Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • Experience with recruitment, screening, interviewing,  hiring and training new employees.
  • Communication skills consist of reflecting a positive, professional attitude, willing to listen and assist work conflicts with employees.
  • Efficiently manage, oversee and develop the following: budgets, statistical reports (Excel, Access, Power Point), vendor contracts, personnel records, training,recommendations for improvement of organizations policies and practices.
Core Qualifications
  • Resolve Conflict
  • Organizational Analysis
  • Program Development (Mentor Program)
  •  Communicating effectively
  •  Explaining, instructing, teaching
  • Data Compilation
  • Performance Evaluation
  • Budgeting/Forecasting
  • Process Improvement
  • Staff Training/Supervision
  • Team Building/Leadership
Professional Experience
Admin Supervisor, 09/2014 - Current
Maximus Inc. City, STATE,
  • Managed the sites attendance program and work closely with Managers and Human Capital to ensure disciplinary actions are issued on a timely basis.
  • Managed and consolidated all performance data for the site on a weekly, monthly, quarterly, yearly basis. 
  • Created and developed visual methods using excel to track performance trending : AHT, ADH, Vendor Errors, etc
  • Assist Work Force Management with issuing out employee schedules every quarter based on their performance using a specific metric table.
Eligibility Support Support, 07/2011 - 09/2014
Maximus Inc. City, STATE,
  • Supervise the daily work activities of employees and manage work processes that result in pre-determined internal/requirements
  • Accountable for analyzing team and individual performance of the quality control department sub-processes, across metrics, for multiple, designated operations groups.
  • Provides staff with appropriate tools and resources to perform their jobs and ensures that appropriate work instruction accordance with department procedures.
  • Effectively communicates required information to staff daily, and provides constructive and objective feedback.
  • Determine eligibility guidelines for TANF, Food Stamps, and Medicaid programs for clients.
  • Documenting information gathered, verifying case data, explaining program benefits and requirements, and review eligibility of clients for ongoing services. Process changes to client status, income changes, provide and answer inquiries or address issues, or resolve problems or complaints when applicable.
Customer Service Care Supervisor, 02/2008 - 07/2011
Cricket Communications City, STATE,
  • �  Responsible for handling escalated telephone and email inquiries from Pocket customer base and able to offer alternative solutions to the customer where appropriate. � 
  • As a customer care supervisor will communicate with customer using telephone and web-based tools and maintain working knowledge of company products, service and promotions. � 
  • Make financial decisions to protect/collect revenues and adjust customer accounts when applicable and utilize computer-based and operations systems to initiate and complete service orders, process purchases, payments and update or enter customer information.
  • Coordinate paperwork as needed between various inter-company departments.   � 
  • Promote our company and staff in a positive manner at all times when dealing with subordinates and others within and outside our organization. � 
  • Assist with additional duties such as paperwork for: fmla, bereavement leave, regular leave, jury duty leave, military leave, personal leave, time corrections, etc. � 
  • Schedule work flow of representatives as assigned by Customer Relations Director to ensure constant customer contact as dictated by inbound call volume and goals set for outbound projects. 
Infantry Scout/Admin Specialist, 06/1997 - 04/2007
United States Army City, STATE,
  • Leads a reconnaissance team during combat operations
  • Supervises tactical deployment of assigned element in offensive, defensive and retrograde operations
  • Receives and issues orders, coordinates action of the element with adjacent and support elements and organic and supporting fire power, analyzes terrain
  • Conducts tactical operation for a squad, operations of a patrol base and NBC operations
  • Operational security, prepares and operates and maintains secure communications equipment
  • Ensures collection and proper reporting of intelligence data to unit
  • Ability to identify strengths and weakness of alternative approaches to problems and time management, coordination and  monitoring skills
  • Oversee the sorting out and organizing of incoming and outgoing mail, parcels and freight deliveries.
  • Ensure that employees appropriately package and prepare local and international cargo for dispatch by stamping and labeling them.
  • Responsible for ensuring timeliness, guidelines and policies, and how to receive mail and attend to customers are met on a daily basis.
  • Monitor work attendance, punctuality and the quality of services employees provide.
  • Investigates customer complaints and identifies areas where discipline is lacking.
  • Responsible to report cases such as employees who carry alcohol to the workplace or solicit to help a client evade freight charges.
  • Identify areas where skill or professionalism is lacking and then works with HR (Human Resources) to implement training and refresher courses.
  • Design and implements orientation programs for new employee and briefs the new employees regarding the scope for their jobs.
  • Maintain proper and record-keeping to manage large volumes of mail and parcels. Also confirms and signs off records of inventories in short supply, route schedules, stamp stocks, employees shift schedule, and daily cash receipts. 
Education and Training
High School Diploma: , Expected in May 1997
Mercedes High School - Mercedes, TX
: Social Worker, Expected in
South Texas College (STC) - Weslaco, TX
Attended from August 2011 - May 2014
CompTIA - COMP001020138090 - September 24, 2010 - Computer Service Tech
  • Communication
  • Trustworthiness
  • Creativity
  • Feedback
  • Flexibility
  • Commitment
  • Confidence
  • Picking the Right Medium

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School Attended

  • Mercedes High School
  • South Texas College (STC)

Job Titles Held:

  • Admin Supervisor
  • Eligibility Support Support
  • Customer Service Care Supervisor
  • Infantry Scout/Admin Specialist


  • High School Diploma

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