Activity Director Resume Example Wheeler Nursing & Rehab

ACTIVITY DIRECTOR

Professional Summary

Experienced Manager with over 20 years of experience in Customer Service. Excellent reputation for resolving problems, improving customer satisfaction, with high energy. I take pride in my ability to thrive in fast pace environments. I treat residents and staff as they were my family, and always have a positive attitude and smile!

Skills

Event planning experience
Patient evaluations
Scheduling
Dementia Knowledge
Client Needs Assessment
Nursing Home Care
Activity Planning
Safety standards and protocols

Staff Management
Team management
Project organization
Problem resolution
Supervision
Business operations
Understanding of budgeting
Organizational skills

Work History

09/2019 to 05/2020Activity DirectorWheeler Nursing & Rehab | Wheeler, TX

Planned, implemented and evaluated activities for WN&R.
Arranged outings as part of recreational program, including Sporting Events and Church Services.
Performed assessments on activity programs to determine what specific activities were suitable.
Planned resident outings and special events to mark holidays and celebrate special occasions.
Maintained running inventory of supplies and purchases to monitor budget expenditures.
Created and delivered recreational programs for small and large groups of residents.
Developed and lead intergenerational activities to encourage mental agility of patients.
Designed wide variety of activities to stimulate interest, involvement and engagement of patients.
Developed monthly life enrichment calendar and published electronically and in print.
Stretched minimum annual budget to cover planned activities through creative use of resources.
Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.

11/2018 to 09/2019Restaurant ManagerBig Verns Steakhouse | Shamrock, TX

Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Controlled purchases and inventory by negotiating prices and contracts with vendors.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.
Actively participated in ongoing customer service programs to build sales and rapport in community.
Reconciled cash and credit card transactions to maintain accurate records.
Correctly calculated inventory and ordered appropriate supplies.
Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

01/2018 to 11/2018Dietary ManagerWheeler Nursing & Rehab | Wheeler, TX

Monitored production to check safety, standardized production and appropriate portioning.
Visited with residents to inquire about satisfaction, quality and personal preferences.
Interviewed, hired and trained dietary personnel to provide optimal service.
Purchased food supplies for department according to budget limitations.
Consulted with dietitians to plan menus appropriate for patient needs.
Limited portion sizes and used garnishes to control food costs.
Purchased food and cultivated strong vendor relationships.
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
Motivated staff to perform at peak efficiency and quality.
Maximized quality assurance by completing frequent checks of line.
Verified prepared food met all standards for quality and quantity before serving to customers.

09/2014 to 01/2018Restaurant ManagerBig Verns Steakhouse | Shamrock, TX

Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Limited portion sizes and used garnishes to control food costs.
Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
Set schedules for staff by planning and designating shifts and hours.
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Led and directed team members on effective methods, operations and procedures.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Education

05/2001High School DiplomaMclean High School , McLean, TX

Resume Overview

Companies Worked For:

Wheeler Nursing & Rehab
Big Verns Steakhouse

School Attended

Mclean High School

Job Titles Held:

Activity Director
Restaurant Manager
Dietary Manager

Degrees

05/2001 High School Diploma

Activity Director Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes