Methodical Night Auditor focused on improving business operations and increasing administrative accuracy. Responsible Night Auditor offering expertise in financial administration and hospitality services. Adaptable in handling diverse customer and business issues. Well-organized, reliable and focused on long-term business success. Organized hospitality professional with dynamic attitude and strong desire to serve public. Seeking role as Night Auditor in busy hotel. Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Skills
Database Administration
Accounts Payable and Receivable
Document Control
Reporting Skills
Night Audit Reports
Generating Reports
Verbal and Written Communication
Processing Registrations
Problem-Solving
Balancing Accounts
Information Confidentiality
Balancing Transactions
Reporting Capabilities
Guest Services
Customer Service
Multitasking and Organization
Clerical Duties
Front Desk Operations
Decision Making
Problem Solving
Account Balancing
Two-Way Radio Operation
Invoicing and Billing
Computer Skills
Data Gathering
Phone and Email Etiquette
Guest Message Transmission
Records Management
Payment Processing
Hotel Safe Deposits
Check In and Check Out Procedures
Room Assignment
Room Key Issuance
Guest Registration
Experience
Administration Officer, 04/2015 - Current Cargotec Solutions – Chesapeake, VA,
Delivered exceptional customer service through direct communication with clients and team members.
Greeted and signed in visitors to facilitate front office operations.
Answered phone to take messages or redirect calls to colleagues.
Performed office automation duties using email, desktop publishing and spreadsheets.
Completed and mailed contracts, invoices or checks.
Communicated with customers, employees and vendors to answer questions and address complaints.
Copied, sorted and filed records of office activities and business transactions.
Computed, recorded and proofread data or reports.
Completed work schedules, managed calendars and arranged appointments.
Answered telephones, directed calls and took messages.
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Answered telephones and greeted visitors to assist, answer questions and direct.
Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
Posted charges, updated accounts and issued bills to departing guests.
Coordinated with internal departments to handle wide range of guest needs.
Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
Communicated safety processes and procedures with customers during emergencies.
Offered dining information and helped guests organize local activities to enhance stay.
Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
Received incoming calls and coordinated with staff to fulfill customer requests.
Handled payment processing and provided customers with receipts and proper bills and change.
Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
Input customer data into reservation systems and updated to reflect room changes.
Facilitated successful front desk operations for high-volume hotel.
Supervised daily operations of hotel front desk in absence of manager.
Showed off dining areas, pool, spa and fitness center to prospective and current guests.
Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Responded to inquiries and room requests made online, by phone and via email.
Leveraged software to confirm reservations and address guest needs.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
Documented wake-up requests and set up automatic calls in system.
Checked auditing discrepancies by reconciling cash drop and credit card transactions.
Ran end-of-day computer functions and closed out reports, submitting details to [Job title] for review.
Performed balance procedures for hotel accounts and resolved discrepancies.
Audited and balanced cash and credit transactions daily and reset register for next day's operations.
Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
Coordinated with guest services and concierge team to meet guest needs.
Assessed data and information to check entries, calculations and billing codes for accuracy.
Assessed checklist on daily basis and planned shift accordingly.
Generated daily, weekly and monthly [Type] reports to close out day and meet objectives.
Completed nightly updates to hotel rates and individual room charges.
Front Desk/Reservation Agent, 1991 - 05/1993 Napili Shores Resort – City, STATE,
Reviewed guest information and payment options, checking for accuracy and completeness.
Assisted customers via phone by providing confirmations, answering questions and offering general information.
Relayed information on availability, pricing and discounts to customers.
Kept accurate knowledge of types of rooms available at various resort locations.
Researched and resolved customer issues.
Verified guest information and payment options ensuring accuracy and completeness.
Coordinated with front desk staff to maintain maximum occupancy.
Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Maintained client accounts by obtaining, recording and updating personal and financial information.
Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Took reservations from patrons by phone or online.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Stayed current on local attractions and special events to help guests with entertainment options.
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Answered telephones and greeted visitors to assist, answer questions and direct.
Posted charges, updated accounts and issued bills to departing guests.
Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
Handled payment processing and provided customers with receipts and proper bills and change.
Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Facilitated successful front desk operations for high-volume hotel.
Input customer data into reservation systems and updated to reflect room changes.
Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
Leveraged software to confirm reservations and address guest needs.
Communicated safety processes and procedures with customers during emergencies.
Received incoming calls and coordinated with staff to fulfill customer requests.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Education and Training
High School Diploma: , Expected in 06/1981 - Henry Perrine Baldwin High School - Wailuku, HI GPA:
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