Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Qualified Customer Service/Sales Associate with 10 years in fast-paced customer service and call center environments. Personable and professional under pressure.
Skills
Creative problem solver
MS Windows proficient
Exceptional communication skills
Quick learner
Data Entry
Strong client relations
Floor set design expertise
Training development aptitude
Credit card processing
Work History
03/2006 to 03/2007
Adjunct Fashion InstructorBeacon – New York, NY,
Established clear objectives for all lessons, units and projects.
Adapted teaching methods and materials to meet students' varying needs.
Encouraged students to persevere with challenging tasks.
Created an interactive classroom atmosphere to maintain student interest and facilitate learning.
Graded student work and kept careful records of grades.
05/1998 to 11/2006
Designer/ownerPrudential – Dubuque, IA,
Customer Satisfaction
Active Listening Skills
Strong Organizational Skills
Communication Skills
03/2000 to 11/2002
Sales AssociateThe Bombay Company – City, STATE,
Operated a cash register for cash, check and credit card transactions with 100% accuracy.
Stocked and replenished merchandise according to store merchandising layouts.
Cleaned and organized the store, including the checkout desk and displays.
Educated customers about the brand to incite excitement about the company’s mission and values.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
11/1988 to 04/1994
Senior Customer Service AssociateBridgestone/Firestone, Inc. – City, STATE,
Answered an average of 40-50 calls per day by addressing customer inquiries, solving problems and providing new product information.
Provided an elevated customer experience to generate a loyal clientèle.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Education
Expected in 1997
Bachelor of Arts: Fashion Design & Merchandising O"More College of Design - Franklin, TN GPA:
3.8 GPA
Awarded the Presidential Merit Scholarship 2 yrs. consecutively for creativity & scholastic aptitude
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