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Administration Clerk Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Well-qualified representative and pharmacy technician providing proficient handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Skills
  • Customer assistance
  • Stocking and Replenishing
  • Refund Handling
  • Proficient in Word, Excel and Powerpoint
  • Staff Training
  • Time management skills
  • Written and verbal communication
  • Bilingual
  • Basic math skills
  • Pharmaceutical sales and services
  • Medication dispensing
  • Team collaboration
  • Medicare and Medicaid process
  • Sales expertise
  • Retail store support
  • Staff education and training
  • Money handling abilities
  • Team Player
  • Leader
  • Problem solving and critical thinking
Work History
06/2015 to 10/2017 Administration Clerk International Bancshares Corp | Rockport, TX,
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Established and maintained standard office procedures to achieve demanding targets.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Handled incoming phone calls and answered questions from callers.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Answered questions about admission policies and concerns to support positive customer experiences.
  • Verified cards, gave change and collected and processed over high amounts of payments.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated customers on promotions to enhance sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked prices for customers and processed items sold by scanning barcodes.
12/2017 to 02/2018 Sales Associate Franklin Resources | New York, NY,
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Educated customers on promotions to enhance sales.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Processed product returns and assisted customers with other selections.
  • Maintained records related to sales, returns and inventory availability.
  • Tracked stock using company inventory management software.
  • Prepared cash deposits up to $1000 with zero discrepancies.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Prepared merchandise for sales floor by pricing or tagging.
02/2018 to 11/2018 Customer Service Raising Canes Chicken | Oak Lawn, IL,
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered constant flow of customer calls
  • Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
05/2019 to 03/2021 Designated Hitter ( Cashier/Pharmacy Tech ) Walgreens | City, STATE,
  • Worked as a team and a leader to respond toward all coworkers and management to finish daily task.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Counted, measured, and compounded medications following standard procedures.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted, measured and compounded medications following standard procedures.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for multiple customers daily and responding to patient questions regarding prescription and medication-specific issues.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Counted and labeled prescriptions with correct item and quantity.
  • Collected co-payments or full payments from customers.
  • Communicated instructions to patients or caregivers.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Assisted customers with special services, account updates and promotional options.
  • Operated cash register for cash, check and credit card transactions
  • Educated customers on promotions to enhance sales.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Assisted customers by answering questions and fulfilling requests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
Expected in 05/2023 Associate of Arts | Metropolitan Community College - Kansas City, Kansas City, MO GPA:
Expected in 05/2019 High School Diploma | Van Horn High School, Independence, MO GPA:

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Resume Strength

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  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Metropolitan Community College - Kansas City
  • Van Horn High School
Job Titles Held:
  • Administration Clerk
  • Sales Associate
  • Customer Service
  • Designated Hitter ( Cashier/Pharmacy Tech )
Degrees
  • Associate of Arts
  • High School Diploma

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