Self-motivated Adminiatrative Officer bringing proven leadership, organizational and customer relations skills. Independently solved problems and kept teams on task to handle diverse business requirements.
Commended for consistently driving team success with knowledgeable enforcement of company procedures and skillful personnel training.
Skills
Team Leadership
Scheduling
Recordkeeping
Staff Management
Schedule Maintenance
Customer Relationship Management (CRM)
Office Supply Ordering
Appointment Setting
Education
Law School of CroatiaZagreb,Croatia, Expected in 06/2007 – –High School Diploma: - GPA:
Certifications
CAP - Certified Administrative Professional
Work History
Securitas Security Services Usa, Inc. - Administration Officer Olathe, KS, 01/2019 - 11/2020
Interpreted management directives to define and document administrative staff processes.
Spearheaded internal communication initiatives to foster timely order completion and deadline management.
Decreased corporate costs by researching pricing, ordering and maintaining office equipment.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Increased efficiency of data migration process by effectively extracting and verifying data.
Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
Liaised with event personnel to coordinate workshops and team building events.
Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
Liaised with customers to align goals and effectively manage project completion.
Supported timely and accurate administrative task completion.
Cultivated and strengthened customer relationships through exceptional service and proactive follow-up.
Maintained accurate, current and compliant financial records by monitoring and addressing variances.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Alterra Mountain Co - Bartender Denver, CO, 07/2017 - 03/2020
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using Software.
Took customer orders and capitalized on opportunities to sell special beverage and food options.
Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Developed new signature cocktails to support bar marketing brand and increase profits.
Set up glassware, liquor and other necessary supplies for special events.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Set up bar for operation, obtained cash bank and stocked service bar.
Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Developed and delivered engaging sales presentations to convey product benefits.
Communicated with customers to understand needs and recommend appropriate solutions.
Provided sales consultations on functional and stylistic benefits of each custom product.
Broadened territories and negotiated successful contracts by seeking out new clients and utilizing leadership skills.
Completed customer contracts and warranties as part of administrative aspects of sales.
Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
Automated contact management system, resulting in better client organization and goal alignment.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
Cultivated sales and new business opportunities in new markets to achieve bottom-line results.
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