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Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Passionate alternative medicine professional able to adapt quickly to new and changing environments. Natural capacity to lead or contribute to a team. Impeccable work ethic and success in developing a diverse client base.

Skills
  • Inventory management
  • Customer service
  • First Aid/CPR
  • HIPAA compliance
  • Venipuncture and phlebotomy
  • Lab equipment calibration
  • Student performance evaluation
  • Learning management interfaces
  • In-class lectures
  • Online class discussion
  • Test and assignment evaluation
  • Online learning platforms
  • Team building
  • Insurance billing
  • Supervision
  • Team management
  • Business operations
  • Planning and coordination
  • Laboratory assay analysis
  • Inventory management
  • Customer service
  • First Aid/CPR
  • HIPAA compliance
  • Venipuncture and phlebotomy
  • Lab equipment calibration
  • EKG set up and monitoring
  • Lab equipment setup
  • Administrative support
  • Communications
  • MS Office
  • Problem resolution
Experience
05/2020 to Current
Adjunct Instructor New Jersey Institute Of Technology Newark, NJ,
  • Documented student assignments, attendance and test scores in online reporting systems.
  • Developed quizzes, exams and assignments to measure student progress and comprehension.
  • Lectured and communicated effectively with students from diverse backgrounds.
  • Designed and developed updated phlebotomy curriculum to include modern techniques and proven principles in adult learning.
  • Instructed phlebotomy using interactive lectures and hands-on skills instruction in lab.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
08/2015 to Current
CMA Lead /Flow Manager/ Preceptor/Mini Lab Manger Atrium Health City, STATE,
  • Motivated staff by offering direction and providing constructive feedback.
  • Complied with OSHA and HIPAA regulations.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Developed and implemented policies and procedures for the facility.
  • Scheduled patients by collecting screening information or presented nurse with clinical information to triage urgent patient needs.
  • Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
  • Trained and coached team of medical assistants.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Performed EKGs, chemistry analysis, urinalysis and hematology for multiple patients daily.
  • Cleaned and sterilized lab area, tools and equipment.
  • Conducted quality control checks, calibration and technical troubleshooting of hematology analyzer.
  • Managed departmental inventory and supply ordering.
  • Determined prior authorizations for medication and outpatient procedures.
08/2014 to 08/2015
CMA Lead/ Referral Coordinator/Medical Billing Specialist Affinity Health Care City, STATE,
  • Selected by supervisor to train new hires on departmental processes and software.
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
  • Prepared all required treatment records and reports.
  • Coordinated psychosocial assessments, treatment plans and progress notes.
  • Assisted patients with registration, new patient paperwork and check-out process.
  • Scheduled patients by collecting screening information or presented nurse with clinical information to triage urgent patient needs.
  • Set up, cleaned and stocked examination rooms with medical supplies.
  • Supervised, trained and coached team of medical assistants.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Determined prior authorizations for medication and outpatient procedures.
  • Prepared billing statements for patients, ensuring correct diagnostic coding.
  • Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
06/2008 to 08/2014
Team Lead/Senior Account Manager JPMorgan Chase City, STATE,
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
  • Monitored employee performance and conducted retraining to correct problems and optimize productivity.
  • Integrated process improvements to increase overall workflow.
  • Documented daily production levels, materials used and special incidents to keep management informed of all activities.
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
  • Managed the schedules of team.
  • Handled customer concerns, complaints and legal inquiries professionally to promote satisfaction.
Education and Training
Expected in
BBA: Health Administration
Western Governors University - Salt Lake City, UT
GPA:
Expected in
: Business Management
Strayer University - Charlotte, NC,
GPA:
Expected in 05/2006
Associate of Applied Science: Medical Assisting
York Technical College - ,
GPA:

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Resume Overview

School Attended

  • Western Governors University
  • Strayer University
  • York Technical College

Job Titles Held:

  • Adjunct Instructor
  • CMA Lead /Flow Manager/ Preceptor/Mini Lab Manger
  • CMA Lead/ Referral Coordinator/Medical Billing Specialist
  • Team Lead/Senior Account Manager

Degrees

  • BBA
  • Some College (No Degree)
  • Associate of Applied Science

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