Admin Assistant Resume Example

• Maintain current knowledge and consistent compliance with other banking regulations and Bank policies and procedures related to the position.
• Excels in everyday Customer relations.
• Delivers quality of service and defined by department standards.
• Process paying/receiving transactions and maintains accurate records of all transactions.
• Cashes checks within assigned limits and stated guidelines.
• Responsible for daily cash settlements of cash and proof transactions.
• Opens checking, savings, money market and certificates of deposit accounts.
• Order check and ATM/Debit cards and provides starter checks for new accounts.
• Prepares and maintains account paperwork, including signature cards, check orders, transfers and service charges.
• Identify cross-sell and referral opportunities to broaden customer banking relationships.
• Provides efficient and courteous customer service, researching problems and implementing appropriate resolution.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
• Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
• Met deadlines by proactively managing individual and team tasks and implementing processes.

• Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
• Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
• Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
• Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
• Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
• Promoted products or services to each customer to consistently achieve sales targets.
• Executed customer transactions, including deposits, withdrawals, money orders and checks.
• Upheld strict financial controls by keeping funds secure and accurately transferring monies.
• Coordinated daily cash reconciliation in high-volume location.
• Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
• Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
• Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
• Processed quarterly vault and ATM audits with zero error rate.

Promoted to Branch Coordinator 3/1/2017

• Recommend products to customers, based on customers' needs and interests.
• Physical skills, hand eye coordination, communication skills, ability to use hand and power tools.
• Ability to follow manuals for repair of vehicles.
• Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
• Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
• Forward orders to corresponding manufactures.
• Receive payment and record receipts for services.
• Operate office machines i.e.
• Photocopiers, scanner, facsimile, voice mail system, personal computer.
• Maintain and update filing, inventory, mailing, and database systems, either manually hard copy or using a computer.
• Inventory and order materials, supplies and services.
• Establish or identify prices of goods, services and tabulate bills using calculator, cash register or optical price scanner.
• Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
• Troubleshot and diagnosed mechanical issues, completed basic repairs and conducted preventive maintenance actions to keep equipment functional.
• Kept accurate records of all incoming and outgoing shipments.
• Changed out forklift batteries and connected batteries to battery charger.
• Performed routine maintenance and repairs using hand and power tools to maximize reliability.
• Operated power tools as well as hand tools, equipment and machinery according to prescribed safety procedures.
• Ordered repair parts quickly to prevent delays in projects and repair work.
• Examined new and replacement parts to uncover defects.
• Managed inventory through computerized inventory control system.
• Corrected unsafe conditions in work areas and immediately reported incorrectable conditions to supervisor.
• Kept tool, material and equipment inventory updated.
• Removed trash and cleaned office and customer areas to keep building neat and organized for personnel and visitors.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Complied with local, state and federal laws, including reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
• Monitored day-to-day activities of shop, communicating issues with shop owners and closely watching over inventory.
• Performed store open and close procedures as part of shift responsibilities.
• Monitored aging inventory and placed collateral up for sale upon payoff of loan terms.
• Performed monthly inventory checks and ran reports.
• Processed new inventory to ready for stocking on sales floor.
• Material handler including products, returns and equipment.
• Lifting and sorting of merchandise
• Consistently lifted materials weighing as much as 50 pounds.