Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
Adaptable Administration Clerk with expertise in managing emails and phone calls for various departments. Highly skilled in editing and proofreading correspondence and documentation. Ready for a new position that involves handling various tasks in fast-paced settings.
Skills
- Editing and proofreading
- Meeting preparations
- Appointment scheduling
- Document control
- Proficient in word and excel
- Researching issues
- Telephone etiquette
- Data entry
- Customer satisfaction
- Spreadsheet development
- Peer relationships
- Administrative tasks
- Database management
- Processing mail
- Verbal and writing communication
Education and Training
American International University Houston, TX Expected in 05/2017 – – Associate of Science : Science of Criminal Justice - :
Experience
Ppg Industries, Inc. - Administration Clerk
Augusta, ME, 08/2019 - 01/2022
Augusta, ME, 08/2019 - 01/2022
- Documented and routed business correspondence to manage office paperwork.
- Fielded telephone calls and offered prompt, detailed answers to meet requests.
- Set and maintained office priorities to meet challenging deadlines with minimal available accommodations.
- Managed several calls per day from multi-line telephone system serving 10 member group.
- Processed over 300 documents per week in fast-paced retail setting.
- Maintained thorough records of government contracts, costs and supply orders to meet transparency requirements.
- Processed sales transactions to prevent long customer wait times.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Observed deadlines, enabling timely completion of tasks.
- Supported office clerical functions using word processing and other software, email and office machines.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Assisted team members with special projects by coordinating records and resources to meet expected requirements.
- Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
- Implemented practical file system with smooth data gathering and presentation criteria and trained staff on use.
- Organized computer-based information to minimize errors.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Trained office professionals on administrative procedures to keep file handling consistent and accurate.
- Contacted customers about changes or updates in accounts and communicated potential problems.
Firstservice Residential - Administration
Wimauma, FL, 09/2018 - 08/2019
Wimauma, FL, 09/2018 - 08/2019
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Processed financial documents, contracts, expense reports and invoices.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
- Monitored and tracked project performance data with spreadsheets to generate reports and keep management informed of important trends.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Updated details in company database by keying in customer contacts and delivery dates.
- Collected, calculated and reported on expenditure and statistical data to inform senior management.
The Cheesecake Factory - Cashier
Minnetonka, MN, 04/2014 - 08/2016
Minnetonka, MN, 04/2014 - 08/2016
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Met high productivity standards in processing payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Helped with purchases, locating items and signing up for rewards programs.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned customer purchases and supported transactions to streamline sales process.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Inspected items for damage and obtained replacements for customers.
- Answered customer quests, provided store information and escorted to desired store areas.
- Received payments for products and issued receipts.
- Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Resolved customer complaints and escalated worsening concerns for remediation.
- Assisted customers with account updates, new service additions and promotional offers.
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
- Processed numerous transactions per day with exceptional accuracy.
- Increased sales by suggesting specific complementary items to customers.
Sanford Health - Cook
Lennox, SD, 08/2012 - 08/2014
Lennox, SD, 08/2012 - 08/2014
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Set up and performed initial prep work for soups, sauces and salads.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Chopped, diced and sliced vegetables and fruit ahead of dinner rush.
- Grilled and deep fried various foods from meats to potatoes.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Replenished food items from inventory and rotated ingredients.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Precooked certain items during slow periods to reduce wait times during lunch and dinner rush.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Regulated oven, broiler and roaster operations for cooking at correct temperatures.
- Modified standard recipes to account for ingredient issues, customer requests or substitutions for allergen concerns.
- Precooked garnishes for later use to top off fresh dishes.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Developed processes to streamline food-preparation and presentation tasks, recommending changes as necessary to boost food-cost savings.
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Resume Overview
School Attended
- American International University
Job Titles Held:
- Administration Clerk
- Administration
- Cashier
- Cook
Degrees
- Associate of Science
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