Experience with recruitment, screening, interviewing, hiring and training new employees.
Communication skills consist of reflecting a positive, professional attitude, willing to listen and assist work conflicts with employees.
Efficiently manage, oversee and develop the following: budgets, statistical reports (Excel, Access, Power Point), vendor contracts, personnel records, training,recommendations for improvement of organizations policies and practices.
Core Qualifications
Resolve Conflict
Organizational Analysis
Program Development (Mentor Program)
Communicating effectively
Explaining, instructing, teaching
Data Compilation
Performance Evaluation
Budgeting/Forecasting
Process Improvement
Staff Training/Supervision
Team Building/Leadership
Professional Experience
Admin Supervisor, 09/2014 - Current Maximus Inc. – City, STATE,
Managed the sites attendance program and work closely with Managers and Human Capital to ensure disciplinary actions are issued on a timely basis.
Managed and consolidated all performance data for the site on a weekly, monthly, quarterly, yearly basis.
Created and developed visual methods using excel to track performance trending : AHT, ADH, Vendor Errors, etc
Assist Work Force Management with issuing out employee schedules every quarter based on their performance using a specific metric table.
Eligibility Support Support, 07/2011 - 09/2014 Maximus Inc. – City, STATE,
Supervise the daily
work activities of employees and manage work processes that result in
pre-determined internal/requirements
Accountable for
analyzing team and individual performance of the quality control department
sub-processes, across metrics, for multiple, designated operations groups.
Provides staff
with appropriate tools and resources to perform their jobs and ensures that
appropriate work instruction accordance with department procedures.
Effectively
communicates required information to staff daily, and provides constructive and
objective feedback.
Determine
eligibility guidelines for TANF, Food Stamps, and Medicaid programs for
clients.
Documenting
information gathered, verifying case data, explaining program benefits and
requirements, and review eligibility of clients for ongoing services.
Process changes to client status, income
changes, provide and answer inquiries or address issues, or resolve problems or complaints when
applicable.
Customer Service Care Supervisor, 02/2008 - 07/2011 Cricket Communications – City, STATE,
�
Responsible for handling escalated telephone and email inquiries from
Pocket customer base and able to offer alternative solutions to the customer
where appropriate.
�
As a customer care supervisor will communicate with customer using
telephone and web-based tools and maintain working knowledge of company
products, service and promotions.
�
Make financial decisions to protect/collect revenues and adjust
customer accounts when applicable and utilize computer-based and operations
systems to initiate and complete service orders, process purchases, payments
and update or enter customer information.
Coordinate paperwork as needed between various inter-company
departments. �
Promote our company and staff in a
positive manner at all times when dealing with subordinates and others within
and outside our organization.
�
Assist with additional duties such as paperwork for: fmla, bereavement
leave, regular leave, jury duty leave, military leave, personal leave, time
corrections, etc.
�
Schedule work flow of representatives as
assigned by Customer Relations Director to ensure constant customer contact as
dictated by inbound call volume and goals set for outbound projects.
Infantry Scout/Admin Specialist, 06/1997 - 04/2007 United States Army – City, STATE,
Leads a
reconnaissance team during combat operations
Supervises
tactical deployment of assigned element in offensive, defensive and retrograde
operations
Receives and issues orders, coordinates action of the
element with adjacent and support elements and organic and supporting fire
power, analyzes terrain
Conducts tactical operation for a squad, operations of
a patrol base and NBC operations
Operational security, prepares and operates and
maintains secure communications equipment
Ensures collection and proper reporting of
intelligence data to unit
Ability to
identify strengths and weakness of alternative approaches to problems and time
management, coordination and monitoring
skills
Oversee the
sorting out and organizing of incoming and outgoing mail, parcels and freight
deliveries.
Ensure that
employees appropriately package and prepare local and international cargo for
dispatch by stamping and labeling them.
Responsible for
ensuring timeliness, guidelines and policies, and how to receive mail and
attend to customers are met on a daily basis.
Monitor work
attendance, punctuality and the quality of services employees provide.
Investigates
customer complaints and identifies areas where discipline is lacking.
Responsible to
report cases such as employees who carry alcohol to the workplace or solicit to
help a client evade freight charges.
Identify areas
where skill or professionalism is lacking and then works with HR (Human
Resources) to implement training and refresher courses.
Design and
implements orientation programs for new employee and briefs the new employees
regarding the scope for their jobs.
Maintain proper
and record-keeping to manage large volumes of mail and parcels. Also confirms
and signs off records of inventories in short supply, route schedules, stamp
stocks, employees shift schedule, and daily cash receipts.
Education and Training
High School Diploma: , Expected in May 1997 - Mercedes High School - Mercedes, TX GPA:
: Social Worker, Expected in - South Texas College (STC) - Weslaco, TX GPA: Attended from August 2011 - May 2014
Certifications
CompTIA - COMP001020138090 - September 24, 2010 - Computer Service Tech
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
