administration assistant resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :

Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for medical professionals. Personable and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.


Credit checks

  • Multi-line phone systems
  • English
  • Office equipment maintenance
  • Filing
  • Typing
  • Microsoft Word
  • Excel
  • 10-Key
  • Cash Handling
  • Customer service
  • Data entry
  • Appointment scheduling
  • Customer relations
  • Payroll liability and deductions
  • 10-key proficiency
  • Document retrieval
  • Schedule management
  • Training and Development
  • Inventory supplies
  • Administrative operations
Administration Assistant, 07/2017 to 03/2020
Dynamic Workforce SolutionsMiami, OK,
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Processed financial documents, including contracts, expense reports and invoices.
  • Guided administrative and professional staff through computer and software problems.
  • Processed all departmental mail outs of award packages.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Managed building access by supplying key cards to employees and visitors.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Managed phone calls from clients during [Job title]'s absences and delivered informative answers to questions.
  • Created professional memoranda, letters and [Type] copy for [Job title]s, meeting expected deadlines for distribution.
  • Processed incoming mail and packages and placed envelopes in bins to be dispersed to personnel in [Type] and [Type] departments.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Coordinator/Customer Service Representative, 03/2014 to 07/2017
  • Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
  • Documented all labor hours and budget expenses for project.
  • Managed administrative processes and prepared key reports and documentation.
  • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
  • Managed incoming and outgoing correspondence and packages to support smooth daily operations.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Implemented innovative employee incentive program, which resulted in [Number]% increase in staff productivity.
  • Collected and organized documents and supplies for [Area].
  • Delivered key projects on-time and on-budget by effectively managing resources and staff.
  • Managed [Type] and [Type] functions by leveraging excellent leadership abilities and [Type] knowledge.
  • Demonstrated consistent operational excellence to maintain stellar office reputation.
  • Warmly welcomed employees and guests and addressed all needs with conscientious support.
  • Evaluated employee job performance and motivated staff to improve productivity.
Sales Associate/Frontline Specialist, 07/2009 to 09/2012
Walt Disney WorldCity, STATE,
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Prepared cash deposits up to $[Amount] with zero discrepancies.
  • Offered product and service consultations and employed upselling techniques.
  • Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
  • Helped average of [Number] customers per day by responding to inquiries and locating products.
  • Negotiated and closed deals with minimal oversight.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Processed orders through [System] and coordinated product deliveries.
  • Prepared and processed contracts and order forms for new and existing customers.
  • Implemented professional sales presentations to creatively communicate product quality and market comparisons.
  • Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
  • Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
  • Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
  • Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
  • Built client base and promoted products to new and existing clients.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Education and Training
GED: , Expected in 05/1998 to Debary Community College - DeBary, FL
Office Technology : , Expected in 05/1998 to Debary Community College - DeBary, FL

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Resume Overview

School Attended

  • Debary Community College
  • Debary Community College

Job Titles Held:

  • Administration Assistant
  • Coordinator/Customer Service Representative
  • Sales Associate/Frontline Specialist


  • GED
  • Office Technology

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