admin remote resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Adaptable Administrative Specialist committed to facilitating efficient office operations by streamlining administrative systems and procedures. Superb schedule coordination and project planning abilities. Personable and productive with 65 wpm type speed and proficiency in MS Office and Quickbooks. Organized data/order entry specialist bringing 17 + years of experience in customer support, office administration and leadership. Collaborative with dedication to accurately determining and achieving strategic administrative objectives. Proven to analyze complex issues and implement effective solutions. Adaptable and solutions-oriented to manage stringent budgets and timelines.

  • Team-building
  • Flexible and Adaptable
  • Active Listening/Excellent Communication
  • Analytical and Critical Thinking
  • Written Communication
  • Planning and Coordination
  • G-Suite/MS Office/Slack/
  • Organization and Time Management
  • Problem-Solving
  • Good Telephone Etiquette
  • Dependable and Responsible
  • Training and Development
Work History
Admin Remote, 10/2016 to Current
Securian FinancialSaint Paul, MN,
  • Create AIA pay requisite docs
  • Dispatch over 200 calls per day
  • Keep up with material fabrication
  • Getting proper COI for clients
  • Outlook/Word/Excel
  • Corresponding with other contractors to make sure scope of work is being completed
  • Slack
  • Emailing Customer Escalations
  • Increased customer satisfaction by resolving issues
  • Used Microsoft Word and other software tools to create documents and other communications
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement
  • Managed system support functions to set priorities and service levels expectations
  • Verified accurate account invoicing through collaboration with accounting department
  • Tracked orders and notified customers of status or potential delays
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors
Admin/Customer Service/Dispatcher, 10/2017 to 04/2018
Preferred Air Conditioning & MechanicalCity, STATE,
  • Create packages for new clients
  • Review permit information for accuracy
  • Outlook/Word/Excel
  • Corresponding with other contractors to make sure scope of work is being completed
  • Emailing Customer Escalations
  • Maintained updated and detailed records of calls in physical and electronic database
  • Closely monitored dispatch board to triage and prioritize over 200 daily calls
  • Produced detailed reports to track trends and keep senior management informed
  • Monitored incoming contracts and service agreements for correct pricing and information
  • Prepared compliance reports and disseminated to upper management
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using QuickBooks software
  • Trained staff on operating procedures and company services
Remote Operations Assistant, 01/2011 to 05/2016
Twin Star InternationalCity, STATE,
  • Invoicing/credits
  • Freight Claims
  • QuickBooks/Mas
  • AP/AR
  • Liaison for warehouse and carrier
  • Dispatching
  • Customer Service
  • Warranty claims/Parts Management
  • Order entry
  • Daily deposits
  • Outlook, Word, Excel
  • Product Query Q&A
  • Investigated daily variances and corrected errors to resolve discrepancies
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
  • Prepared vendor invoices and processed incoming payments
  • Researched, gathered and collected data to show progress and current costs to stakeholders
  • Maintained good working relationships with vendors and resolved disputes
  • Reconciled accounts receivable ledger to verify payments and resolve variances
  • Collaborated with vendors to orchestrate efficient shipments of all manufactured products to more than 65 Big Box customers
  • Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy
Regional Sales Consultant, 03/2004 to 01/2011
Babor CosmeticsCity, STATE,
  • Duties included but not Limited to:
  • Customer Service/Sales
  • Created sales objectives, prepared quotas and designed effective sales plans to drive business goals
  • Data Entry/ Order Entry
  • Word/Excel
  • Operating general office equipment
  • Billing using MAS
  • QuickBooks
  • Handling all east coast customers and clients with billing and general product knowledge as well as superb customer service
  • Establishing and managing vendor information
  • Matching invoices to purchase orders
  • Reviewing invoices for accuracy and completeness
  • Inputting vendor invoices into accounting systems
  • Creating new customers
  • Communicates with suppliers and customers on daily basis
  • Shipping using UPS and FEDEX onboard logistics
  • Inventory management
  • Creating new sales packages for end consumers and big box clients and department stores
  • Some online marketing
  • B2B client's management and order entry
  • Introduced higher standards for customer service and increased efficiency by streamlining operations
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty
  • Kept accurate records to document customer service actions and discussions
  • Negotiated contracts with outside carriers to minimize costs to company and customers
  • Collaborated with marketing department to launch and manage promotional activities and campaigns
  • Created and reviewed invoices to confirm accuracy
  • Followed through with client requests to resolve problems
  • Researched and corrected customer concerns to promote company loyalty
Bachelor of Science EXPECTED: , Expected in 05/2024 to Southern New Hampshire University - Hooksett, NH

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Resume Overview

School Attended

  • Southern New Hampshire University

Job Titles Held:

  • Admin Remote
  • Admin/Customer Service/Dispatcher
  • Remote Operations Assistant
  • Regional Sales Consultant


  • Bachelor of Science EXPECTED

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