Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Over 10 years of managerial and supervisory experience. Over 6 years of military experience in managing maintenance operations and logistics. Over 4 years' experience managing various civilian projects. Extensive knowledge obtained in utilizing most military and civilian computer software, systems, technology and applications. Established and planned requirements to persuade consumers to utilize company products. Analyzed business needs goals and financial effects to determine the most optimal approaches. Managed, trained, and assisted in the overall success of multiple projects. Possess a Current, Active Secret Security Clearance. Analyzed and coordinated the logistical functions of CONUS and OCONUS. Was held responsible for the entire life cycle of a product, including acquisition, distribution, internal allocation, delivery, and final disposal of resources. Analyzed and managed risk management issues by identifying, measuring, and making decisions on operational or enterprise risks for an organization.
  • MS/Project, Excel, Word, PowerPoint, and Outlook.
  • Project Management Officer (PMO) Certification/Experience
  • Organization & Planning skills Network security, computer forensics, intrusion detection, and incident handling
  • Microsoft Office: Word, Power Point, Excel, Outlook, Access, and Publisher
  • Programs: C programming, C++, Java, binary coding, and Assembly Language
  • AutoCAD
  • Linux CPOF (Command post of the future), BCS3 (Battle Command Sustainment Support System), SAMS-1E/2E (Standard Army Maintenance System), PBUSE (Property Book Unit Supply Enhanced), SAARS-1(Standard Army Automated Retail System), SAAS-MOD (Standard Army Ammunition System-Modernization), Tandberg (Video Tele Conference), and ULLS-A (Unit Level Logistics System-Aviation).
  • Management/Leadership Challenges others to develop in to leaders by focusing on Coaching and Development to maximize subordinates efforts
  • Served as a positive role model and mentor through leading by example and providing developmental opportunities
  • Focused on team development by ensuring tasks aligned with organizational goals and needs Inspires peers and coworkers to attain goals and pursue excellence
  • Keen ability to develop staff by identifying performance and training needs
  • Plans long term and short term goals for successful task completion
  • Oversaw successful staffing of over 40 employees and ensured adherence to scheduling
  • Developed the leadership skills to build and sustain high-performing project teams
  • Delegated over 12 employees to appropriate tasks for optimal production and successful completion
  • Ability to deal and work with people of different temperaments, backgrounds and educational qualifications.
  • Aligns team members around organizational strategy and values
  • Ability to operate and manage subordinates independently with little to no guidance
  • Provided critical decision making information on all matters pertaining to maintenance operations that lead to the successful completion of 12 major maintenance components.
  • Consistently demonstrated the ability to lead and communicate effectively, providing guidance and recommendations to over 100 personnel under his direct leadership
  • Determined the approaches and methods necessary to carry out assignments, including designing overall plans and strategies for executing the Army's mission;
  • Project Development Exceeded performance standards as the Senior Project developer for a new customer service enhancement program
  • Resourced and managed personnel to meet program objectives and service goals
  • Conducted project analysis and presented verbal and written proposals to make recommendations that increased project effectiveness, reduced cost, and improve productivity Identified resources needed for job effectiveness
  • Build a strong team identity through vision, purpose and commitment
  • Develop teams to maximize their strengths and enhance productivity.
Adjunct Instructor/teacher, to
Department Of DefenseGreenbelt, MD,

Responsible for educating students in an active learning environment from approved curriculum in accordance with assigned schedule. Possess and demonstrate the ability to effectively translate subject matter expertise, building relationships and understanding the importance of customer service is essential. Primary responsibilities include understanding and adapting to multiple learning styles and the ability to create a flexible lesson plan to engage students in both traditional and non-traditional learning activities. Ability to coach, mentor and lead students through the class material.

Logistics Management Officer, 10/2006 to
US ArmyCity, STATE,

Maintained and developed positive business relationships with customer's key personnel involved in or directly relevant to a logistics activity. Developed an understanding of customers' needs and took actions to ensure fulfillment of all demands. Managed the availability and directed allocation of materials, supplies, and finished products. Collaborated with other departments to meet customer requirements and take advantage of sales opportunities or in the case of shortages, to minimize negative impact on business. Protected and controlled proprietary materials; Reviewed logistics performance with customers against targets, benchmarks and service agreements. Developed and implemented technical project management tools: plans, schedules, and responsibility and compliance matrices. Directed team activities to establish task priorities, schedule and track work assignments, provide guidance, and ensure the availability of resources. Developed new reporting format, which streamlined existing reporting process to relay project plans, progress, and results to corporate level management entities. Directed and supported the compilation and analysis of technical source data necessary for product development. Performed Machinist functions in the fabrication, repair and modification of metallic and nonmetallic parts used in a variety of equipment. Safely operated lathes, drill presses, grinders and other machine shop equipment to manipulate metals and meet design specifications and tolerances. Skilled in performance of duties related to welding, brazing and soldering of metal parts. Repaired automotive and shipping parts through use welding equipment; measurement of work with calipers, micrometers and rulers; and study of blueprints or written plans of the parts fabricated or repaired. Set up and operated lathes to make shaft and gear parts, cut metal stock using power hacksaws and bandsaws, bore holes using drill presses, and shaped and smoothed parts using grinders.

Senior Project Supervisor/manager, 2004 to
AFNI Upsourcing IncCity, STATE,

As a Senior Project Supervisor, effectively accomplished departmental objectives through management of staff, organizing data, and monitoring and scheduling activities to meet or exceed performance standards and service level goals. Developed each employee through coaching, identification of training and performance needs, effective motivation, and education on developmental opportunities. Maintained productive work teams through selection of qualified and trainable staff, regular evaluation of performance, establishment of departmental goals, and through the creation of a supportive work environment. Performed and demonstrated business and technical writing skills with proper punctuation, spelling and grammar to create written instructions, memorandums and correspondence. Displayed effective presentation and project management skills; demonstrated analytical skills, ability to identify problems, trends, develop solutions, and implement a course of action. Competent to assimilate information quickly, listen and communicate appropriately with management, peers and subordinates in a manner that promotes positive, professional interaction while maintaining confidentiality. Proficient skills in the utilization of Microsoft Word, Excel, PowerPoint, and a host of other computer software. Also

Served as middle management as a Real Time Adherence Analyst to verify communication of all information relevant to staffing requirements for various projects. Collaborated as a cross-functional single point of contact for Workforce Management with Information Technology and Telecommunications departments regarding production influencing system related issues. Tracked and reported issues, resolutions, schedule adherence and employee occurrences. Monitored productivity, half hour call volume service standard, average handling time, and staffing requirements. Alert Operations Management on threshold violations. Update employee and team data maintained in the workforce management software. Assessed real time call volume for escalation to Operations Management and recommended short-term adjustment to staffing to address current issues. Monitored and reported allocation changes in staffing plan and schedule to workforce management team.

Master's Degree: Information technology Project Management, Expected in Dec 2015
American Military University - ,

Information technology Project Management

MBA: Business Administration, Expected in 2012
American Military University - ,
Certificate: Medical Billing and coding & Electronic Health records, Expected in 2013
Miller Motte Technical College - Columbus, GA

Certified Billing and Coding Specialist (CBCS)

Certified Electronic Health Record Specialist (CEHRS)

American Heart Association CPR certified

American Heart Association BLS Instructor Certification

Bachelor of Arts: Liberal Studies, Expected in 2010
Thomas Edision State College (TESC) - ,

BA in liberal studies with a concentration in computer engineering.

Master's Degree: Business Administration Information Technology, Expected in 2013
- ,
Business Administration Information Technology
Certificate in Medical Billing and Coding.: , Expected in 2013
- ,
Bachelor's Degree: Liberal Studies Computer Engineering/Computer Science, Expected in 2010
- ,
Liberal Studies Computer Engineering/Computer Science

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School Attended

  • American Military University
  • American Military University
  • Miller Motte Technical College
  • Thomas Edision State College (TESC)

Job Titles Held:

  • Adjunct Instructor/teacher
  • Logistics Management Officer
  • Senior Project Supervisor/manager


  • Master's Degree
  • MBA
  • Certificate
  • Bachelor of Arts
  • Master's Degree
  • Certificate in Medical Billing and Coding.
  • Bachelor's Degree

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