Montgomery Street, San Francisco, CA 94105
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Websites, Portfolios, Profiles
- portfol678.wixsite.com/JessicaClaire678
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Qualified Customer Service/Sales Associate with 10 years in fast-paced customer service and call center environments. Personable and professional under pressure.
- Creative problem solver
- MS Windows proficient
- Exceptional communication skills
- Quick learner
- Data Entry
| - Strong client relations
- Floor set design expertise
- Training development aptitude
- Credit card processing
|
03/2006 to 03/2007 Adjunct Fashion Instructor Beacon – New York, NY,
- Established clear objectives for all lessons, units and projects.
- Adapted teaching methods and materials to meet students' varying needs.
- Encouraged students to persevere with challenging tasks.
- Created an interactive classroom atmosphere to maintain student interest and facilitate learning.
- Graded student work and kept careful records of grades.
05/1998 to 11/2006 Designer/owner Prudential – Dubuque, IA,
- Customer Satisfaction
- Active Listening Skills
- Strong Organizational Skills
- Communication Skills
03/2000 to 11/2002 Sales Associate The Bombay Company – City, STATE,
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Cleaned and organized the store, including the checkout desk and displays.
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
11/1988 to 04/1994 Senior Customer Service Associate Bridgestone/Firestone, Inc. – City, STATE,
- Answered an average of 40-50 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Provided an elevated customer experience to generate a loyal clientèle.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Expected in 1997 Bachelor of Arts: Fashion Design & Merchandising
O"More College of Design - Franklin, TN
GPA:
- 3.8 GPA
- Awarded the Presidential Merit Scholarship 2 yrs. consecutively for creativity & scholastic aptitude
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