- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
With 20 plus years of administrative experience at Memphis VA Medical Center I have mastered various software applications and programs and implemented there use in every position I have held. Software applications such as electronic mail (both Microsoft Outlook and Veterans Health Information Systems and Technology Architecture (VistA) Mailman), Computerized Patient Record System (CPRS), word processing (Microsoft Word), spreadsheet applications (Microsoft Excel), database applications, VistA scheduling package, leave request-Decentralized Hospital Computer Program (VistA DHCP), training database-Talent Management System (TMS), multimedia presentation programming (Microsoft PowerPoint). Also input clinical schedules and coding data for select clinical staff on a daily basis. Serve as the office automation consultant and assist other in assessing their office automation needs.
Serve as the primary timekeeper for the chief of staff office and PM&RS responsible with accurately entering and verifying all leave actions and insuring they have been processed in a timely manner. . .
Provide guidance to section chiefs for annual budget input and verified accuracy of listed items and amount requested. Compare pervious year budget in order to highlight any significant change to the Chief, PM&RS.
Successfully serve as secretary to the Memphis VA Chief of Staff, who is the chief medical officer for all medical processes at the facility. My duties entail independently drafting written correspondence in response to higher level suspense and congressional inquiries. Additionally, I am responsible for the preparation of routine correspondence, policy memorandums, technical reports, and staff meetings minutes for the Chief of Staff and other staff members in the executive suite. In each instance I ensure each document is expertly prepared and adhere to all grammar, spelling and punctuation principles and are in the appropriate format. Processed more than 1,500 documents by successfully tracking and following up on their status.
I am responsible for reviewing all incoming mail and screening out material that can be handled personally or routing it directly to the appropriate office for action and following up to ensure that action is complete. I assemble background information from various sources before routing mail that requires attention to supervisors. Review all outgoing correspondence and reports for signature of supervisor and the medical center director to ensure the product is within or exceeds standards. Arranges meetings, including issues of space, time, notifying and providing participants with an agenda. Provide supervisor with necessary files and background information prior to meetings.
Planned and coordinated the annual VA Medical Staff Meeting dinner for more than 300 staff physicians, dentist, optometrist, podiatrist and psychologist. Additionally, I was tasked to plan the Doctor’s Day breakfast which was a huge success do to advance advertising throughout the medical center and weekly reminders by email. Knowledgeable Administration Officer with remarkable skills in organizing, communicating and problem solving. Well-versed in records maintenance and schedule management, with expertise in delegating tasks to optimize office team performance. Punctual and driven, with strong proficiency.
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Cargotec Solutions – Cologne, DE,
- Set appointments and managed meeting schedule.
- Developed and strengthened client relationships by delivering knowledgeable support.
- Established and enforced successful operational policies to strengthen team productivity while empowering individual staff to independently handle job tasks.
- Supported compliant and accurate accounting information by tracking expenses such as travel, supplies and service charges.
- Helped organizational leadership with purchase orders, service contracts, probation reviews, financial reports and audits.
- Liaised with internal teams and external customers to facilitate smooth communication and handle requests.
- Exceeded specific team goals and resolved issues, partnering with staff to share and implement customer service initiatives.
- Assisted team with timely and accurate administrative work covering multiple remote sites.
- Advocated for staff training and spearheaded continuous development strategies to maximize team performance.
- Updated and successfully cleared high volume of files daily with reliable accuracy.
- Generated and delivered daily outstanding payment invoices to customers.
- Monitored and documented program, staff and leadership actions and drafted update reports for senior leaders.
- Identified and resolved complex problems impacting operations management and business direction.
- Translated directives into actionable initiatives to improve specific operational segments.
- Created reports using advanced data management and software skills.
- Achieved timeline and quality targets when organizing large volume of records.
- Managed projects in alignment with time, budget and quality requirements.
- Interfaced with internal and external customers to meet project targets.
- Prepared account manager reports, loaded new legal documents into system.
Unicef – Boston, MA,
- Maintained organized filing system of paper and electronic documents.
- Coordinated communications, including taking calls, responding to emails and interfacing with clients.
- Completed supply orders and maintained appropriate levels of office supplies.
- Created agendas, meeting notes and other documents to enhance collaborative process.
- Established clear and consistent administrative procedures to minimize errors and avoidable delays.
- Maintained office safety by screening visitors, updating logs and issuing temporary passes.
- Produced and distributed memos, newsletters, email updates and other forms of communication.
- Managed multiple calendars and contacts within Outlook.
- Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
- Fostered productivity by coordinating itinerary and scheduling appointments.
- Created and updated Excell spreadsheets for tracking purposes as data for as Administrative Officer use.
- Processed accurate payroll for staff
- Planned and executed Annually corporate meetings, lunches and special events for The Chief of Staff and Clinical Physicians
- Supported projects with effective scheduling, document coordination and resource coordination.
- Answering phones, filing paperwork, entering data and to support operations department.
- Provided administrative support to marketing team members, fostering timely project completion.
- Performed tasks to aid in research projects including collecting and entering data and assisting with analyzing data and preparing reports and manuscripts.
- Facilitated and coordinated administrative support for programs
- Supported team members by restocking supplies, maintaining office equipment .
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Revised and maintained master calendar for client appointments.
- Detailed and arranged logistics for conferences and seminars, including travel arrangements and venue reservations.
- Opened, read and wrote answers to routine letters and correspondence for executives.
- Set up meeting and event logistics for senior management, including executives and board of directors.
- Crafted proposals and memos using desktop publishing and word processing software.
- Restocked office and break room supplies to maximize team productivity.
- Managed daily financial tasks such as invoices, reports and proposals.
- Supported auditors during review process with clerical support.
- Oversaw executive schedules for team of company leaders.
- Researched topics of interest and culled gathered information to produce concise reports.
- Recorded and maintained updated information on company services.
- Handled incoming and outgoing mail, email and faxes.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
- Executed special objectives and projects in response to executive team and board member requests.
- Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
- Updated and implemented administrative and executive support policy changes and monitored effects.
- Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
- Oversaw special event calendars for The Chief of Staff factoring in availability and expected operational demands to keep workloads in balance.
- Managed master calendars for Chief of Staff and the Deputy Chief of Staff
Department Of Homeland Security – Framingham, MA,
- Processed financial documents, contracts, expense reports and invoices.
- Assembled and organized facts, data and program information as background intelligence.
- Compiled and analyzed data utilizing spreadsheets or other database software.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
- Updated and implemented administrative and executive support policy changes and monitored effects.
- Managed Chief of Rehabilitation Service daily calendar, scheduling appointments and travel.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Oversaw special event calendars for factoring in availability and expected operational demands to keep workloads in balance.
- Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
- Compiled and analyzed data utilizing spreadsheets or other database software.
Shelby State CC - Memphis, TN,
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School Attended
- Shelby State CC
Job Titles Held:
- Administration Officer
- Executive Assistant to the Chief Executive Officer
- Program Support Assistant
Degrees
- Some College (No Degree)
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