduled staff members to fit budget and store needs
  • Researched and maintained competitive market comparisons and solutions.
09/2015 to 06/2017
Executive Administrative Assistant Georgetown University Hospital City, STATE,
  • Conducted Medical Evaluations and collected health information from clients/patients
  • Managed administrative requests and queries from senior managers
  • Evaluated business processes, anticipate requirements, uncovered improvement areas, and developed and implemented solutions
  • Performed quality assurance
  • Assisted with project management for selected projects
  • Organized and scheduled appointments with multiple administrative software
  • Point of contact between the executives and internal/external clients
  • Filed and retrieved corporate records, documents, and reports
  • Worked closely with clients, technicians, and managerial staff.
Expected in 12/2023 to to
B.S: Business Administration
Towson University - Towson, MD
Expected in to to
A.A: Business Administration
Montgomery College - Rockville, MD
GPA: 3.5
Certified ScrumMaster (CSM), Scrum Institute, 9/2022

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Resume Overview

School Attended

  • Towson University
  • Montgomery College

Job Titles Held:

  • Administrative Aide
  • Associate/Product Manager
  • Executive Administrative Assistant


  • B.S
  • A.A

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