Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Qualified Customer Service/Sales Associate with 10 years in fast-paced customer service and call center environments. Personable and professional under pressure.
Creative problem solver
MS Windows proficient
Exceptional communication skills
Strong client relations
Floor set design expertise
Training development aptitude
Credit card processing
Adjunct Fashion Instructor04/2006
to 04/2007 Acadamy of Design & Technology – Nashville,
Established clear objectives for all lessons, units and projects.
Adapted teaching methods and materials to meet students' varying needs.
Encouraged students to persevere with challenging tasks.
Created an interactive classroom atmosphere to maintain student interest and facilitate learning.
Graded student work and kept careful records of grades.
to 12/2006 House of Terri Couture – Brentwood,
Active Listening Skills
Strong Organizational Skills
to 12/2002 The Bombay Company – Franklin,
Operated a cash register for cash, check and credit card transactions with 100% accuracy.
Stocked and replenished merchandise according to store merchandising layouts.
Cleaned and organized the store, including the checkout desk and displays.
Educated customers about the brand to incite excitement about the company's mission and values.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Senior Customer Service Associate12/1988
to 05/1994 Bridgestone/Firestone, Inc. – Nashville,
Answered an average of 40-50 calls per day by addressing customer inquiries, solving problems and providing new product information.
Provided an elevated customer experience to generate a loyal clientèle.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Bachelor of Arts: Fashion Design & Merchandising1997O"More College of Design-
Awarded the Presidential Merit Scholarship 2 yrs. consecutively for creativity & scholastic aptitude