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Activity Director Resume Example

Resume Score: 80%

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AH
ACTIVITY DIRECTOR
Professional Summary

Experienced Manager with over 20 years of experience in Customer Service. Excellent reputation for resolving problems, improving customer satisfaction, with high energy. I take pride in my ability to thrive in fast pace environments. I treat residents and staff as they were my family, and always have a positive attitude and smile!

Skills
  • Event planning experience
  • Patient evaluations
  • Scheduling
  • Dementia Knowledge
  • Client Needs Assessment
  • Nursing Home Care
  • Activity Planning
  • Safety standards and protocols
  • Staff Management
  • Team management
  • Project organization
  • Problem resolution
  • Supervision
  • Business operations
  • Understanding of budgeting
  • Organizational skills
Work History
09/2019 to 05/2020Activity DirectorWheeler Nursing & Rehab | Wheeler, TX
  • Planned, implemented and evaluated activities for WN&R.
  • Arranged outings as part of recreational program, including Sporting Events and Church Services.
  • Performed assessments on activity programs to determine what specific activities were suitable.
  • Planned resident outings and special events to mark holidays and celebrate special occasions.
  • Maintained running inventory of supplies and purchases to monitor budget expenditures.
  • Created and delivered recreational programs for small and large groups of residents.
  • Developed and lead intergenerational activities to encourage mental agility of patients.
  • Designed wide variety of activities to stimulate interest, involvement and engagement of patients.
  • Developed monthly life enrichment calendar and published electronically and in print.
  • Stretched minimum annual budget to cover planned activities through creative use of resources.
  • Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
11/2018 to 09/2019Restaurant ManagerBig Verns Steakhouse | Shamrock, TX
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Controlled purchases and inventory by negotiating prices and contracts with vendors.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.
  • Actively participated in ongoing customer service programs to build sales and rapport in community.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
01/2018 to 11/2018Dietary ManagerWheeler Nursing & Rehab | Wheeler, TX
  • Monitored production to check safety, standardized production and appropriate portioning.
  • Visited with residents to inquire about satisfaction, quality and personal preferences.
  • Interviewed, hired and trained dietary personnel to provide optimal service.
  • Purchased food supplies for department according to budget limitations.
  • Consulted with dietitians to plan menus appropriate for patient needs.
  • Limited portion sizes and used garnishes to control food costs.
  • Purchased food and cultivated strong vendor relationships.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Motivated staff to perform at peak efficiency and quality.
  • Maximized quality assurance by completing frequent checks of line.
  • Verified prepared food met all standards for quality and quantity before serving to customers.
09/2014 to 01/2018Restaurant ManagerBig Verns Steakhouse | Shamrock, TX
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Limited portion sizes and used garnishes to control food costs.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Set schedules for staff by planning and designating shifts and hours.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Led and directed team members on effective methods, operations and procedures.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Education
05/2001High School DiplomaMclean High School , McLean, TX
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Wheeler Nursing & Rehab
  • Big Verns Steakhouse

School Attended

  • Mclean High School

Job Titles Held:

  • Activity Director
  • Restaurant Manager
  • Dietary Manager

Degrees

  • 05/2001 High School Diploma

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