administration assistant resume example with 7+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Goal-oriented administrative employee polished in identifying and implementing process improvements, including administrative workflow coordination and procedure documentation. Offering key strengths in time management and communications across all levels of personnel, management and clientele. Seeking a challenging role with room for growth and the opportunity to learn new skills.

  • Administrative operations
  • Data analysis and research
  • Customer relations
  • Project management
  • Business Planning
  • Confidential document control
  • Data entry
Education and Training
North Hardin High School Radcliff, KY Expected in 05/2012 High School Diploma : - GPA :
Jefferson Community And Technical College Louisville, KY Expected in 05/2022 Associate of Applied Science : Sports Medicine - GPA :
American Red Cross - Administration Assistant
Pennsauken, NJ, 02/2021 - Current
  • Monitored and tracked project performance data with spreadsheets to generate reports and keep management informed of important trends.
  • Processed financial documents, contracts, expense reports and invoices.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Entered invoice data into company database.
  • Remained up-to-date on various benefit plans, medical policies and state-specific clinical guidelines or criteria.
  • Applied medical criteria and clinical judgement to researched cases to evaluate and establish determinations.
  • Determined medical necessity and cost-effectiveness of services through utilization review processes.
Hanger, Inc. - Medical Receptionist
Jefferson City, MO, 03/2016 - 02/2021
  • Answered multi-line phone system.
  • Gathered, transcribed and typed medical information into charts.
  • Checked patients in and out for appointments and collected co-payments.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Compiled physical and digital documents, charts and reports.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Informed patients of financial responsibilities prior to rendering services.
  • Straightened up waiting room to maintain neat and organized space.
  • Handled office supply ordering, including ink cartridges, toner and paper
  • Protected patients by observing strict HIPAA guidelines.
Momentum Solar - Traveling Sales Representative
Katy, TX, 08/2014 - 03/2016
  • Fostered relationships with customers to expand customer base and retain business.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Prepared and processed contracts and order forms for new and existing customers.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Contacted new and existing customers to outline benefits of products.
  • Highlighted target products with eye-catching signs, displays and shelf positions.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Visited potential and current customers at personal and business locations to promote products.
First Republic - Client Service Specialist
Palm Beach, FL, 12/2013 - 08/2014
  • Received and submitted payments, updated account information and provided receipts.
  • Promoted client satisfaction by working with operational teams in proper resolution of service issues.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Assessed customer account information to determine current issues and potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Handled escalated customer service concerns to preserve revenue streams from key customers.

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Resume Overview

School Attended

  • North Hardin High School
  • Jefferson Community And Technical College

Job Titles Held:

  • Administration Assistant
  • Medical Receptionist
  • Traveling Sales Representative
  • Client Service Specialist


  • High School Diploma
  • Associate of Applied Science

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