administration officer resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Knowledgeable Administration Officer with remarkable skills in organizing, communicating and problem-solving. Well-versed in records maintenance and schedule management with expertise in delegating tasks to optimize office team performance. Diligent and detail-oriented Administrator with proven history in successful team management. Professionally coordinate files, correspondence and resources to boost productivity and facilitate operations. Skilled in general office processes and optimization strategies. Focused Administrator committed to maintaining productive and quality-driven environment. Collaborative and versatile professional with expertise in employee relations, strategic planning and report preparation. Skilled at easily transcending cultural differences. Highly-qualified business administration professional driven to oversee operations with results-oriented mindset. Versed in best practices and strategies for streamlining workflows. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

  • Database Administration
  • Schedule Maintenance
  • File Management
  • Verbal and Written Communication
  • Attention to Detail
  • Resourceful and Analytical
  • Team Building and Leadership
  • Decision Making
  • Events Coordination
  • Personable and Approachable
  • Timesheet Processing
  • Reporting and Documentation
03/2023 to Current
Administration Officer Securitas Security Services Usa, Inc. Austin, MN,
  • Generated and sent customer invoices, submitted payments and updates accounts.
  • Set appointments and managed meeting schedule.
  • Created reports using advanced data management and software skills.
  • Developed and strengthened client relationships by delivering knowledgeable support.
  • Updated and successfully cleared high volume of files daily with reliable accuracy.
  • Assisted team with timely and accurate administrative work covering multiple remote sites.
  • Liaised with internal teams and external customers to facilitate smooth communication and handle requests.
  • Managed projects in alignment with time, budget and quality requirements.
  • Interfaced with internal and external customers to meet project targets.
  • Advocated for staff training and spearheaded continuous development strategies to maximize team performance.
02/2021 to 03/2023
Call Center Representative West Coast Dental Tacoma, WA,
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
  • Consulted with customers to resolve service and billing issues.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
04/2020 to 01/2021
Machine Operator Chart Industries New Prague, MN,
  • Prepared machine for production processes by equipping with required tools and parts.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date.
  • Verified production orders prior to starting set-up.
  • Organized pallets and secured materials with plastic wrap to prepare for movement to skids.
  • Operated forklift to place finished products on skids and transport to warehouse.
  • Completed written reports of problems and necessary repairs to forward to management and maintenance personnel.
  • Utilized fastening equipment to fasten, package and stack materials and products.
11/2017 to 11/2019
Store Manager Staples Henrietta, NY,
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Updated and maintained store signage and displays.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Education and Training
Expected in 05/2017
Garden City College - Bangalore, India,
Expected in 11/2013
High School Diploma:
Nima Higher Secondary School - Thimphu, Bhutan,

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Resume Overview

School Attended

  • Garden City College
  • Nima Higher Secondary School

Job Titles Held:

  • Administration Officer
  • Call Center Representative
  • Machine Operator
  • Store Manager


  • BBA
  • High School Diploma

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