I am an experienced leader and innovative thinker with a talent for Sheboygan, WI
developing creative solutions to complex problems. I have had
progressive experience managing a variety of professional teams,
as well as engagement and community outreach. I am currently
seeking a position with the opportunity for new challenges and professional development.
Authorized to work in the US for any employer
Skills
Microsoft Office (10+ years)
Event Planning (5 years)
Customer Service (10+ years)
Staff Management (10+ years)
Program Management (3 years)
Data Analysis Skills (5 years)
Banking (4 years)
Banking, Public relations
Budget, Rapport
Charts, Relationship Management
Interpersonal communication, Sales
Conferences, Scheduling
Continuous improvement, Staff Management
Council, Staffing
Credit, Strategic
Client, Telephone
Customer Service, Treatment plans
Data Analysis
Database Administration
Direct mail
Direction
E-mail
Event Planning
Financial
Financial planning
Notes
Director
Marketing
Mentor
Exchange
Money
Microsoft Office
Networking
Operations Management
Assists patient
Program Management
Programming
Progress
Promotion
Promotional materials
Education
, Expected in May 2005 – –High school: - GPA:
Certifications
Microsoft Office (10+ years)
Event Planning (5 years)
Customer Service (10+ years)
Staff Management (10+ years)
Program Management (3 years)
Data Analysis Skills (5 years)
Banking (4 years)
Work History
Abbington Murray - Activity Director Murray, UT, 06/2019 - Current
Plans, develops, organizes, implements, evaluates and directs the Activity program.
Assesses individual/group resident/patient needs and develops related meaningful morning,
afternoon, evening and special programs.
Coordinates, directs and/or conducts all planned activities.
Establishes and maintains good public relations and rapport with community groups, to provide
outside activities and special projects for residents (i.e.
Church services, special concerts, school
group visits, etc.).
Assists patient/residents with the voting process by helping them register and obtaining absentee
ballots when necessary.
Assists with resident council by providing a meeting place, nametags, and other assistance as
determined by resident council.
Coordinates volunteer services through orientation, training, and direction of volunteers.
Prepares and plans department budget for equipment, supplies, programs and labor and submits to
Executive Director for review, recommendation and approval
o Seeks methods to control costs.
Documents in patient/resident's medical record as appropriate.
Charts resident's attitude,
participation level, etc.
Attends patient/resident care conferences, updates Activity care plans with
progress notes, goals and treatment plans.
Aza - Volunteer Program Coordinator Yulee, FL, 03/2017 - 05/2019
Interpersonal communication skills
Client Relationship Management
Operations Management
Grew the organization's volunteer programming by over 14,774+
Schedule coordination hours in my first year
E-mail and direct mail marketing
Increase savings to the organization through volunteer campaigns
programming from $276,725 annually to $641,495 per year
Social media engagement
Utilize social media and digital marketing to promote the volunteer program and mission impact
Work with the Executive Director, Director of Veterinary Services Operations Manager to identify
programming needs Education
Conduct on-boarding, training, management and scheduling of Current over 200 volunteers serving
over 25,000 hours annually.
University of the People
Develop Standard Operating Procedures for new and existing programs
Develop and implement new Volunteer Management Database Administration
Recruit new members through attendance at community events, creation of promotional materials,
and social networking.
Develop and implement five new volunteer-run programs including Youth Projects, Canine
Enrichment, Community
Events and Customer Service.
Champion volunteer achievements and drive performance Professional and personal references
through incentives.
Gather and analyze data on volunteer service metrics for grant compliance.
First Financial Credit Union - Member Service Representative Los Angeles, CA, 09/2015 - 03/2017
Educated members about the brand to incite excitement about the organization's mission and values.
Mentor new Member Service Representatives to contribute to the organization's positive culture.
Learned, referenced and applied product knowledge information.
Actively pursued personal learning and development opportunities.
Referred unresolved member grievances to designated departments for further investigation.
Demonstrated dedication to continuously improving sales abilities and product knowledge.
Provided ongoing guest service, including financial planning advice.
Resolved all member complaints in a professional manner while prioritizing member satisfaction.
Asked open-ended questions to assess member needs and make strong recommendations based on
those needs.
Set up and explained new membership accounts.
Hope Credit Union / Hope Enterprises - Assistant Branch Manager New Orleans, LA, 10/2014 - 09/2015
Promotion of Guaranty Bank's brand and services through face-to-face and telephone marketing.
Coordinated daily cash reconciliation at a high-volume location.
Opened accounts with a cross sale ratio of 3-5 products opened
per relationship.
Directed day-to-day operations focused on attainment of key
business metrics, continuous improvement initiatives and 2
member management team with related direct reports.
Assessed customers' financial situations to develop strategic
financial planning solutions.
Processed exchange and foreign currency.
Created customer account profiles on Guaranty Bank online
banking program.
Maintained friendly and professional customer interactions.
Answered telephone inquiries on banking products including
checking, savings, loans and lines of credit.
Executed customer transactions, including deposits,
withdrawals, money orders and checks.
Trained and directed new hires during department orientations.
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