Administrative and Collections Officer with 12 years experience
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Organized file systems and maintained softcopy and paper files.
Served as central point of contact for all units, departments and outside vendors needing to gain access to Collections Division.
Wrote reports, policies and memos for Collections Division.
Wrote correspondence send out through email.
Maintained an up-to-date department organizational chart.
Dispersed incoming mail to correct recipients throughout the office.
Supplied key cards and building access to employees and coordinates it with the Company's Security Department.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Facilitated working relationships with co-tenants and building management.
Created PowerPoint presentations used for business development.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Created weekly and monthly reports and presentations.
Properly routed documents through the signature process.
Received and distributed faxes and mail in a timely manner.
Received and screened a high volume of internal and external communications, including email and mail.
Maintained and reserved the executive conference room calendar.
Managed daily office operations and maintenance of equipment.
Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Managed the Inbound Walk-in area, including responding to telephone and in-person requests for information.
Organized file systems and maintained softcopy and paper files.
Served as central point of contact for all internal and external customers to gain access to Collections Division.
Wrote reports and correspondence from dictation and handwritten notes.
Dispersed incoming mail to correct recipients throughout the office.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Facilitated working relationships with other departments and division.
Created PowerPoint presentations used for business development.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Properly routed documents through the signature process.
Received and distributed faxes and mail in a timely manner.
Received and screened a high volume of internal and external communications, including email and mail.
Managed daily office operations and maintenance of equipment.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified timeframes.
Improved customer ratings by [ Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Developed effective relationships with all collections departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues. Formulated and enforced Service Center policies, procedures and quality assurance measures. Achieved customer satisfaction rating of [ Properly directed inbound calls inphone queues to improve call flow.
Planned travel arrangements for [ Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed file systems and maintained softcopy and paper files. Maintained the front desk and reception area in a neat and organized fashion. Served as central point of contact for all outside vendors needing to gain access to the building. Wrote reports and correspondence from dictation and handwritten notes. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Facilitated working relationships with co-tenants and building management. Organized files, developed spreadsheets, faxed reports and scanned documents. Properly routed agreements, contracts and invoices through the signature process. Received and distributed faxes and mail in a timely manner. Received and screened a high volume of internal and external communications, including email and mail. Managed daily office operations and maintenance of equipment. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Emphasis in Management subjects.
Top 5 Academic Achievement Award
Office Administration coursework
Business Writing seminar
Coursework in Human Resource Management and Business Administration
Coursework in Finance and Business Administration
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