administration resume example with 19 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Career Overview

Seeking a managerial position with an opportunity to utilize excellent organizational and communication skills, and administrative support, upholding the highest standards of integrity, honesty, openness and professionalism.

Skill Highlights

Microsoft Office 2003 & 2007/2010 · Microsoft Project *Excel ·* MS Word · Adobe Acrobat ·* Power Point · *SharePoint *· Web Content management systems *· Microsoft Outlook · * Windows XP & 7 · Internet Explorer 10&11* Types 50WPM 8 * Windows Servers * Apple

Core Accomplishments
  • Process Improvement
  • Information Assurance; provisioned over 170 Air Force network accounts, repaired 200 issues, scrutinized access requirements for 200 personnel, $21 billion assets secured.
  • Development
  • Directed development, design and control of SharePoint content & data management to ensure information services enables for all clients use.
  • Training
  • Successfully trained Airman in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
  • Teamwork
  • Setup and sang national anthems for 10 Master Sergeant retirements/3 Change of Command Ceremonies/4 memorials to honor families and service members.

Professional Experience
Administration, 06/1996 to 06/2015
Firstservice ResidentialSummerville, SC,
  • Performed First-Line Supervisor functions by managing office and administrative services while effectively supervising 8+ personnel administrative support team: Directly supervised and coordinated the activities of administrative and executive support staff.
  • High level of proficiency required in Human Resource core competencies that include handling routine and complex customer inquiries via telephone and e-mail, and coordinating with supported unit administrative personnel, unit commanders, and other installation service providers.
  • Developed/maintained office management programs; analyzed work activities to ensure compliance with policies, current procedures, and other directives.
  • Motivated, developed, and directed administrative support team as they worked and used personnel resources to identify the best people for assigned duties.
  • Provided administrative support to professional staff and customers through face-to-face and telephone communications.
  • Built customer rapport.
  • Implemented/evaluated staff training/development programs as well as customer service and performance measurement criteria.
  • Interfaced with senior level external and internal customers.
  • Provided executive support.
  • Managed Databases which included the process of planning, coordinating, managing, sharing, and controlling organization's data assets worth $1.3 billion: Managed databases for the storage, modification, and retrieval of information to produce reports and record transactions.
  • Planned, directed, and coordinated administrative services for assigned organization which included records management, information management, and other office support services.
  • Implemented/managed the customer satisfaction program and responded to customer inquiries; upholding a customer satisfaction rate of 5 out of 5.
  • Established records filing systems; allocated clerical and administrative resources; and recommended changes to department processes, policies and procedures.
  • Managed assigned services projects and identified/obtained internal and external resources, also assisted office support workers to accomplish objectives and provided supervisor and customers with updates and status reports upon request.
  • Lead and performed Information Management functions.
  • Conducted information analyses to determine proper flow and life-cycle management of information and systems: Performed office management duties by ensuring efficient workflow and timely completion of all administrative support duties.
  • Marketing: development of job training manuals, handouts and training plans.
  • Weekly staff meeting presentations.
  • Created Knowledge Operations/Administrative social media page.
  • Provided guidance and assistance to subordinates on common, standard electronic communications applications and established policy, processes, and procedures for document management, collaboration, and workflow.
  • Performed database administration and implemented policies and procedures, in conjunction with management, to ensure security and integrity of organization's databases.
  • Operation and troubleshooting computer, copier, fax machine, calculator, multi-line telephone, printer, and other office equipment to complete day-to-day functions, to include the use of word processing, spreadsheets, electronic databases, and other system software.
  • Experience with setting up travel and expense reports.
Bachelors: Human Services, Expected in
University of Phoenix - Tucson, AZ

Human Services

Associates: Information Management, Expected in 2008
Community College of the Air Force - Tucson, AL

Information Management

Professional Affiliations
Nineteen years of military service in U.S. Air Force Innovative self-starter; able to complete all tasks without supervision Superior communication and customer service skills Ability to make difficult decisions in stressful situations Successful in learning and comprehending new systems and methods Security Clearance: Secret Clearance United States Air Force, Administrative Services Manager (07/1996-Present) Tucson, Arizona, Davis-Monthan Air Force Base

Administrative, administrative support, Adobe Acrobat, Apple, calculator, clerical, customer satisfaction, customer service, database administration, Databases, document management, e-mail, staff training, expense reports, fax machine, filing, Human Resource, Internet Explorer, Leadership, managing, Management Development, Marketing, Excel, Microsoft Office, office, Microsoft Outlook, Power Point, Microsoft Project, SharePoint, Windows, Windows XP, MS Word, multi-line telephone, office equipment, office management, Operations Management, page, personnel, copier, policies, presentations, printer, processes, rapport, Servers, spreadsheets, Supervisor, supervising 8, telephone, training manuals, troubleshooting, 55WPM, Web Content, word processing, workflow, SharePoint

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Resume Overview

School Attended

  • University of Phoenix
  • Community College of the Air Force

Job Titles Held:

  • Administration


  • Bachelors
  • Associates

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