Adjunct Instructor resume example with 16+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Dedicated Operations Manager and effective leader who excels at using proven methods and cutting-edge technology to successfully cut costs, streamline operations and increase productivity.
Highlights
Analytical
Staff retention
Strategic planning
Personable
Inventory control
Multi-unit operations management
Process improvement strategies
Cost reduction and containment
Accomplishments
Spearheaded an employee engagement program, resulting in a .05% decrease in annual employee turnover.
Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics.
Experience
XXX4 to 04/XXX5Adjunct InstructorNew Jersey Institute Of Technology | Newark, NJ,
Adult Leadership and Business Adjunct instructor shares information using updated technology, using a business syllabus with educational instruments to positively contribute to the learning experience for all within the classroom setting.
Instructs students in business leadership courses, business, management/communication and human resource courses.
10/2009 to 04/XXX5Inventory Management Co-ManagerBluecross Blueshield Of South Carolina | Florence, SC,
Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance.
Focused on reducing staff turnover with associate -development and morale-building programs- conducts Grass roots meetings with associates.
Manages P & L.
Inventory control.
Safety/ Compliance analyzing data to provide valuable information for preventative measures.
Encourages, inspires, motivates, and empowers leaders and associates through various communication channels.
Conducts diversity trainings.
Compliance champion within the Market.
Labor Relations.
Leverages business and talent acquisition.
03/2008 to 04/2009Customer Service CoordinatorPacific Medical Centers | Newberg, OR,
Managed P&L, sales, inventory, and cost controls.
Maintained high standards in quality, safety and complied with regulatory guidelines.
Lead diversity and inclusion activities.
Optimized the overall customer experience through employee training and development.
2007 to 03/2008Special Education EducatorSchool District Of Beloit | City, STATE,
Instructed students in Language Arts, English, Social Studies, Anger Management, Math, Reading and social skills.
Worked directly with outside agencies to assist in providing services and treatments.
Provided instruction to students while observing district policies.
Increased parent teacher communication experience.
Introduced new skills to assist in building successful students to move into the work force or continue their educational journey.
09/2006 to 04/XXX5Substitute EducatorSchool District Of Beloit | City, STATE,
Established partnerships with parents and peers to provide the best learning experience for all students.
Built and maintained effective classroom management with students to provide an open learning environment.
Mentored, coached and trained students on life skills and behaviors they could use within or outside the classroom. members.
07/1998 to 06/2006Section Manager 1Washington Mutual Formerly Fleet Mortgage | City, STATE,
Recruited, hired and trained new employees for loan servicing call center and cash operations departments.
Monitored and maintained effective accounts receivable and cash flow systems.
Mentored, coached and or trained 50 plus team members.
Identified inefficiencies and made recommendations for process improvements in scheduling to meet the customers needs.
Optimized the overall customer experience through employee training and development to provide great customer service to all customers.
Monitored suspense cash holding accounts to verify customers payments were being applied as requested monthly to avoid additional fees.
Developed and shared best practices across the company, including providing changes to technological systems which assisted in reducing call servicing times.
Education
Expected in XXX6PhD | Doctor Of Management and Organizational LeadershipUniversity of Phoenix, Phoenix, AZ.GPA:
Doctor of Management and Organizational Leadership (abd)
Expected in XXX0MASTER'S DEGREE | Masters of Management and Human Resource ManagementUniversity of Phoenix, Phoenix, AZ.GPA:
Masters of Management and Human Resource Management
Expected in 2006WI.-Mequon, WI. BACHELOR ARTS DEGREE | Management and Communication and Management of Criminal JusticeConcordia University WI., Mequon, WI.GPA:
Management and Communication
Management of Criminal Justice
Interests
Community and Volunteer Programs.
Mentor/Mentee Program.
Additional Information
Doctoral degree in Management and Organizational Leadership- (all but dissertation)
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