Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Skills
Result interpretation
POS systems
Practice management
Strategic planning
Meeting preparation
Customer service excellence
Employee orientation
Display setup
Recruitment and retention strategies
Scheduling
Business development
Staff Meetings
Operational Efficiency
Inquiry Requests
Accounts Payable and Receivable
Office Supplies and Inventory
Document Control
Human Resources Department Processes
HR Metrics
Database Administration
Employee Timesheet Processing
Termination Processing
Crime Detection
Equipment Orientations
Wages and Salary
Call Forwarding
Microsoft Applications
Training Program Implementation
Appointment Booking
Material Preparation
Training Initiatives
Letters and Documentation
Administrative Arrangements
Motivational Leadership
Corrective Actions
Risk Identification
HR Support
Quality Production
Inventory Organization
Work History
06/2021 to Current
Administration OfficerSecuritas Security Services Usa, Inc. – Saint Louis Park, MN,
Processed purchase orders, service contracts and financial reports.
Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
Aided colleagues, managers and customers through regular communication and assistance.
Drafted and distributed invoices for outstanding payments.
Managed daily payment processing and drafted related financial documents.
Monitored and updated employee database and managed scheduling for team.
Produced detailed reports to track trends and keep senior management informed.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Interpreted management directives to define and document administrative staff processes.
Standardized office structures and processes to promote collaboration and increased performance.
Implemented improved processes for data extraction with less errors and faster processing.
Improved operations through schedule management of board meetings, travel itineraries and agenda plans.
Coached employees through day-to-day work and complex problems.
Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
Administered yearly budget to manage office requirements such as service contracts, postage costs and supply replenishment.
Drove workflow improvements by streamlining processes.
Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
12/2017 to 09/2020
Store ManagerPlaya Bowls – Kensington, MD,
Managed inventory control, cash control and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Approved regular payroll submissions for employees.
Rotated merchandise and displays to feature new products and promotions.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Coached sales associates on product knowledge by using wide variety of training tools.
Supervised guests at front counter, answering questions regarding products.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
08/2009 to 07/2017
Support ManagerSt. Louis Arc – Creve Coeur, MO,
Established and implemented effective training programs to maximize team performance
Monitored employee and customer interactions to assess quality of service
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
Assessed previous resolutions to uncover deficiencies in coverage and develop improvements
Established succession planning by training and mentoring 14 associates into leadership positions
Protected store from loss or theft by setting and enforcing clear security policies
Coached employees through day-to-day work and complex problems.
Monitored employee and customer interactions to assess quality of service.
Prepared employee schedules for maximum coverage during key hours.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Assessed previous resolutions to uncover deficiencies in coverage and develop improvements.
Established and updated work schedules to account for changing staff levels and expected workloads.
Established and implemented training programs to maximize team performance.
Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
Computerized office activities, maintained customer communications and tracked records through delivery.
Collected, validated and distributed information to employees.
Aided colleagues, managers and customers through regular communication and assistance.
Confirmed accurate completion of forms and reports for admission, transfer or discharge of each program participant.
Oversaw successful planning and execution of staff meetings, parties and events.
Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
Education
Expected in 11/2015 to to
Associate Of Science: Autobody Technology Dunwoody College of Technology - Minneapolis, MN GPA:
Expected in to to
High School Diploma: Roseville Area Senior High School - Roseville, MN GPA:
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