Patient and empathetic Customer Service/Sales Representative & Auto Adjuster, with extensive
background in conflict resolution and customer care. Desires an insurance, management, or
customer care role. Very skilled in mentoring and training others, and establishing rapport with
clients. Self-motivated with exceptional communication and computer capabilities.
Admininistrative Assistant, 08/2014 to Current Ashland University – Columbus, OH
Assist students with registration; answer any questions/concerns Assistant to the Academic Advisor and Field Placement Coordinator; Prepare field placement and student teaching handbooks/packets Properly scan check payments and handle student's account information Maintain database entries; enter grades and placement test scores Prepare Adjunct Instructor's and Supervising Instructor's contracts for payments Work in conjunction with the Dean of Education's office at main campus.
Corporate Recruiter, 04/2014 to 07/2014 Randstad Technologies – Columbus, OH
Actively recruited and interviewed IT professionals seeking a new IT profession Generated leads by conducting research via LinkedIn and Bullhorn, and CareerBuilder Conducted in-house interviews as well as coached and mentored candidates over the phone Negotiated salaries with candidates and hiring managers.
Agency Career Specialist-Recruiter, 05/2013 to 04/2014 Farmers Insurance – Columbus, OH
Implemented all active and passive recruiting systems developed in the State Office to attract and retain new agents Managed a variety of tasks related to the identification, screening, and selection of employees Generated leads by conducting research and utilizing a variety of resources to recruit agents Traveled the state frequently to meet with active sales agents and their staff to promote retention, sales, and promotions Attended recruiting and marketing events on college campuses.
Claims Specialist II, 12/2009 to 05/2013 Nationwide Insurance-Centralized Vehicle Evaluation Center – Columbus, OH
Settled and negotiated total loss claims with policyholders, claimants, and attorneys; created and sent legal documentation Negotiated and settled offers with attorneys; negotiated/paid storage, rental & tow bills Organized daily claim loads; heavy phone call volume; rental reservations; process mail Resolved claim related issues; addressed coverage issues; SIU involvement; CAT duty Prepared subrogation and arbitration documents to be reviewed Assigned timely and appropriate reserves to claims.
Sr. Account Manager, 01/2005 to 09/2009 NetJets – Columbus, OH
Interfaced with high-end clients to coordinate a high level of service; Coordinated private domestic & international flights Successfully managed logistics for 30+ daily flights, including ground travel and catering; Compiled price quotes and contract/billing inquiries on a daily basis Resolved current day flight situations; problem solved logistic & weather issues Conversed daily with meteorologists, Sales V.P's, pilots, dispatchers, flight scheduling, jet owners/assistants, and high level management Negotiated with owners regarding the use of subcontracted private jets for their travels Member of the "Go-Team".
Chosen to be a part of special training courses conducted by the NTSB, RedCross, and flight attendants.
Liability & Fire/Theft Claims Specialist I, 09/1999 to 12/2004 Nationwide Insurance – Columbus, OH
Investigated auto accidents; conducted recorded interviews; determined liability; investigated rate evasion; conducted auto fire, theft, and fraud investigations; verified/investigated active auto coverage on all policies Negotiated settlements with attorneys and customers; worked with SIU and our legal teams; Prepared Subrogation/Arbitration documents Monitored medical bills and rental reservations, then paid accordingly; negotiated and settled "First Call" bodily injury (BI) claims Properly managed and paid reserves accordingly.
Bachelor of Arts: Sociology, Criminal Justice, Pyschology, 1 1999 Kent State University - OH Sociology, Criminal Justice, Pyschology
Member of The National Association of Professional Women *
* Alpha Omicron Pi, Columbus, OH Alumnae Chapter
-previous Recording Secretary
Academic, Administrative support, Arbitration, billing, BI, Strong interpersonal skills, communication skills, contracts, clients, client relations, Customer service, database, documentation, hiring, Instructor, Insurance, Team building, legal, logistics, marketing, mail, Office, MS Windows, negotiator, organizational, policies, recruiting, research, Sales V, sales, scheduling, settlements, Supervising, teaching, phone, time management, Employee training