LiveCareer-Resume

administration assistant resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations, Recognized for exemplary customer service and team collaboration.

Skills
  • Records Management Systems
  • Transporting Files
  • Recordkeeping and Bookkeeping
  • Document Retrieval
  • Data Entry Documentation
  • Executive Presentation Development
  • Mail Management
  • Inventory Systems
  • Employee Coaching and Motivation
  • Performance Tracking and Evaluation
  • Call Center Operations
  • Performance Evaluations
  • Issue Resolution
  • Policy Enforcement
  • Positive and Constructive Feedback
  • Client Relations and Retention
  • Onboarding and Orientation
Education and Training
Jonesboro High School Jonesboro, GA Expected in 06/2005 High School Diploma : - GPA :
Experience
Firstservice Residential - Administration Assistant
Apple Valley, CA, 10/2021 - Current
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Checked stock to determine inventory levels and maintain office supply products.
  • Processed incoming mail and packages and placed envelopes in bins for employees.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Tracked project performance data to generate reports and keep management informed of important trends.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Maintained accurate department and customer records.
  • Coordinated appointments, meetings and conferences.
  • Processed financial documents, contracts, expense reports and invoices.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
Papa Murphy's Holdings, Inc. - Assistant Store Manager
West Valley City, UT, 04/2019 - 10/2021
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Maintained inventory by checking merchandise to determine levels.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Implemented campaigns and promotions to help with developing goods and services.
Papa Murphy's Holdings, Inc. - Assistant Store Manager
Woodburn, OR, 03/2011 - 08/2019
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Maintained inventory by checking merchandise to determine levels.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

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Resume Overview

School Attended

  • Jonesboro High School

Job Titles Held:

  • Administration Assistant
  • Assistant Store Manager
  • Assistant Store Manager

Degrees

  • High School Diploma

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