Motivated and knowledgeable about hotel operations and business needs. Excellent team leader and problem solver with a resourceful and flexible approach. Offering 5+ years’ experience in the Hospitality Industry.
Skills
Financial leadership ability
Team leadership expertise
Business operations knowledge
Training and development background
Consistently meet goals
Employee scheduling
Budget development
Teamwork and collaboration
Conflict resolution
Staff training/development
Deadline-oriented
Efficient multi-tasker
Inventory management
Operations Management
Coaching and mentoring
Education and Training
University Of Houston - DowntownHouston, TXExpected in 2018 – –Bachelor of Science:Hotel And Restaurant Mangement - GPA:
Member of Eta Sigma Delta - Hospitality Management Honor Society
Member of the Asian American Hotel Owners Association
Member of HLAGH - Hotel Lodging Association of Greater Houston
Member of IAEE - International Association of Exhibition and Events
Graduated with 3.6 GPA
Dean's List 2017 by Dennis Reynolds
Emphasis - Lodging
Volunteered for NCAA Final Four 2016
Volunteered for Taste of the NFL 2017
Certifications
CHO - Certified Hotel Owner AAHOA
TABC/Food Handler/CPR
Experience
Honey Baked Ham - Acting General Manager/Area Sales Manager Raleigh, NC, 12/2018 - 04/2020
Boosted revenue by implementing sales procedures related to new business development and contract agreements.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Performed pricing and estimates based on customer needs and requirements.
Handled cash in an accurate manner and prepared deposits.
Managed budget implementations, employee training, schedules and Sales contract negotiations.
Delivered full-scale business strategies resulting in increased SALT customer satisfaction within the first month of employment.
Managed Housekeeping, Breakfast, Front Office, Maintenance schedules with an eye for coverage needs and individual strengths.
Controlled spending on overhead, products, and equipment expenditures.
Supported top-level decision-making and strategy planning, developing productive relationships with top leaders and serving as the key advocate for various personnel issues.
Implemented innovative training to increase employee loyalty and reduce turnover.
Developed and implemented a high-quality work environment as measured through employee satisfaction ratings, as well as guest satisfaction ratings.
Drove organizational goals by effectively and efficiently identifying and solving complex strategy problems.
Enhanced operational success through effective staffing, strong training, adherence to Hilton standards.
Boosted productivity by consolidating payroll and accounting programs.
Improved brand awareness by creating effective marketing campaigns on a lower scale and fostering membership acquisitions and business development.
Bgc Partners - Assistant General Manager Round Rock, TX, 05/2018 - 12/2018
Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
Build customer loyalty by devising promotions according to customer needs and budget.
Enforced quality assurance protocols to deliver ideal customer experiences.
Attended conferences, meetings, and grand openings along with Lodgic and various hotel leaders within the company.
Managed, trained and motivated back and front-of-house employees to always be improving knowledge and abilities in the hotel.
Extensive hands on General Manager training for (2) months.
Ensured that each guest's experience was positive, memorable, and consistent.
Oversaw 25-30+ staff members to mentor on operations activities and boost productivity.
Assisted the Sales department by placing cold calls and handling group blocks.
Trained 3 internal candidates for potential management role opportunities.
Lodgic Hospitality/Hampton Inn , Residence Inn, Home2 - Intern City, STATE, 02/2017 - 12/2017
Used a personal approach with prospective guests to facilitate a trusting relationship.
Collaborated with my team to solve guest issues, leading to guest satisfaction.
Improved social media functionality by redesigning, updating and implementing content.
Conducted daily activities on social media sites to boost company's online presence.
Established open and professional relationships with team members, which facilitated communication, quickly resolving issues and conflicts.
Rotated to numerous departments weekly within the hotels to gain training and knowledge of daily tasks. Such as Maintenance, Housekeeping, Front Office, Sales, Breakfast.
Implemented logs and procedures to enhance the overall functionality of the front office.
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