Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Motivated and knowledgeable about hotel operations and business needs. Excellent team leader and problem solver with a resourceful and flexible approach. Offering 5+ years’ experience in the Hospitality Industry.

Skills
  • Financial leadership ability
  • Team leadership expertise
  • Business operations knowledge
  • Training and development background
  • Consistently meet goals
  • Employee scheduling
  • Budget development
  • Teamwork and collaboration
  • Conflict resolution
  • Staff training/development
  • Deadline-oriented
  • Efficient multi-tasker
  • Inventory management
  • Operations Management
  • Coaching and mentoring
Education and Training
University Of Houston - Downtown Houston, TX Expected in 2018 Bachelor of Science : Hotel And Restaurant Mangement - GPA :
  • Member of Eta Sigma Delta - Hospitality Management Honor Society
  • Member of the Asian American Hotel Owners Association
  • Member of HLAGH - Hotel Lodging Association of Greater Houston
  • Member of IAEE - International Association of Exhibition and Events
  • Graduated with 3.6 GPA
  • Dean's List 2017 by Dennis Reynolds
  • Emphasis - Lodging
  • Volunteered for NCAA Final Four 2016 
  • Volunteered for Taste of the NFL 2017
Certifications
  • CHO - Certified Hotel Owner AAHOA
  • TABC/Food Handler/CPR
Experience
Honey Baked Ham - Acting General Manager/Area Sales Manager
Raleigh, NC, 12/2018 - 04/2020
  • Boosted revenue by implementing sales procedures related to new business development and contract agreements.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Performed pricing and estimates based on customer needs and requirements.
  • Handled cash in an accurate manner and prepared deposits.
  • Managed budget implementations, employee training, schedules and Sales contract negotiations. 
  • Delivered full-scale business strategies resulting in increased SALT customer satisfaction within the first month of employment.
  • Managed Housekeeping, Breakfast, Front Office, Maintenance schedules with an eye for coverage needs and individual strengths.
  • Controlled spending on overhead, products, and equipment expenditures.
  • Supported top-level decision-making and strategy planning, developing productive relationships with top leaders and serving as the key advocate for various personnel issues.
  • Implemented innovative training to increase employee loyalty and reduce turnover.
  • Developed and implemented a high-quality work environment as measured through employee satisfaction ratings, as well as guest satisfaction ratings.
  • Drove organizational goals by effectively and efficiently identifying and solving complex strategy problems.
  • Enhanced operational success through effective staffing, strong training, adherence to Hilton standards.
  • Boosted productivity by consolidating payroll and accounting programs. 
  • Improved brand awareness by creating effective marketing campaigns on a lower scale and fostering membership acquisitions and business development.
Bgc Partners - Assistant General Manager
Round Rock, TX, 05/2018 - 12/2018
  • Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
  • Build customer loyalty by devising promotions according to customer needs and budget.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Attended conferences, meetings, and grand openings along with Lodgic and various hotel leaders within the company.
  • Managed, trained and motivated back and front-of-house employees to always be improving knowledge and abilities in the hotel.
  • Extensive hands on General Manager training for (2) months.
  • Ensured that each guest's experience was positive, memorable, and consistent.
  • Oversaw 25-30+ staff members to mentor on operations activities and boost productivity.
  • Assisted the Sales department by placing cold calls and handling group blocks.
  • Trained 3 internal candidates for potential management role opportunities.
Lodgic Hospitality/Hampton Inn , Residence Inn, Home2 - Intern
City, STATE, 02/2017 - 12/2017
  • Used a personal approach with prospective guests to facilitate a trusting relationship.
  • Collaborated with my team to solve guest issues, leading to guest satisfaction.
  • Improved social media functionality by redesigning, updating and implementing content. 
  • Conducted daily activities on social media sites to boost company's online presence.
  • Established open and professional relationships with team members, which facilitated communication, quickly resolving issues and conflicts.
  • Rotated to numerous departments weekly within the hotels to gain training and knowledge of daily tasks. Such as Maintenance, Housekeeping, Front Office, Sales, Breakfast. 
  • Implemented logs and procedures to enhance the overall functionality of the front office. 
Activities and Honors

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Resume Overview

School Attended

  • University Of Houston - Downtown

Job Titles Held:

  • Acting General Manager/Area Sales Manager
  • Assistant General Manager
  • Intern

Degrees

  • Bachelor of Science

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