Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Passionate alternative medicine professional able to adapt quickly to new and changing environments. Natural capacity to lead or contribute to a team. Impeccable work ethic and success in developing a diverse client base.
Skills
Inventory management
Customer service
First Aid/CPR
HIPAA compliance
Venipuncture and phlebotomy
Lab equipment calibration
Student performance evaluation
Learning management interfaces
In-class lectures
Online class discussion
Test and assignment evaluation
Online learning platforms
Team building
Insurance billing
Supervision
Team management
Business operations
Planning and coordination
Laboratory assay analysis
Inventory management
Customer service
First Aid/CPR
HIPAA compliance
Venipuncture and phlebotomy
Lab equipment calibration
EKG set up and monitoring
Lab equipment setup
Administrative support
Communications
MS Office
Problem resolution
Experience
05/2020 to Current
Adjunct InstructorNew Jersey Institute Of Technology – Newark, NJ,
Documented student assignments, attendance and test scores in online reporting systems.
Developed quizzes, exams and assignments to measure student progress and comprehension.
Lectured and communicated effectively with students from diverse backgrounds.
Designed and developed updated phlebotomy curriculum to include modern techniques and proven principles in adult learning.
Instructed phlebotomy using interactive lectures and hands-on skills instruction in lab.
Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
08/2015 to Current
CMA Lead /Flow Manager/ Preceptor/Mini Lab MangerAtrium Health – City, STATE,
Motivated staff by offering direction and providing constructive feedback.
Complied with OSHA and HIPAA regulations.
Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
Developed and implemented policies and procedures for the facility.
Scheduled patients by collecting screening information or presented nurse with clinical information to triage urgent patient needs.
Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
Trained and coached team of medical assistants.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Kept facility stocked with necessary supplies, equipment and instruments.
Performed EKGs, chemistry analysis, urinalysis and hematology for multiple patients daily.
Cleaned and sterilized lab area, tools and equipment.
Conducted quality control checks, calibration and technical troubleshooting of hematology analyzer.
Managed departmental inventory and supply ordering.
Determined prior authorizations for medication and outpatient procedures.
08/2014 to 08/2015
CMA Lead/ Referral Coordinator/Medical Billing SpecialistAffinity Health Care – City, STATE,
Selected by supervisor to train new hires on departmental processes and software.
Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
Prepared all required treatment records and reports.
Coordinated psychosocial assessments, treatment plans and progress notes.
Assisted patients with registration, new patient paperwork and check-out process.
Scheduled patients by collecting screening information or presented nurse with clinical information to triage urgent patient needs.
Set up, cleaned and stocked examination rooms with medical supplies.
Supervised, trained and coached team of medical assistants.
Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
Determined prior authorizations for medication and outpatient procedures.
Prepared billing statements for patients, ensuring correct diagnostic coding.
Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
06/2008 to 08/2014
Team Lead/Senior Account ManagerJPMorgan Chase – City, STATE,
Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
Monitored employee performance and conducted retraining to correct problems and optimize productivity.
Integrated process improvements to increase overall workflow.
Documented daily production levels, materials used and special incidents to keep management informed of all activities.
Created training manuals targeted at resolving simple and difficult customer issues.
Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
Managed the schedules of team.
Handled customer concerns, complaints and legal inquiries professionally to promote satisfaction.
Education and Training
Expected in
BBA: Health Administration Western Governors University - Salt Lake City, UT GPA:
Expected in
: Business Management Strayer University - Charlotte, NC, GPA:
Expected in 05/2006
Associate of Applied Science: Medical Assisting York Technical College - , GPA:
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