Responsible for educating students in an active learning environment from approved curriculum in accordance with assigned schedule. Possess and demonstrate the ability to effectively translate subject matter expertise, building relationships and understanding the importance of customer service is essential. Primary responsibilities include understanding and adapting to multiple learning styles and the ability to create a flexible lesson plan to engage students in both traditional and non-traditional learning activities. Ability to coach, mentor and lead students through the class material.
Maintained and developed positive business relationships with customer's key personnel involved in or directly relevant to a logistics activity. Developed an understanding of customers' needs and took actions to ensure fulfillment of all demands. Managed the availability and directed allocation of materials, supplies, and finished products. Collaborated with other departments to meet customer requirements and take advantage of sales opportunities or in the case of shortages, to minimize negative impact on business. Protected and controlled proprietary materials; Reviewed logistics performance with customers against targets, benchmarks and service agreements. Developed and implemented technical project management tools: plans, schedules, and responsibility and compliance matrices. Directed team activities to establish task priorities, schedule and track work assignments, provide guidance, and ensure the availability of resources. Developed new reporting format, which streamlined existing reporting process to relay project plans, progress, and results to corporate level management entities. Directed and supported the compilation and analysis of technical source data necessary for product development. Performed Machinist functions in the fabrication, repair and modification of metallic and nonmetallic parts used in a variety of equipment. Safely operated lathes, drill presses, grinders and other machine shop equipment to manipulate metals and meet design specifications and tolerances. Skilled in performance of duties related to welding, brazing and soldering of metal parts. Repaired automotive and shipping parts through use welding equipment; measurement of work with calipers, micrometers and rulers; and study of blueprints or written plans of the parts fabricated or repaired. Set up and operated lathes to make shaft and gear parts, cut metal stock using power hacksaws and bandsaws, bore holes using drill presses, and shaped and smoothed parts using grinders.
As a Senior Project Supervisor, effectively accomplished departmental objectives through management of staff, organizing data, and monitoring and scheduling activities to meet or exceed performance standards and service level goals. Developed each employee through coaching, identification of training and performance needs, effective motivation, and education on developmental opportunities. Maintained productive work teams through selection of qualified and trainable staff, regular evaluation of performance, establishment of departmental goals, and through the creation of a supportive work environment. Performed and demonstrated business and technical writing skills with proper punctuation, spelling and grammar to create written instructions, memorandums and correspondence. Displayed effective presentation and project management skills; demonstrated analytical skills, ability to identify problems, trends, develop solutions, and implement a course of action. Competent to assimilate information quickly, listen and communicate appropriately with management, peers and subordinates in a manner that promotes positive, professional interaction while maintaining confidentiality. Proficient skills in the utilization of Microsoft Word, Excel, PowerPoint, and a host of other computer software. Also
Served as middle management as a Real Time Adherence Analyst to verify communication of all information relevant to staffing requirements for various projects. Collaborated as a cross-functional single point of contact for Workforce Management with Information Technology and Telecommunications departments regarding production influencing system related issues. Tracked and reported issues, resolutions, schedule adherence and employee occurrences. Monitored productivity, half hour call volume service standard, average handling time, and staffing requirements. Alert Operations Management on threshold violations. Update employee and team data maintained in the workforce management software. Assessed real time call volume for escalation to Operations Management and recommended short-term adjustment to staffing to address current issues. Monitored and reported allocation changes in staffing plan and schedule to workforce management team.
Information technology Project Management
Certified Billing and Coding Specialist (CBCS)
Certified Electronic Health Record Specialist (CEHRS)
American Heart Association CPR certified
American Heart Association BLS Instructor Certification
BA in liberal studies with a concentration in computer engineering.
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