LiveCareer-Resume

adjunct instructor resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
Business Analyst offers 15 years in technical experience in various industries. Expert on business and systems requirements, user acceptance testing, process improvement and end-user training. Motivated Business Analyst with the technical expertise and business acumen necessary to translate business requirements and objectives into scalable, highly resilient and successful system solutions.
Skills
  • Project management
  • Data management
  • Process implementation
  • Client assessment and analysis
  • Release Planning
  • Workflow analysis
  • Data mapping
  • Test case scenarios
  • Gap analysis
  • Business process mapping
  • SQL and databases
  • HTML and CSS
  • Microsoft Office Suite
  • Multi-tasking
  • Team liaison
  • Self-motivated
  • Strong verbal communication
  • Extremely organized
Education
University of Maryland University College Adelphi, MD Expected in 2010 Master of Science : Information Technology - GPA :
    Information Technology
  • Emphasis in Information Assurance
, Expected in Master's : - GPA :
DeVry University Orlando, FL Expected in Bachelor of Science : Information Technology - GPA : Information Technology
University of South Carolina , SC Expected in Bachelor of Science : Statistics - GPA : Statistics
Work History
Hampton University - Adjunct Instructor
Hampton, VA, 09/2013 - Current
  • Worked with an average of 25 participants per class.
  • Used a variety of assessment tools and strategies to improve instruction methods.
  • Clearly communicated objectives for all lessons, units and projects to all students.
  • Taught introductory level courses in Information Technology.
  • Fostered students’ commitment to lifelong learning by connecting course materials to broader themes and current events.
  • Supervised and evaluated students' final project work.
  • Guided students in using technology to support educational research.
  • Monitored students’ academic progress and referred students who were struggling to campus resources.
Triumvirate Environmental - Business Analyst
Cleveland, OH, 2012 - 2014
  • Implemented user acceptance testing with a focus on documenting defects and executing test cases.
  • Identified process inefficiencies through gap analysis.
  • Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.
  • Developed wireframes, site maps and content inventories.
  • Recommended operational improvements based on tracking and analysis.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Researched and resolved issues regarding the integrity of data flow into databases.
  • Documented business processes and analyzed procedures to see that they would meet changing business needs.
  • Mapped current processes and offered recommendations for improvement.
Outfront Media Inc - IT Academic Advisor
Jacksonville, FL, 08/2010 - 2012
  • Provide direct, comprehensive program guidance to graduate and undergraduate information technology students.
  • Provide students with in-depth information concerning course descriptions, prerequisites, and registration procedures; assist in developing academic schedules; counsel students facing academic problems; counsel students regarding change of major and process requests; audit student's progression toward graduation; work on special projects and make presentations; and assist with data collection and analysis for annual reports.
  • Maintain regular communication with students according to University protocol.
  • Efficiently manage 80+ students' in various IT degree plans.
  • Plan and manage student communication and track student performance.
  • Provide constructive feedback to enhance IT student resources and courses.
  • Successfully maintain student satisfaction with mentoring.
  • Maintain a 90% student retention rate and over 70% on-time graduation progress rate.
Saddle Creek Logistics Services - Technical Support Analyst
Polk City, FL, 08/2008 - 08/2010
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Managed call flow and responded to technical support needs of customers.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Followed up with clients to ensure optimal customer satisfaction.
  • Conducted research to address customer concerns.
  • Answered incoming calls from residential and small business customers.
  • Remained up-to-date on the latest technologies and solutions applicable to company products.
Cna Financial Corp. - Business Intelligence Analyst
Dallas, TX, 08/2006 - 09/2007
  • Developed forecasting tools and dashboards to analyze KPIs, business pipeline and trends.
  • Monitored and analyzed financial, statistical and operational data trends.
  • Built and maintained databases for forecasting future financial performance.
  • Automated the daily report delivery process.
  • Recommended process and systems improvements such as database management systems and a workflow management process.
  • Collaborated with the Marketing, Sales and Finance departments to solicit reporting requirements and improve reporting processes.
Clough, Harbour & Associates, Llp - Operations Consultant
Savannah, GA, 08/2005 - 08/2006
  • Supported management through risk identification, control testing and process improvement procedures.
  • Reported internal control issues to management and supplied comprehensive recommendations to mitigate the associated risks.
  • Mapped process activities to desired outcomes to rectify operational inefficiencies.
  • Recommended operational improvements based on tracking and analysis.
  • Researched and resolved issues regarding the integrity of data flow into databases.
  • Documented business processes and analyzed procedures to see that they would meet changing business needs.
Presidio, Inc. - Network Analyst
DC, State, 2003 - 06/2005
  • Monitored the company-wide trouble ticket queues.
  • Tested and evaluated OS patches to improve performance and usability.
  • Communicated with vendors to resolve network outages and periods of reduced performance.
  • Documented all server and network problems and other unusual events in detail.
  • Diagnosed system hardware and software problems using advanced root-cause analysis.
  • Managed the development, deployment and training of the Treasury Management systems.
  • Completed remote repairs involving software solutions and hardware repairs.
  • Served as a liaison between the user community and software providers.
Anne Carlsen - Logistics Analyst
Usa ● Minot, ND, 2002 - 2003
  • Determined the most cost-effective procedures and routes for shipments.
  • Translated business needs and priorities into actionable logistics strategies.
  • Gathered, logged and monitored all shipping data.
  • Minimized damage and repair costs through careful management and preventative maintenance.
  • Reviewed and analyzed data to amass strategic insight.
  • Presented carrier-performance metrics and monthly costs reports to executive team.
  • Conducted research on logistics operations, including literature reviews, interviews and site visits.
  • Created presentations to keep employees up-to-date on company goals and achievements.
International Gaming Technology Inc. - Accountant
Austin, TX, 06/2000 - 2002
  • Successfully implemented new technologies and process automations to encourage continuous improvement.
  • Facilitated successful internal and external audits through sound and thorough documentation.
  • Composed effective accounting reports summarizing accounts payable data.
  • Posted receipts to appropriate general ledger accounts.
  • Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
  • Researched and resolved accounts payable discrepancies.
  • Balanced monthly general ledger accounts to accurately record cost and month end accruals.
  • Coded and entered invoices each day into the in-house accounting software.
  • Reconciled vendor statements and handled payment complaints or discrepancies.
  • Reviewed all expense reports for accuracy and proper expense disclosure.
  • Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
  • Supervised and coordinated projects for external auditors and examiner evaluations.
W.E. Stanley & Company, Inc - Systems Administrator
City, STATE, 08/1998 - 2000
  • Installed software and resolved technical issues.
  • Provided base level IT support to non-technical personnel within the business.
  • Modified existing software to correct errors, upgrade interfaces and improve performance.
  • Researched, designed and implemented scalable applications for information identification, extraction, analysis, retrieval and indexing.
  • Worked closely with other team members to plan, design and develop robust solutions in a timely manner.
Skills
academic, ad, automate, business analysis, Business Intelligence, Business Objects, business operations, business processes, Business Systems Analysis, com, computer hardware, hardware, Consultant, consulting, client, excellent customer service, customer service, customer support, data collection, DTS, data warehouse, delivery, documentation, ETL, fast, Finance, hardware support, help desk, information technology, instructor, internet connectivity, internet security, managing, marketing strategies, Marketing, Matlab, mentoring, Microsoft Outlook, Windows XP, networking, networks, operating systems, Oracle, peripherals, policies, presentations, processes, progress, project plans, quality, QA, reporting, requirement, researching, Retail, Sales, SAP, SAS, scripts, service level agreements, SQL Server, SQL Server 2000, tables, teaching, Toad, translating, Troubleshoot, troubleshooting, Upgrade, visual basic script, Vista, Microsoft Visual Studio, website, websites, annual reports

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Resume Overview

School Attended

  • University of Maryland University College
  • DeVry University
  • University of South Carolina

Job Titles Held:

  • Adjunct Instructor
  • Business Analyst
  • IT Academic Advisor
  • Technical Support Analyst
  • Business Intelligence Analyst
  • Operations Consultant
  • Network Analyst
  • Logistics Analyst
  • Accountant
  • Systems Administrator

Degrees

  • Master of Science
  • Master's
  • Bachelor of Science
  • Bachelor of Science

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