(555) 432-1000,
, San Francisco, CA
Professional Summary
I am an experienced leader and innovative thinker with a talent for Sheboygan, WI developing creative solutions to complex problems. I have had progressive experience managing a variety of professional teams, as well as engagement and community outreach. I am currently seeking a position with the opportunity for new challenges and professional development. Authorized to work in the US for any employer
  • Microsoft Office (10+ years)
  • Event Planning (5 years)
  • Customer Service (10+ years)
  • Staff Management (10+ years)
  • Program Management (3 years)
  • Data Analysis Skills (5 years)
  • Banking (4 years)
  • Banking, Public relations
  • Budget, Rapport
  • Charts, Relationship Management
  • Interpersonal communication, Sales
  • Conferences, Scheduling
  • Continuous improvement, Staff Management
  • Council, Staffing
  • Credit, Strategic
  • Client, Telephone
  • Customer Service, Treatment plans
  • Data Analysis
  • Database Administration
  • Direct mail
  • Direction
  • E-mail
  • Event Planning
  • Financial
  • Financial planning
  • Notes
  • Director
  • Marketing
  • Mentor
  • Exchange
  • Money
  • Microsoft Office
  • Networking
  • Operations Management
  • Assists patient
  • Program Management
  • Programming
  • Progress
  • Promotion
  • Promotional materials
, Expected in May 2005 High school : - GPA :
  • Microsoft Office (10+ years)
  • Event Planning (5 years)
  • Customer Service (10+ years)
  • Staff Management (10+ years)
  • Program Management (3 years)
  • Data Analysis Skills (5 years)
  • Banking (4 years)
  • Work History
    Abbington Murray - Activity Director
    Murray, UT, 06/2019 - Current
    • Plans, develops, organizes, implements, evaluates and directs the Activity program.
    • Assesses individual/group resident/patient needs and develops related meaningful morning, afternoon, evening and special programs.
    • Coordinates, directs and/or conducts all planned activities.
    • Establishes and maintains good public relations and rapport with community groups, to provide outside activities and special projects for residents (i.e.
    • Church services, special concerts, school group visits, etc.).
    • Assists patient/residents with the voting process by helping them register and obtaining absentee ballots when necessary.
    • Assists with resident council by providing a meeting place, nametags, and other assistance as determined by resident council.
    • Coordinates volunteer services through orientation, training, and direction of volunteers.
    • Prepares and plans department budget for equipment, supplies, programs and labor and submits to Executive Director for review, recommendation and approval o Seeks methods to control costs.
    • Documents in patient/resident's medical record as appropriate.
    • Charts resident's attitude, participation level, etc.
    • Attends patient/resident care conferences, updates Activity care plans with progress notes, goals and treatment plans.
    Aza - Volunteer Program Coordinator
    Yulee, FL, 03/2017 - 05/2019
    • Interpersonal communication skills Client Relationship Management Operations Management Grew the organization's volunteer programming by over 14,774+ Schedule coordination hours in my first year E-mail and direct mail marketing Increase savings to the organization through volunteer campaigns programming from $276,725 annually to $641,495 per year Social media engagement Utilize social media and digital marketing to promote the volunteer program and mission impact Work with the Executive Director, Director of Veterinary Services Operations Manager to identify programming needs Education Conduct on-boarding, training, management and scheduling of Current over 200 volunteers serving over 25,000 hours annually.
    • University of the People Develop Standard Operating Procedures for new and existing programs Develop and implement new Volunteer Management Database Administration Recruit new members through attendance at community events, creation of promotional materials, and social networking.
    • Develop and implement five new volunteer-run programs including Youth Projects, Canine Enrichment, Community Events and Customer Service.
    • Champion volunteer achievements and drive performance Professional and personal references through incentives.
    • Gather and analyze data on volunteer service metrics for grant compliance.
    First Financial Credit Union - Member Service Representative
    Los Angeles, CA, 09/2015 - 03/2017
    • Educated members about the brand to incite excitement about the organization's mission and values.
    • Mentor new Member Service Representatives to contribute to the organization's positive culture.
    • Learned, referenced and applied product knowledge information.
    • Actively pursued personal learning and development opportunities.
    • Referred unresolved member grievances to designated departments for further investigation.
    • Demonstrated dedication to continuously improving sales abilities and product knowledge.
    • Provided ongoing guest service, including financial planning advice.
    • Resolved all member complaints in a professional manner while prioritizing member satisfaction.
    • Asked open-ended questions to assess member needs and make strong recommendations based on those needs.
    • Set up and explained new membership accounts.
    Hope Credit Union / Hope Enterprises - Assistant Branch Manager
    New Orleans, LA, 10/2014 - 09/2015
    • Promotion of Guaranty Bank's brand and services through face-to-face and telephone marketing.
    • Coordinated daily cash reconciliation at a high-volume location.
    • Opened accounts with a cross sale ratio of 3-5 products opened per relationship.
    • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 2 member management team with related direct reports.
    • Assessed customers' financial situations to develop strategic financial planning solutions.
    • Processed exchange and foreign currency.
    • Created customer account profiles on Guaranty Bank online banking program.
    • Maintained friendly and professional customer interactions.
    • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
    • Executed customer transactions, including deposits, withdrawals, money orders and checks.
    • Trained and directed new hires during department orientations.
    • Scheduled staffing for the main branch.

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    • Volunteer Program Coordinator
    • Member Service Representative
    • Assistant Branch Manager


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