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Admin Specialist/Visa Specialist Resume Example

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ADMIN SPECIALIST/VISA SPECIALIST
Professional Summary

Detail-oriented and experienced Admin Specialist and Visa Specialist with 8 years of Federal Government travel administrative skills and immigration laws experience in handling government tasks and duties. Excellent reputation for resolving problems and improving customer satisfaction. Has the ability for facilitating and spearheading investigations and analysis on documents. Committed to streamlining departmental functions and optimization of office security.

Awards

Multiple Department of State Franklin Award in year of 2017,2018 and 2020 for excellent customer services and team efforts.

Extra Miles Award during oversea mission in AIT Taiwan 2019

Highlights of Qualifications:

Communication

  • Active listener, able to employee tactful communication across coworker and customer of different background and culture.
  • Strong ability to communicate with senior level officers, clients, and other employees of organization, in diplomatic and an autonomous manner.
  • Professional call answerer, well trained in phone etiquette and experienced in call resolution.
  • Experienced in drafting official emails, memos and letters to a wild range of customers.
  • Ability to train, lead, and/or supervise paraprofessional staff
  • Excellent communication and interpersonal skills

Collaboration

  • Organize department webinar, training, hail and farewell events.
  • Extensive experience in working with different consulate offices across the globe.
  • Amazing ability to work quickly and reliably with little supervision and meet challenging targets
  • Maintain a high professional decorum with all staffs, department heads and foreign officials.
  • Well versed in working with staff, customers and department heads.
  • Strong ability to adapt to changes in procedures and assignments
  • Excellent organizational skills, attention to detail, and work ethic
  • Outstanding ability to prioritize work tasks, multi-task, and maintain focus.

Research and analysis

  • Years of experience in visa and passport application file review, verification and adjudication.
  • Excellent knowledge of visa and passport application procedures and rules and regulations pertaining to visa requirements
  • Exceptional knowledge of current Immigration law, policy, procedures and guide-lines
  • Routinely investigate sensitive database from multiple agencies for visa application fraud
  • Expert in cross examination of data and documents for discrepancies and customer claims.

Governmental Knowledge

  • Strong familiarity with Biometric Automated Toolset database (BATS)
  • Experienced in integrating fingerprint, iris scanning, and facial recognition technology
  • Knowledgeable in Interagency Identity Detection Equipment (HIIDE) system
  • Has extensive knowledge of Department of State personnel (Special Issuance Agency) and Consular Offices government routine work functions and goals
  • Pre exposed to governmental rules and regulations, and highly adaptive to baseline governmental systems
  • Handle and planning official function for Consular section and embassy events.

Microsoft Office

  • Strong working knowledge of electronic legal-research tools Microsoft office software Microsoft Office Suite programs and SharePoint .
Work History
10/2016 to 10/2020Admin Specialist/Visa SpecialistUS Department Of State | Washington, DC

Supervisor: Robert G. Ehrmann (202-485-7471)

  • Coordinating travel planning to include transportation and lodging.
  • Resolving problems with last minute changes and failed transportation arrangements.
  • Coordinating a wide spectrum of projects within the office.
  • Providing administrative support requiring analysis and preparation of materials associated with recurring deliverables as well as special projects.
  • Coordinating calendarsand requests for information for division directors and branch chiefs.
  • Review and screen applications for immigration benefits to ensure validity of documentation submitted and completeness of supporting documentation. I prepare a variety of reports utilizing a number of software applications
  • Assess the qualifications of visa applicants in support of Department of State and Department of Homeland Security missions to facilitate legitimate travel while securing the U.S. border
  • Excellent knowledge of VISA process mapping. For example: accept applications and download or enter basic biographic, upload the application, scan documents, and passport data into the NIV computer program, which assigns tracking numbers to each application
  • Strong ability to reviews correspondence, reports, and/or written analyses that include information on established aspects of the organization's activities, issues, and/or operations as it relates to managing offender records
  • Excellent ability to Interface with the Consular Support Centers to resolve cases
  • Supported Department of State's global operation, traveled aboard on temporary duty assignments servicing US Embassy and Consulate in Abuja Nigeria, Ho Chi Minh Vietnam, Shanghai China, and American Institute in Taiwan.
  • Performs a variety of technical and professional work related to monitoring and reporting on departmental business processes, activities, and outcomes
  • Coordinated U.S. Department of State colleagues for deployment, verifying personnel readiness to achieve mission objectives.
  • Maintained consistent record of completing projects in accordance with schedule and budget requirements.
10/2011 to 05/2015Consular Biometrics SpecialistUS Embassy - Tokyo | Tokyo, Japan

Supervisor: Andy Miller (202-485-7357)

  • Collect fingerprint of visa applicants managed over 200-300 people per day
  • Helped to draft Security Advisory Opinions and revocation cases.
  • Verified biometrics information.
  • Organized, scheduled, and coordinated office meetings and conferences.
  • Handled incoming phone calls and coordinated webinars for department staff.
  • Protected all files and records with sensitive data and maintained their confidentiality.
  • Ordered, procured, and replenished all office supplies, to prevent shortage of stock.
  • Assist in training Visa Assistants in job functions, duties, and tasks.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
  • Provided excellent service and attention to customers when face-to-face by interview window
  • Event planer for consular section
10/1999 to 08/2010Medical Office ManagerQueens Medical Center | Honolulu, Hawaii

Supervisor: Chang Dich Lai M.D (808-537-6761)

  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Developed policies and procedures for effective practice management.
  • Built relationships with physicians to create steady referral pipeline.
  • Developed and maintained electronic record management systems to analyze and process data.
  • Supervised all clinical operations and schedule staff in clinics.
  • Organized front and Back office operations ensuring that administrative and clinic services required for smooth and efficient operation are provided.
  • Managed care delivery according to required standards and guidelines.
  • Maintain all office/section documents, files and records
  • Outstanding experience in managing various clinic activities and scheduling appointments
  • Act as a liaison between supervisor and other offices.
  • Evaluated any charge discrepancies and managed and completed all requests.
  • Monitored all phone calls and answered most questions and completed most clinic business involving established policy or routine matters without referring people to Medical Doctors.
  • Remarkable ability to work well under pressure and make quick decisions in accordance with set rules
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Accurately collected personal, billing and medical details for100 plus patients per day.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Scheduled appointments for doctor visits and procedures using desktop calendar software.
Education
05/1999Bachelor of Arts | Humana Services Hawaii Pacific University, Honolulu, HI
Clearance

Active DOD Secret Security Clearance

Language Skills

Mandarin Chinese-Native Fluency ( Speaking/Reading/Writing)

Japanese-Survival Fluency ( Speaking/Reading/Writing)

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Resume Overview

Companies Worked For:

  • US Department Of State
  • US Embassy - Tokyo
  • Queens Medical Center

School Attended

  • Hawaii Pacific University

Job Titles Held:

  • Admin Specialist/Visa Specialist
  • Consular Biometrics Specialist
  • Medical Office Manager

Degrees

  • 05/1999 Bachelor of Arts | Humana Services

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